During a virtual class, a trainer delivers all of the relevant course material via email. The trainer receives errors from several email addresses. Which of the following would cause errors for valid email addresses?
A. The course website had not been updated with the course enrollment.
B. The files sent exceeded the email server's limit.
C. The download site for the files requires students to log in.
D. The trainer used their personal email address.
A student has been struggling with a lengthy topic. Which of the following is the BEST way to encourage the student?
A. Praise the student each time a correct answer is given.
B. Praise the student privately only.
C. Improve the student's grade with extra quizzes.
D. Say nothing when the student is incorrect.
Which of the following information would a trainer use from a course evaluation to improve their training methods?
A. Students' evaluation of the learning environment
B. Students' evaluation of the objectives for the course
C. Students' evaluation of the pace of the course
D. Students' evaluation of the course content
A trainer arrives onsite and prepares for class. The trainer should review which of the following items?
A. Job openings within the clients' organizations
B. The course evaluation form
C. Local events and activities
D. The dress code for the class
Surveys and comment sheets are essential to the training lesson because they:
A. Provide feedback on instruction and serve as a guide for future topics and lessons.
B. Are assessment tools for the trainer that measure learner retention.
C. Keep valuable records of the names of each of the attendees.
D. Allow the instructor to decide which method of delivery is best.
A company wants to develop a training course that will help develop job skills as well as broaden the knowledge of their employees. The instructor has developed the training course and has already begun teaching. Which of the following would be the BEST method for the instructor to evaluate the learners? (Select TWO).
A. Provide quizzes and written exams on the learning objectives
B. Conduct practical applications and role plays
C. Ask the learners to complete an end-of-course critique
D. Encourage the learners to ask questions
E. Review the learning objectives periodically during training
While delivering a course, the trainer notices one learner who is not grasping some of the concepts. Which of the following would BEST assess the needs of the learner?
A. Slow the pace of the class to meet the needs of the learner.
B. Ask the learner to keep up with the person next to them.
C. Ask the learner to answer more questions than other classmates.
D. During a break, discuss challenges with the learner.
A class is comprised of highly visual learners. Which of the following techniques would BEST reiterate facts and details for memorization?
A. Closed-ended, random, but direct question and answer, requiring multiple repetition for the same answers.
B. Role play that includes scenarios illustrating the effect of the facts in the real world.
C. Instructor recites scenarios illustrating the effect of the facts in the real world.
D. Learners provide answers to questions on the instructor's presentation slides.
A trainer has just finished delivering the theory and steps to perform a task. Which of the following would be the BEST way to assess if the learners have grasped the information?
A. Look for eye contact from the learners.
B. Ask hypothetical questions to the class.
C. Point out students to summarize each step.
D. Determine if the learners have questions.
At the beginning of a course, an instructor suspects that a student has not grasped the information covered in a prerequisite course. Which of the following should the instructor do?
A. Direct the student to additional resources.
B. Consult the student's transcript.
C. Suggest that the student drop the course.
D. Contact the student's advisor for an explanation.
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