What should be the first step in troubleshooting a component that is not recognized by the system?
A. Exchange the component with a "known good" component.
B. Reseat the component.
C. Reinstall all drivers related to this component.
D. Remove the component from the system.
What is an advantage of DDR3 RAM?
A. ECC memory correction is a standard feature.
B. It is asynchronous dynamic RAM, which improves performance.
C. It is more power efficient than DDR2 memory.
D. It is compatible with DDR2 memory, which enables easy upgrades.
A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail.
What is the first step you should take to identify the root cause?
A. Upgrade the power supply to one with greater capacity.
B. Replace the system board and the power supply.
C. Recommend a power audit of the facility.
D. Replace the complete desktop.
One out of ten identically configured computers at a customer's site is exhibiting random lockups. What is the first component you should swap with another working unit to determine whether this is a software or hardware problem?
A. memory
B. system board
C. hard drive
D. processor
Which devices are used to write data to removable media? (Select two.)
A. CD drive
B. DVD-RW drive
C. DVD drive
D. USB flash drive
E. Blu-ray drive
What information does the HP Battery Health Check utility provide about the battery?
A. warranty ID
B. number of charges remaining
C. name of the manufacturer
D. serial number
What is the difference between a frontside bus (FSB) and Intel QuickPath?
A. QuickPath connects the memory controller to the I/O controller; FSB connects the CPU to the chipset.
B. QuickPath is a peripheral data bus; FSB is a CPU data bus.
C. QuickPath is a graphics controller bus; FSB is a CPU data bus.
D. QuickPath provides faster CPU data transfer speeds than the FSB.
What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?
A. Use a power outlet to ground the computer.
B. Store all electronic parts in a plastic bag.
C. Touch a metallic portion of the case to establish ground.
D. Put on a grounded wrist strap.
You have replaced a video adapter in a customer's workstation, but now the network PCI card is no longer recognized by the system. What is the first step you should take to resolve the customer's issue?
A. Upgrade the firmware.
B. Replace the network adapter.
C. Check the network adapter drivers.
D. Reseat the network adapter.
Which HP product for post-warranty support is available to HP customers?
A. Help Pack Services
B. Care Pack Services
C. Assistant Services
D. Service Pack Option
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