HP HP ExpertONE Certification HP0-M43 Questions & Answers

• Question 51:

  What is the default server port number for the Windows client?

  A. 12080

  B. 12690

  C. 13080

  D. 13090

  Correct Answer: C

• Question 52:

  What does the command line option sm -instantOn do?

  A. starts Service Manager

  B. allows access to all Service Manager modules

  C. installs a 60-day temporary license to evaluate, test, or develop a Service Manager system

  D. allows third-party products to connect to Service Manager

  Correct Answer: C

• Question 53:

  Which Service Manager application rights are required for the person who deploys and configures the Service Request Catalog (SRC)?

  A. Service Desk and Change Request

  B. Service Desk and Incident Management

  C. SOAP API and Service Catalog

  D. Service Desk and Change Task

  Correct Answer: C

• Question 54:

  Which customers would benefit from implementing Problem Management? (Select two.)

  A. customers who need to restore normal service operation in a timely manner

  B. customers who need to improve the first call resolution rate

  C. customers who need to provide a means to identify and eliminate underlying issues that cause recurring incidents

  D. customers who need to provide an integration with the System Management solution that is pro-active on issues

  E. customers who need to manage the documentation process for Known Errors and identify the changes to resolve them

  Correct Answer: CE

• Question 55:

  What is the default communications port for the Help Server?

  A. 8080

  B. 8083

  C. 12690

  D. 13080

  Correct Answer: B

• Question 56:

  Which roles must be defined in order to implement a proper Change Management solution that controls, maintains and guides the Change process in a production environment? (Select two.)

  A. Change Manager

  B. Change Owner

  C. Change Advisory Board

  D. Change Requester

  E. Change Coordinator

  Correct Answer: AE

• Question 57:

  How can you add an operator to a Change Management Assignment and Message Group?

  A. add the Change Message Group name to the Operator Profile recordadd the Change Message Group name to the Operator? Profile record

  B. add the associated contact name to the Change Message Group Definition record

  C. add the Incident Assignment Group name to the Operator record

  D. add the associated contact name to the Incident Assignment Group Definition record

  Correct Answer: A

• Question 58:

  Which debugging tool is available on the Windows client only?

  A. RAD debugger

  B. Advanced debugger

  C. JavaScript debugger

  D. Mozilla Firebug

  Correct Answer: A

• Question 59:

  What controls the ability to share personal views with other operators?

  A. having user.favorites capability word in the Operator record

  B. having public.favorites capability word in the Operator record

  C. listing the view name under Queues on the Startup tab in the Operator record

  D. checking Share Views in the operator Associated Profile recordschecking Share Views in the operator? Associated Profile records

  Correct Answer: B

• Question 60:

  Which RDBMSs are supported when Service Manager and the RDBMS both run on Windows? (Select three.)

  A. Microsoft SQL Server

  B. Oracle

  C. MySQL

  D. DB2

  E. SQL Plus

  F. SYBase

  Correct Answer: ABD