Salesforce Salesforce Certifications CRT-160 Questions & Answers

• Question 181:

  Lenoxsoft's licensing software is based on annual contract renewals. The marketing department is struggling to send reminders to customers, and the sales department has no insight into what reminders marketing is sending. Lenoxsoft uses the custom field "Contract" which contains the value "Renewed" for prospects who have already renewed or is blank is they have yet to renew. Lenoxsoft wishes to set up an Engagement program that does the following:

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  Automatically adds/removes Prospects to the Renewal Engagement program based on their renewal status

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  Sends a series of reminders to Prospects who have NOT yet renewed

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  Gives sales continuous insight into prospect engagement with the program.

  Based on the requirements outlined, which of the following is the best process for Lenoxsoft to set up?

  A. Build a segmentation rule with the criteria of :: Prospect Custom Field :: Contract :: is :: Renewed and an action of "Add to list" and an action of "Notify assigned user."

  B. Build a dynamic list with the criteria of :: Prospect Custom Field :: Contract :: is :: Renewed. Associate the list to the Renewal Engagement list email and add an action of "Notify assigned user"

  C. Build a dynamic list with the criteria of :: Prospect Custom Field :: Contract :: is :: blank. Associate the list to the Renewal Engagement program and add an action of "Notify assigned user" at intervals.

  D. Build an automation rule with the criteria of :: Prospect Custom Field :: contract :: is :: blank. Add an action of "Add to List" and an action of "Notify assigned user."

  Correct Answer: C

• Question 182:

  You have been asked to create a form that gathers information from prospects. This information should be available in Pardot as well as a custom build community site. How would you achieve this? [Choose one answer]

  A. Create a Pardot form and via completion actions submit the details to the community site.

  B. Create a website form that submits the details to the community site and integrate it with a Pardot form handler.

  C. Create a Pardot form and via an automation rule submit the details to the community site.

  D. Create a website form that integrates with a Pardot form handler, details are submitted to the community site using Pardot API.

  Correct Answer: B

• Question 183:

  Lenoxsoft needs to sync their Salesforce custom objects to Pardot prospects in order to run an automation rule.

  What is the first step in the process of setting up custom object syncing between the two systems?

  A. Configure the Salesforce custom object to relate to the account, lead, or contact

  B. Adjust the sync behavior on the pardot custom object to use the Salesforce value

  C. Perform a full Pardot database sync, prior to creating the Salesforce custom object

  D. Create the Pardot custom object on the prospect level before the prospect Account level.

  Correct Answer: A

• Question 184:

  What is a reason to use a dynamic list instead of static list?

  A. Unwanted prospects can be manually removed from the list

  B. An action can be triggered when prospects match the list

  C. List membership can be managed in Salesforce

  D. prospect data is frequently changing

  Correct Answer: C

• Question 185:

  When a Pardot administrator is mapping a custom field on which Salesforce object can the field exist?

  A. Account, Contract, Opportunity

  B. Opportunity, Campaign, Lead

  C. Case, Contact, Lead

  D. Lead, opportunity. Account

  Correct Answer: A

• Question 186:

  How many times can each trigger be added to the logic of the same engagement program?

  A. All triggers can only be used one time in an engagement program.

  B. Landing page triggers can only be used once, but all other triggers can be used multiple times

  C. Email triggers can be used multiple times, but all other triggers can only be used once.

  D. All triggers can be used multiple times in an engagement program.

  Correct Answer: D

• Question 187:

  Which two activities can increase or decrease a score in the baseline scoring system? Choose 2 answers

  A. Assigned to a user

  B. Webinar attended

  C. Email hard bounce

  D. Form error

  Correct Answer: BD

• Question 188:

  What type of prospect activities will not mark a prospect as active?

  A. Email send

  B. Email open

  C. Form fill out

  D. Landing page visit

  E. Email click

  Correct Answer: AB

• Question 189:

  An administrator notices that recent emails had extremely low delivery rates and suspects that their DNS entries have changed.

  Where would the Admin investigate this suspicion?

  A. Account Settings

  B. System Email-sending

  C. Domain Management

  D. Usage and Limits

  Correct Answer: B

• Question 190:

  What report will offer you insight into how your recipients read your emails or what devices or browsers they use to view them?

  A. Emails Report

  B. Engagement Report and Email Client Report

  C. Campaigns Report

  D. Email activity report

  Correct Answer: B