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HP Service Manager 9.x Software

Exam Details

  • Exam Code
    :HP0-M43
  • Exam Name
    :HP Service Manager 9.x Software
  • Certification
    :HP ExpertONE Certification
  • Vendor
    :HP
  • Total Questions
    :113 Q&As
  • Last Updated
    :Mar 27, 2025

HP HP ExpertONE Certification HP0-M43 Questions & Answers

  • Question 71:

    Which field indicates how pressing the incident and/or problem is for the service recipient?

    A. Severity

    B. Urgency

    C. Impact

    D. Priority

  • Question 72:

    Which module is required to enable Service Desk agents to use and search information from existing incidents or problems?

    A. Knowledge Management

    B. Service Desk

    C. Problem Management

    D. Incident Management

  • Question 73:

    What does MySM home page replace when users log in to Service Manager 9.20?

    A. Menu Navigation

    B. System Status

    C. To Do Queue

    D. Approval Delegation

  • Question 74:

    Which additional modules are available to Service Desk customers who migrate to Service Manager? (Select four.)

    A. UCMDB Foundation

    B. Incident Management

    C. Problem Management

    D. Change Management

    E. Scheduled Maintenance

    F. Request Management

    G. Service Catalog

    H. Service Level Management

  • Question 75:

    The Web Application Server belongs to which Service Manager application tier?

    A. Server Tier

    B. Web Tier

    C. Client Tier

    D. Database Tier

  • Question 76:

    When installing Service Manager 9.x, what does the Service Manager Application Server contain?

    A. RunTime Engine and configuration files including utilities to connect to the RDBMS

    B. Tomcat or another Web Application Server

    C. Apache or another Web Server

    D. Service Manager applications in the RDBMS

  • Question 77:

    Where can notifications be added?

    A. from the main "Manage Catalog" screen

    B. in the "User Properties" configuration pane

    C. from the RAD editor pane

    D. from the "Alert Definition" pane

  • Question 78:

    For which users is the ESS web client intended?

    A. system administrators

    B. implementers

    C. helpdesk users

    D. end users

  • Question 79:

    In Service Manager, why is the progress within the workflow of a change much clearer than in Service Desk?

    A. There are workorders that are related as predecessors and successors.

    B. There is a graph on the Workflow panel that shows all steps within the process.

    C. There is a list of tasks that shows the progress.

    D. There are status codes that clearly describe the phase within the Change process.

  • Question 80:

    Which statement is true about the code page on the SQL Server?

    A. The SQL Server database must be created with a code page that supports the character set of most of your data.

    B. The SQL Server database must be created with a code page for the country in which your Service Manager server is located.

    C. The SQL Server database must be created with the UTF/8 code page.

    D. The SQL Server database must be created with a code page that supports multi-byte characters.

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