Which of the following items are MOST important to include on an evaluation form for an asynchronous course? (Select THREE).
A. The instructor's response time
B. The number of breaks permitted
C. The Internet connection speed
D. The success of meeting course objectives
E. The ease of use of the course's interface
F. The quality of the testing environment
G. The instructor's attendance record
During the introduction to the course material, the trainer realizes that the students do not have the required prerequisite knowledge. Which of the following courses of action should the trainer take?
A. Inform the students they do not have the prerequisite knowledge and cancel the course.
B. Prepare supplemental materials to cover the prerequisite knowledge.
C. Spend the first day covering the prerequisite material and drop the last day's material from the class.
D. Let the client know the students will not be able to learn the material and the trainer should not be blamed.
Which of the following is a common technique that trainers use to assess learners during and after a lecture?
A. Question and answer periods
B. Using analogies and humor in discussions
C. Observing and facilitating group activity
D. Formative and summative evaluation
Which of the following represents an objective evaluation of a learner?
A. A multiple-choice exam
B. An essay exam
C. A five-page annotated paper
D. A short-answer exam
An outside trainer was hired to train different audiences on a new human resource application. The audience was comprised of technical and non-technical users. Which of the following is the BEST delivery method for the training?
A. Create web-based training to service all populationss
B. Adapt the delivery method based on the different learning styles
C. Create a training calendar centered around the audience's schedules
D. Agree on one particular delivery method and implement it to all populations
A student points out an error in the training materials during a class. Which of the following is the BEST course of action the trainer should take?
A. Ignore the error and follow the material as designed.
B. Verify the error and acknowledge it during the class.
C. During the class, call the designer to make the correction to the material.
D. Continue presenting the material and correct the course designers after class.
Before instructing a class, the instructor receives information on the students' experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?
A. Mix in the more experienced students with the less experienced students
B. Keep the more experienced students together
C. Disregard the experience level and arrange students alphabetically
D. Make sure the less experienced students are in the back of the classroom
During a lecture, an open-ended question is given to the class. A learner responds with an answer that is not completely correct. Which of the following would be the BEST way to give the learner the correct answer?
A. Explain to the learner that the answer was wrong, and then go through the correct answer. While explaining the incorrect answer, point out where the learner was wrong.
B. Repeat the learner's response, while explaining the areas of the question that were wrong, then asking the learner if they would change the answer to the correct response.
C. Focus on the parts of the answer that were correct. Next explain those aspects that were incorrect. Afterward, repeat those parts that were correct.
D. Ask another learner to explain why the answer given was incorrect, then repeat the learner's response. Ask the class to give other examples as to why this is incorrect.
While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?
A. The trainer's home phone number
B. The trainer's email address
C. The company representative's phone number
D. The trainer's company website address
During pre-course communications the instructor discovers that the course is different than the one expected by the class. Which of the following would be the BEST course of action?
A. Conduct the class expected by the learners.
B. Contact the training coordinator and ask for further instructions.
C. Cancel the class because not enough time was given to prepare for the unexpected subject matter.
D. Conduct the class according to new material.
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