Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)
A. Incident Management
B. Release Management
C. Security Management
D. Service Level Management
E. Service Request Management
Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk?
A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.
D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
Which ticket type must be used for a user who is asking for information?
A. Incident
B. Problem
C. Service Request
D. Process Request
Which file would be found to review for debugging an issue if given this path:
A. De.log
B. Fusion.log
C. Maximo.log
D. SystemOut.log
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk? (Choose two.)
A. Data loading
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Service Catalog content configuration
Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk?
A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.
D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)
A. Order offerings
B. Create solutions
C. Configure the system
D. Submit service requests
E. Promote configuration items
An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?
A. Problem, Activities and Tasks, Change
B. Problem, Change, Release, and Work Order
C. Problem, Work Order, Change, and Job Plan Tasks
D. Problem, Process Request, Change, and Work Order
IBM SmartCloud Control Desk supports which two application servers? (Choose two.)
A. Apache Tomcat
B. IBM DB2 Server
C. IBM WebSphere
D. Tivoli Directory Sewer
E. Oracle BEA WebLogic
What is created once a user submits the Service Catalog Offering?
A. A Catalog Order record
B. A Purchase Order record
C. A Service Request record
D. A Purchase Request record
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