Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 31:

  What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers

  A. Create partner roles in the same branch in your Role Hierarchy.

  B. Create partner roles in a separate branch in your RoleHierarchy.

  C. Grant partner users access to the partner account using a Sharing Rule,

  D. Reduce the number of roles to one to improve system performance.

  Correct Answer: BC

  Two Salesforce recommendations for setting up partner roles in large orgs are B and C. Partner roles are roles that are assigned to partner users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To set up partner roles, you should create themin a separate branch in your Role Hierarchy, which allows you to isolate partner data from internal data and control partner visibility and access. You should also grant partner users access to the partner account using a Sharing Rule, which allows you toshare records owned by internal users with partner users based on criteria that you define.

• Question 32:

  A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.

  What are the two ways the consultant should associate the articles with topics?

  Choose 2 answers

  A. Select the appropriate topics on the Knowledge tab within Lightning Experience.

  B. Allow guest users to tag displayed articles with relevant topics on a public page.

  C. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.

  D. Manually add one or more topics to each article within Workspaces.

  Correct Answer: AD

  Two ways the consultant should associate the articles with topics are A and D. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. To associate articles with topics, you can select the appropriate topics on the Knowledge tab within Lightning Experience, which allows you to view and edit articles in a list or Kanban view. You can also manually add one or more topics to each article within Workspaces, which allows you to create and manage articles in a collaborative environment.

• Question 33:

  Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.

  What is needed to configure this?

  A. Create a moderationrule with the appropriate content criteria.

  B. Create a Community moderator with Delete permissions.

  C. Create a Community moderator with Approval permissions.

  D. Create a moderation rule with the appropriate member criteria.

  Correct Answer: D

  This option allows UMS to approve the first post of any new member who has joined within 7 days or less. UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as "Joined Date is within last 7 days". UMS can also choose the action as "Require Approval" and assign a moderator group to review and approve the posts.

• Question 34:

  Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloudsite to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self- service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customersto be able to use CK's self-service site so they can have a more integrated experience.

  What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?

  A. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.

  B. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.

  C. Establish SSO between the twoExperience Cloud sites by using one org as an identity provider and the other org as a service.

  D. Create custom Apex handlers using login method from site class to sign in users from one community to the other.

  Correct Answer: C

  To allow UC's customers to log into CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider.

  SSO is a feature that allows users to authenticate withone system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.

• Question 35:

  DreamHouse Realty(DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.

  Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?

  Choose 2 answers

  A. Map articles to Content Topics.

  B. Map topics to data categories.

  C. Enable "Share on Sites" setting.

  D. Enable "Automate Topic Assignment" setting.

  Correct Answer: BC

  To make Knowledge articles available to site users, you need to map topics to data categories and enable the "Share on Sites" setting. Topics are labels that you can assign to articles to make them easier to find and organize. Data categories are away of classifying articles based on a predefined hierarchy. You can map topics to data categories, so that when you assign a topic to an article, it automatically inherits the data category visibility settings. The "Share on Sites" setting allows you to share articles with public users on your site.

• Question 36:

  No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration

  object.

  Which three considerations should NMH keep in mind for records created by guest users?

  Choose 3 answers

  A. Queues cannot be assigned as owners of records created by guest users.

  B. When possible, oneshould create and assign queues as owners of records created by quest users.

  C. Setting the default owner for records created by guests is an option in Experience Cloud sites.

  D. Default owner does not need Read/Write access to view the records created byguest users.

  E. Any active user in an org can be assigned as the default owner of records created by guest users.

  Correct Answer: ACE

  For records created by guest users, NMH should keep in mind that queues cannot be assigned as owners, setting the default owner is an option in Experience Cloud sites, and any active user in an org can be assigned as the default owner. A queue is a location where records can be routed to await processing by a group of users. However, queues cannot be assigned as owners of records created by guest users because guest users do not have access to queues. Setting the default owner for records created by guests is an option in Experience Cloud sites that allows NMH to specify who will own the records created by guest users on their public site. Any active user in an org can be assigned as the default owner of records created by guest users, as long as they have the appropriate permissions and access to the object.

• Question 37:

  How can records owned by Customer Community users be shared with internal users?

  A. Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

  B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

  C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

  D. Use the standard is Owned By External User checkbox on records to create a criteria- based sharing rule to share records owned by Customer Community users with all internal users.

  Correct Answer: B

  The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.

• Question 38:

  Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives. The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community. In which order should the community manager perform activation steps?

  A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.

  B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.

  C. Publish the community, which will send out the welcome emails.

  D. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

  Correct Answer: A

  The order in which the community manager should perform activation steps is A. To activate a site in Experience Cloud, you need to complete several steps, such as adding profiles and permission sets, enabling contacts as community users, setting welcome emails, and setting the site to active. The order of these steps is important, because some steps depend on others. For example, you need to add profiles and permission sets before you can enable contacts as community users, and you need to set welcome emails before you can set the site to active.

• Question 39:

  No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that someof the articles aren't showing up in the search results for unauthenticated or guest users. How can NMH ensure that articles are shared with all guest users?

  A. Select "Visible in Public Knowledge Base" at the article level.

  B. Create a custom permission set for Public access.

  C. Select "Public" organization-wide default for the article type at the org level.

  D. Create a custom profile for Public access.

  Correct Answer: A

  To dynamically populate the site with blog posts as new ones are added, CK shoulduse a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.

• Question 40:

  A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.

  Which step is required in order to use standard profiles in an experience?

  A. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.

  B. Create a permission set with `' Allow standard external profiles' check assign to all external users.

  C. Ensure the standard profile have Allow using standard external profiles for self- registration, usercreation, and login' set to True.

  D. Customer Community Plus Login Experience license need to be used.

  Correct Answer: A

  To use standard profiles in an experience, the step that is required is to enable the "Allow using standard external profiles forself-registration, user creation, and login" option in Setup. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. Standard profiles are predefined profiles that come with Salesforce and cannotbe edited or deleted. To use standard profiles for external users in an experience, you need to enable the "Allow using standard external profiles for self-registration, user creation, and login" option in Setup, which gives you access to use standard profiles such as Customer Community User or Partner Community User.