An instructor is preparing to teach in a virtual classroom with twenty-five learners. Ten of the learners, all from the same location, report that they cannot login to the virtual classroom. Which of the following is the MOST likely cause?
A. Anti-virus software is blocking the virtual classroom connection.
B. The learner's computers cannot handle the virtual classroom.
C. Firewall issues at the instructor's location.
D. Firewall issues at the learners' location.
Which of the following is the MOST important issue to consider when identifying the target audience for a training program?
A. Potential gains in participant productivity
B. How much the program will cost
C. The knowledge and skill of the participants
D. The type of incentive to provide for completing the training
Which of the following is the main advantage of using a multiple choice questionnaire when conducting training needs analysis?
A. Generates real-life data
B. Exposes the cause of performance problems
C. Allows the data to be anonymous
D. Yields data that is easily summarized and reported
An instructor has given the class materials to complete an assignment and instructs them to start. One of the learners finishes the assignment in two minutes, but the instructor says it is incomplete. Which of the following should the instructor have done to clarify the requirements for the assignment?
A. Hand out written instructions so the learners can refer back to them
B. Demonstrate the assignment for the learner
C. Review the instructions and check for understanding
D. Email the instructions before the course starts so the learners can prepare for the assignment
The members of a corporate training department have been asked to conduct an overall organizational training assessment. Which of the following BEST defines the training needs of the organization?
A. Individual skill gaps noted in performance appraisals
B. Common mistakes people make when doing their jobs
C. Number of employees in the company and how many days are allocated to train the company
D. Reasons for high turnover, high absenteeism, or low performance
After delivering a course and reviewing the course evaluations, the instructor notices that the majority of the learners reported having difficulty with a required course topic. Which of the following is the BEST way to handle this information?
A. Remove the difficult areas of the course.
B. Ask the course designer to rewrite the objectives.
C. Recommend that the course be cancelled.
D. Recommend that a pre-requisite course be created.
A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?
A. Instruct the client that the course can only be run with the laptop rental fee.
B. Bring one laptop and a projector to display presentations and demonstrations.
C. Increase the price of the class and say the laptop usage is free.
D. Explain the best return on investment (ROI) will be realized by hands-on training.
An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?
A. Print out the slide presentation and give to them as a handout.
B. Read the day's topics to the learners and have the learners follow along in their books.
C. Dismiss class until the power goes back on.
D. Use a flip chart and white board to communicate material.
An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?
A. Higher order
B. Hypothetical
C. Open-ended
D. Closed-ended
At which of the following times should student pre-class surveys be completed? (Select TWO)
A. Prior to a class by the manager of the organization
B. After signing-up for the class by the training coordinator
C. Once the class starts by the instructor of the course
D. Once the class starts by the training coordinator
E. Prior to signing-up for class by the training coordinator
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