IBM Certification is Cloud & Smarter Infrastructure C9560-659 Questions & Answers

• Question 71:

  What are three sections of the Self Service Center? (Choose three.)

  A. My News

  B. My Assets

  C. My Solutions

  D. My Requests

  E. My Service Desk

  F. My Configuration Items

  Correct Answer: ABD

• Question 72:

  Which IBM SmartCloud Control Desk offering is appropriate for a customer needing only a Service Desk and simple change management?

  A. Everyplace

  B. Entry Edition

  C. Service Provider

  D. IBM SmartCloud Control Desk

  Correct Answer: B

• Question 73:

  Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)

  A. Web Server

  B. Directory Server

  C. Database Server

  D. Application Server

  E. Integration Composer

  F. Deplorer's Workbench

  Correct Answer: ACD

• Question 74:

  A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was

  restarted. The user cannot find the new loggers he added previously when he logged back in the next day.

  What could be the reason?

  A. The server was not started properties.

  B. The Apply Settings action in the Logging application only works with the current login session.

  C. The database was restarted during the maintenance window which over-wrote the logger settings.

  D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.

  Correct Answer: D

• Question 75:

  Which process changes the definition of a Configuration Items?

  A. Change Management

  B. Release Management

  C. Configuration Management

  D. Configuration Items Management

  Correct Answer: C

• Question 76:

  What is a responsibility of the Service Catalog Designer?

  A. To define which services are available to which users

  B. To provide Service Level Agreement details for catalog entries

  C. To determine which catalog views should be added or deleted

  D. To keep the entries aligned with the services in the IT Portfolio

  Correct Answer: D

• Question 77:

  Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?

  A. Catalog, Security, Escalation, and Incident

  B. Offerings, Service Request, Escalation, and Workflow

  C. Offerings, Catalog, Service Level Agreements, and Escalations

  D. Service Level Agreements, Service Requests, Incidents, and Offerings

  Correct Answer: C

• Question 78:

  An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

  A. Activities tab

  B. Specification tab

  C. Solutions Details tab

  D. Service Request tab in the Details section

  Correct Answer: B

• Question 79:

  What is the purpose of the Update Promotion action?

  A. To update attributes of the configuration item (CI) based on the information from the Actual CI

  B. To update attributes of the Actual CI based on the information from the CI

  C. To update attributes of the CI based on the information from the Change Management process

  D. To update attributes of the Actual CI based on the information from the Change Management process

  Correct Answer: A

• Question 80:

  What are three different ticket types available in IBM SmartCloud Control Desk? (Choose three.)

  A. Change

  B. Incident

  C. Solution

  D. Problem

  E. Service Request

  F. Configuration Item

  Correct Answer: BDE