A project manager agreed to a team member's request to have an alternative working schedule whereby they begin working at 12:00 p.m. each day. This arrangement has worked well for the project, but has recently been scrutinized by members from other project teams because the company's core working hours begin at 9:00 a.m.
What should the project manager have done to prevent this situation?
A. Broken down the situation to identify the root cause
B. Determined communication methods and channels
C. Analyzed the boundaries of the negotiations for agreement
D. Managed and rectified the ground rule violations
A project manager is reviewing a draft of the project charter with key stakeholders. During the meeting, a conflict occurs between the sponsor and the product owner. How should the project manager deal with the situation?
A. Postpone the meeting and invite a subject matter expert (SME) to join the next meeting.
B. Continue the meeting and ask the project sponsor and product owner to take their discussion offline.
C. Postpone the meeting and ask the project sponsor and product owner to take their discussion offline.
D. Continue the meeting and use facilitation techniques to improve communication within the team.
During the execution of a project, a key stakeholder complains to the project manager about recent communications. The key stakeholder explains that the relevant information from the project team was incomplete and late. As a result, the key stakeholder is beginning to disengage from the project.
What should the project manager do?
A. Explain to the key stakeholder the way in which the project team communicates information.
B. Ask the project sponsor to hold a meeting with the key stakeholder to ensure that the stakeholder is engaged in the project.
C. Send relevant information to all key stakeholders simultaneously to ensure consistent communication.
D. Update the communications management plan to fulfill the key stakeholder's expectations about relevant information.
All project team members refer to the project manager for various decisions. This causes delays for some tasks, as the project manager is usually preoccupied in meetings throughout the day. What should the project manager do to prevent these delays?
A. Review the Pareto diagram to identify the source of delays.
B. Meet with the team in 2 weeks to respond to all of the open tasks.
C. Consolidate the decision-making authority to remain with the project manager.
D. Delegate the decision-making authority of some tasks to the team.
Project stakeholders are engaged in a discussion on how to achieve the best user experience in the design of a new application. The agile team is divided on the approach. The conflict is more of a collective disagreement than an outright conflict.
What should the project manager do next?
A. Apply appropriate conflict resolution techniques to solve the issue.
B. Call a team meeting to have a formal discussion of the issue.
C. Allow the team to work through it on their own unless help is needed.
D. Engage in individual conversation with each team member.
A project manager has been assigned to lead an IT project to store information on sold lottery tickets. During the project execution, a failure in the system caused 10 numbers to be sold two times. This happened during the month of greatest demand because the prize was the highest of the year. The project team is concerned that one of those tickets could be the winner.
What should the project manager do first?
A. Reassure the sponsor by explaining the probability of this risk materializing is extremely low.
B. Carry out tests to verify that the system does not fail again due to the high occurrence of events.
C. Review the list of risks to verify that this issue was considered and execute the detailed action plan.
D. Inform the sponsor about the issue and make a request for sufficient funds to be made available.
An oil and gas project started without having acquired full funding for the project. The remaining funds were to be acquired during project execution. The acquisition of the remaining funds was delayed several months, resulting in a suspension of work by all contractors.
What should the project manager have done to prevent this from happening?
A. Ensured the stakeholder anticipated obstacles to achieving financial closure on the remaining funds.
B. Ensured the risk was adequately assessed and mitigated by the appropriate stakeholders.
C. Ensured the stakeholder who was providing additional funds remained interested in the project.
D. Ensured the project team monitored and reviewed the project risk register periodically.
During project initiation meetings, the project manager of a 9-month project states that a specific task would be out of schedule. At the project kick-off meeting, a key project stakeholder strongly objects, stating that this task is the key value of the project and should be completed on time.
What should the project manager do to reduce the chances of having a strong rejection from stakeholders during the project initiation stage?
A. Develop a stakeholder-by-stakeholder engagement assessment matrix.
B. Send a letter to the stakeholders to inform them about the project scope and start date.
C. Schedule meetings with key stakeholders in advance to gather feedback on the project scope.
D. Identify stakeholder rejection as a risk in the project risk register.
In a daily standup meeting, a developer indicates that a backlog item will not be delivered because they need to take an unexpected leave for the next couple of days. The backlog item is a prerequisite for a feature expected by users in the next sprint review.
What should the project lead do?
A. Ask the developer to postpone the leave until the backlog item is delivered.
B. Ask the development manager to provide a replacement for a couple of days.
C. Work with the product owner to change the priorities in the sprint backlog.
D. Work with the product owner to inform the users that the feature is delayed.
A mandatory compliance requirement that will impact the project software is introduced during the execution phase of an iterative project. The team is aware of the compliance requirement. What should the project manager do next?
A. Update the product backlog item with this new requirement.
B. Escalate the issue of project impact to the project sponsor.
C. Escalate the issue of project impact to the product owner.
D. Update the stakeholder register to include the requirement owner.
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