An instructor is approached by a learner that expresses fear that they will not properly understand the material and may lose their job. This fear is preventing the learner from participating in the course. Which of the following is the MOST reasonable course of action for the instructor to take?
A. Tell the learner that their fears are unfounded and to relax.
B. Inform the learner they will receive from the course what they put into it.
C. Remind the learner that the course is designed for their level and they should do fine.
D. Offer to speak to the learner's supervisor.
An instructor has just covered a particularly difficult topic in class. To ensure that the learners understand the material which kind of questioning would be most helpful?
A. Higher order
B. Clarifying
C. Hypothetical
D. Closed-ended
Which of the following is the BEST indicator that a learner is disinterested?
A. Yawning during learner lab exercise
B. Reading other material while a lecture is being given
C. Poor posture throughout the class
D. No eye contact during group discussions
In order to understand and answer a learner's question, an effective active listening technique would be to: (Select TWO).
A. Refer the question to another learner.
B. Repeat the question back to the learner.
C. Ask the learner if the question was answered.
D. Answer the question immediately.
E. Quiz the learner on the material.
Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?
A. Use a whiteboard or flip chart to draw a graphic that illustrates the concept.
B. Redirect the question to the class using active listening.
C. Ask the learner to remain after class to discuss the concept further.
D. Ask the learner. "Which aspect can I help explain further?"
A presentation heavy with procedural details was just completed. The subsequent demonstration exercise is not flowing well. Which of the following will be the MOST productive assistance the instructor can provide?
A. Review the presentation in more detail.
B. Hand out copies of the procedure from the slide presentation.
C. Ask probing questions to trigger the learner's memory of the procedure.
D. Quickly lead the learners in a question and answer session.
The only advanced learner is polite but obviously bored. Which of the following is the BEST way to improve the learner's class experience?
A. Ask the learner if they would like to assist in room preparation and class documentation.
B. Ask the learner if they would like to prepare to teach a lecture of the class.
C. Ask the other learners to quiz the expertise of the advanced learner.
D. Ask the learner to cite real world examples to use in class.
While teaching a course the instructor asks a question and a learner answers the question incorrectly. Which of the following is the BEST way to respond? (Select THREE).
A. Inform the learner that they need to research their answer.
B. Correct the learner's response in a humorous manner.
C. Ask the rest of the class to provide the correct answer.
D. Rephrase the question, and wait for the learner to provide the correct answer.
E. Acknowledge the learner's response and provide the correct response.
F. Ask the learner to cite a reference for the answer.
Which of the following is the BEST benefit of allowing time for introductions at the beginning of class?
A. Ease tensions associated with many courses.
B. Enhances the instructor's technical competency.
C. Helps to determine team building groups.
D. Determines the class objectives.
Using every available feature of a computer-based graphic presentation is:
A. A benefit to the visual learner.
B. Distracting to the learner.
C. An excellent use of training materials.
D. A creative use of resources.
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