IBM Certification is Cloud & Smarter Infrastructure C9560-659 Questions & Answers

• Question 81:

  Which two properties must be specified in order to save an organization record? (Choose two.)

  A. Site

  B. Default Item Status

  C. Base Currency 1 and 2

  D. Default Stock Category

  E. General Ledger Clearing Account

  Correct Answer: BD

• Question 82:

  What is an optional IBM SmartCloud Control Desk component?

  A. Database

  B. Directory server

  C. Application server

  D. Administrative workstation

  Correct Answer: B

• Question 83:

  Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk?

  A. Allow application of multiple SLAs

  B. Allow SLAs to be used in multiple sites

  C. Apply multiple SLAs based on ticket priority

  D. Use calendar for calculating escalation notifications

  Correct Answer: A

• Question 84:

  At what data level are currency codes stored?

  A. Site

  B. Item

  C. System

  D. Organization

  Correct Answer: C

• Question 85:

  By default, what are three of the required fields in a bulletin board message? (Choose three.)

  A. Subject

  B. Message

  C. Message ID

  D. Organization

  E. Person Group

  F. Expiration Date

  Correct Answer: ACF

• Question 86:

  In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?

  A. Work Orders, Releases, Change, and Tasks

  B. View Service Requests, Tasks, Incidents, and Activities

  C. Service Requests, Activities and Tasks, Work Orders, and Changes

  D. Process Request, View Catalog Request, Activities, and Work Orders

  Correct Answer: C

• Question 87:

  Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

  A. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.

  B. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.

  C. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.

  D. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.

  Correct Answer: C

• Question 88:

  What are two inputs of the Asset Management process? (Choose two.)

  A. Items

  B. Asset Reports

  C. Definitive Spares

  D. Supporting Contracts

  E. Asset Reconciliation Data

  Correct Answer: AD

• Question 89:

  In IBM SmartCloud Control Desk, workflow inbox assignments and workflow notifications are always made to who?

  A. Roles

  B. Users

  C. People

  D. Supervisors

  Correct Answer: A

• Question 90:

  What is one way to determine which software is installed?

  A. Help > System Information

  B. Administration> Resources

  C. System Configuration > Logging

  D. Platform Configuration > System Properties

  Correct Answer: A