When facilitating a group discussion, the trainer must: (Select TWO).
A. Put learners together who do not cooperate.
B. Handle disruptions discreetly.
C. Encourage respectful interactions.
D. Abruptly interrupt any conversations that go off topic.
E. Give close-ended questions to groups.
F. Put learners of the same level together.
An instructor is teaching a course to learners with limited experience. During the course, one learner asks the instructor to further explain a concept that was just taught. Which of the following provides the MOST effective way for the instructor to respond? (Select TWO).
A. Provide the learner with an additional handout during the class
B. Tell the learner to conduct additional research after the class
C. Ask one of the other learners to provide the explanation
D. Use the concept in a personal story to enhance the learner's understanding
E. Probe the learner to clarify the level of confusion on the topic
An instructor has just completed a five-day technical seminar. Which of the following would be the BEST post-course support method to communicate with learners?
A. Electronic newsletter
B. Blog
C. Email
D. Telephone
During a class, a student points out that one of the procedures that was explained has recently changed and the wrong steps are being taught. Which of the following should the trainer do to maintain an expert status with the class?
A. On a break verify the information and inform the class of the findings.
B. Inform the class the student is incorrect.
C. Ask the student if they are an expert and let them know not to interrupt.
D. Inform the client that they need to change their material to match the procedure.
An instructor is lecturing a class shortly after lunch. Learners are starting to appear restless and are paying less attention to the instructor. Which of the following is the BEST action for the instructor to take?
A. Give the learners a break so they refresh themselves
B. Ask learners if they have any questions about the material
C. Conduct a review of the material to assess what the learners have retained
D. Use a variety of delivery methods to reinforce training and motivate learners
A trainer delivers a course, leaving out information. Delivering a course in this fashion can lead to:
A. Learner satisfaction.
B. Better student evaluations.
C. Consolidation of the course objectives.
D. Learner confusion.
During a course, the students express the need for additional training on a specific topic. Which of the following should the trainer do FIRST?
A. Determine if there is time in the current course to cover the topic and add the topic if possible.
B. Extend the course an additional day and provide students the time to adjust their travel arrangements.
C. Inform the client that the students will need an additional course and request the funds to design it.
D. Dismiss the students since the topic was not in the original course and continue training.
Working independently, several learners are completing a computer lab assignment. One learner wants to know when an advanced topic related to the lab will be covered in the course. Which of the following should be the instructor's response?
A. Tell the learner that you are unsure but will email the learner with the answer.
B. Tell the learner when the topic will be covered.
C. Direct the learner to consult another student.
D. Ask the learner why it is important to have this information.
While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?
A. Stop working and focus on the student asking the question.
B. Continue working while listening to the student.
C. Focus on the student behind the one asking the question.
D. Stare at the student while listening to the question.
During a training session, a bulb goes out in the overhead projector. Which of the following is the BEST way to handle this situation?
A. Continue with the class as though nothing happened.
B. Put the class on break and notify the appropriate personnel.
C. Refuse to continue until the situation can be fixed.
D. Skip ahead to material that does not require the projector.
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