You use the System Information record to configure which setting?
A. time zone for all operators
B. password requirement for all operators
C. language displayed for all operators
D. currency displayed for all operators
To perform an application upgrade from Service Manager 7.x to Service Manager 9.20, which RTE version must the server be running?
A. Service Manager 7.00
B. Service Manager 7.01
C. Service Manager 7.11
D. Service Manager 9.20
Which types of Service Manager data are stored on the RDBMS server? (Select two.)
A. online help
B. applications
C. servlet ports
D. demo data or user-entered data
E. system parameters
When new fields are added to an RDBMS table of Service Manager, how can you bring the new fields into the corresponding Database Dictionary record of Service Manager?
A. Select ctivate Nullable Rows.?Select ?ctivate Nullable Rows.
B. Regenerate the table.
C. Select "Import New Columns from SQL."
D. No action is required because the new fields are entered automatically.
E. Delete the table in the Database Dictionary and then create a new table.
Which command should be used from the command line to restore a deleted operator table on a Service Manager system running UNIX?
A. sm.load
B. sm file.unload
C. sm file.load
D. sm.unload
Which technology is used to connect Service Manager to the Oracle database?
A. ODBC
B. JDBC
C. Oracle Client
D. SQL Plus
For which users is the Windows client intended?
A. helpdesk users who are logged in all day
B. system administrators and implementers
C. power users
D. users who do not have network access
Which RDBMS rights does the Service Manager Oracle user require during operation of Service Manager? (Select two.)
A. CONNECT
B. ALTER USER
C. CREATE SESSION
D. ALTER TABLE
E. ALTER SESSION
Order line items can either be closed or received. In Request Management, what holds the information if the receiving process is applicable?
A. order category
B. part
C. model
D. order phase
You select an item from the catalog. How is this item referred to in Request Management?
A. request
B. order
C. line item
D. quote
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