Salesforce Salesforce Consultant EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 1:

  DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.

  Which two feature are available for DR to implement a solution involving insurance agent persona?

  Choose 2 answers

  A. Financial Services Community permission setlicense

  B. Insurance Agent Portal Lightning template

  C. Financial Services Lightning template

  D. Insurance agent permission set license

  Correct Answer: AB

  Financial Services Community permission set license is a license type that allows users to accessFinancial Services Cloud objects and features, such as policies, claims, referrals, and goals. Insurance Agent Portal Lightning template is a template that is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals. These two features are available for DR to implement a solution involving insurance agent persona.

• Question 2:

  Ursa Major Solar would like the navigation menu in the customer portal to be vertical.

  Which two options make this possible?

  Choose 2 answers

  A. Edit the default navigation

  B. Download an app from AppExchange

  C. Fix the header's Position.

  D. Write custom code

  Correct Answer: BD

  Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.

• Question 3:

  Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is

  looking to automate as part of a broaddigital transformation initiative.

  In what three ways can Salesforce Partnership Management (PRM) help DF?

  Choose 3 answers

  A. Automating partner onboarding process

  B. Helping partners manage their payments and file taxes

  C. Providing reports and dashboards access to partners

  D. Preventing channel conflict

  Correct Answer: ACD

  Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Some of the waysthat Salesforce PRM can help DF are:

  Automating partner onboarding process. You can use Salesforce PRM to create guided onboarding flows that automate tasks, approvals, and notifications for your partners.

  Providing reports and dashboards access to partners. You can use Salesforce PRM to share reports and dashboards with your partners that show their performance, pipeline, and revenue.

  Preventing channel conflict. You can use Salesforce PRM to assign leads and opportunities to your partners based on rules and criteria that ensure fair distribution and avoid duplication.

• Question 4:

  Dreamscape flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is created Expense Cloud? Choose 3 answers

  A. Creation of a guest role

  B. Creation of moderation criteria that are applied only to guest users

  C. Creation of a guest profile

  D. Creation of sharing mechanisms that are available only to guest users

  E. Creation of a guest user record

  Correct Answer: ACE

  Three actions that are performed automatically when asite is created in Experience Cloud are A, C, and E. A guest role is a role that defines the access level and permissions of guest users on your site. A guest profile is a profile that determines what guest users can see and do on your site. A guest userrecord is a user record that represents the guest user on your site. These actions are performed automatically when you create a site in Experience Cloud, so you don't have to manually create them.

• Question 5:

  Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates. What shouldbe done to resolve the issue?

  A. Retail managers need to be put in the executive role in the Role Hierarchy.

  B. Retail managers need to be given Super User access.

  C. A Sharing Rule needs to be created.

  D. A Sharing Set needs to be created.

  Correct Answer: B

  Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by theirpeers and subordinates.

• Question 6:

  hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

  A. Assign a cloned standard site profile as the default for self-registration.

  B. Use a restrictive default profile to begin with.

  C. Create a separate profile for your self-service site and your partner portal.

  D. Assign the standard site profile as the default for self-registration.

  E. Use the same profile for your self-service site and your partner portal.

  Correct Answer: ABC

  Three bestpractices when configuring self-registration for an Experience Cloud site are A, B, and C. Self-registration is a feature that allows users to create their own accounts on your Experience Cloud site without an invitation. To configure self- registration, you need to assign a default profile for self-registered users, which determines their access level and permissions on your site. A best practice is to assign a cloned standard site profile as the default, which gives you more control over the settings andcustomization of the profile. Another best practice is to use a restrictive default profile to begin with, which limits the access and visibility of self-registered users until they are verified or approved by an administrator. A third best practice is tocreate a separate profile for your self-service site and your partner portal, which allows you to differentiate the access and functionality of different types of users on your sites.

• Question 7:

  Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcherwill submit their recommendation

  in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.

  The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.

  Which user license Should GCC recommend for the researchers?

  A. Customer Community

  B. External Apps

  C. Partner Community Plus

  D. Customer Community Plus

  Correct Answer: B

  External Apps is a user license type that allows users to access up to 10 custom objects per app and unlimited standard CRM objects. This license type is suitable for the researchers who need to access at least 20 custom objects for the coffee company's solution.

• Question 8:

  The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup. How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?

  A. Use the new Service Not Available (SNA) feature.

  B. Use Data Loader to remove all members' email addresses.

  C. Disable the Send welcome email checkbox for the site.

  D. Remove all profiles fromthe site's membership and add them again after the site is activated.

  Correct Answer: C

  To ensure that customers do not receive a welcome email when the site is once again active, the administrator should disable the Send welcome email checkbox for the site. This will prevent the site from sending an email to existing members when the site is activated. The administrator can disable the Send welcome email checkbox in the Administration section of Experience Builder.

• Question 9:

  Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers

  A. Assign external users as approvers on records and create a digital experience forthose users.

  B. Assign external users as the co-owners on records and create a digital experience for those users.

  C. Add external users directly to approval queues and create a digital experience for those users.

  D. Assign external users Super User accesson records and create a digital experience for those users,

  Correct Answer: AC

  External users can be assigned as approvers on records or added directly to approval queues, as long as they have the appropriate user license and profile permissions. You also need to create a digital experience for those users, so they can access the approval process from the Experience Cloud site.

• Question 10:

  Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.

  Which limitation could cause a potential issue for UC?

  A. Customer Service template does not allow downloading documents out-of-the-box.

  B. Customer Service template does not allow record pages for custom objects out-of-the- box.

  C. Customer Community Plus license does not allow access to custom objects.

  D. Customer Community Plus license allows only up to 2 million users per org.

  Correct Answer: D

  Customer Community Plus licenses have a limit of 2 million users per org, which could be a potential issue for UC if they have a large global customer base that exceeds this limit. The other options are not limitations of the Customer Servicetemplate or the Customer Community Plus license.