Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 21:

  universal Containers UC maintains multiple customer-facing sites, but only one profile for all customer users. Ho customer has access to more than one site.

  which two steps should the UC admin take to grant access to each customer?

  Choose 2 answers

  A. Select a permission set for a given site.

  B. Edit the applicable user profile.

  C. Create a permission set.

  D. Select the profilefor a given site.

  Correct Answer: AC

  To grant access to each customer to only one site, UC should create a permission set and select a permission set for a given site. A permission set is a collection of settings and permissions that give users access to various tools and functions. UC can create a permission set for each site that specifies the site access and the object permissions for the customer users. UC can then select a permission set for a given site in the Experience Builder, which will assign the permission set to all new and existing users of that site.

• Question 22:

  A consultant needs to leverage ExperienceBundle for a deployment but isunable to view it. What is the most likely cause for this issue?

  A. The experience has not yet been published.

  B. A change set containing the Network needs to be deployed.

  C. The "Enable ExperienceBundle Metadata API" setting needs to be checked.

  D. A custom Experience template needs to be created.

  Correct Answer: C

  The ExperienceBundle Metadata API allows you to retrieve, deploy, create, update, or delete an Experience Cloud site's metadata definition in a single API call. To use this API, you need to enable the "Enable ExperienceBundle Metadata API" setting in the Experience Cloud site's administration settings.

• Question 23:

  As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor componentassigned solely to Platinum customers.

  Who will be able to view the Rich Content Editor component?

  A. All Platinum customers

  B. All customers from California

  C. All customers

  D. All Platinum customers from California

  Correct Answer: D

  The RichContent Editor component will be visible to all Platinum customers from California. This is because UMS has assigned the component solely to Platinum customers using Audience Targeting, which is a feature that allows UMS to display different content to different audiences based on criteria such as profile, location, domain, or user. UMS has also assigned the page variation for the Home page to customers from California using Page Variations, which is a feature that allows UMS to create different versions ofa page and assign them to different audiences based on criteria such as record type, field value, or ownership.

• Question 24:

  Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal. Which Experience Cloud functionality should UMS use toaccomplish this?

  A. Sharing Rules

  B. CSS Overrides

  C. Permission Sets

  D. Audience Targeting

  Correct Answer: D

  Audience targeting allows UMS to create audiences based on user attributes, such as profile, location, or language, and display different content or components to different audiences within the same site. For example, UMS can create an audience for premium customers and show them a special offer on the navigation menu, while hiding it from other customers. Audience targeting can be applied to any component or page in Experience Builder.

• Question 25:

  A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customersubscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that

  only appropriate customers can see these subscriptions.

  Which two user license types should be granted to customers to support this sharing requirement?

  Choose2 answers

  A. Partner Community User

  B. Customer Community Login User

  C. Customer Community User

  D. Customer Community Plus Login User

  Correct Answer: AD

  To support the sharing requirement of using advanced sharing rules for the custom object, CK should grant two user license types to customers: Partner Community User and Customer Community Plus Login User. These license types allow customers to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.

• Question 26:

  Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases.

  Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers. Which limitation could cause a potential issue for UC?

  A. External Apps license does NOT allow self-registration.

  B. External Apps license does NOT allow access to custom objects.

  C. External Apps license does NOT allow access to cases.

  D. External Apps license does NOT download documents out-of-the-box.

  Correct Answer: B

  This license type allows users to access standard objects, such as accounts, contacts, and cases, in a self-service site. However, it does not allow users to access custom objects, such as purchases. UC would need to use a different license type, such as Customer Community Plus, that supports custom objects.

• Question 27:

  Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site?

  A. Partner Central

  B. Help Center

  C. Customer Account Portal

  D. Customer Service

  Correct Answer: B

  To createa public Knowledge base, NTO should select the Help Center template when building its site. The Help Center template is designed for creating self- service communities where users can find answers to common questions, access articles and FAQs, and contactsupport agents if needed. The Help Center template also supports multiple languages, mobile devices, and branding customization.

• Question 28:

  Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal. Which standard component can UMS leverage if it elects to use Partner Central template?

  A. Lead Distribution

  B. Lead Inbox

  C. Lead Selector

  D. Lead Flow

  Correct Answer: B

  To distribute leads to its partners in the portal, UMS can leverage the Lead Inboxcomponent if it elects to use Partner Central template. The Lead Inbox component is a standard component that displays a list of leads assigned to the partner user or their partner account. The partner user can view, accept, or reject the leads from the Lead Inbox component.

• Question 29:

  In which two ways can Opportunities with a Community User be shared? Choose 2 answers Calculator

  A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

  B. Add a Customer Community Plusprofile to a Sharing Set and add Opportunities as an object in the Sharing Set.

  C. Create an owner-based sharing rule with a Customer Community User.

  D. Create a criteria-based sharing rule with a Partner Community role.

  Correct Answer: AD

  Sharingsets allow you to grant access to records that have a lookup relationship to the same account or contact that the community user has. You can use sharing sets to share opportunities with partner community users who belong to the

  same account as the opportunity owner.

  Criteria-based sharing rules allow you to share records based on field values. You can use criteria-based sharing rules to share opportunities with partner community users who meet certain criteria, such as region, industry, or status.

• Question 30:

  Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages theExternal Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.

  What could be the cause of the error?

  A. Accounts with active Experience Cloud users cannot be merged with another account.

  B. The user trying to merge the accounts does not have the Merge Portal Roles permission.

  C. The user trying to merge the accounts does not have the System Administratorprofile.

  D. Accounts used in an External Account Hierarchy cannot be merged with another account.

  Correct Answer: D

  The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with another account. An External Account Hierarchyis a feature that allows you to create a hierarchy of partner accounts and contacts that mirrors the structure of your partner's organization. This helps you manage data access and visibility for your partners. However, accounts that are part of an ExternalAccount Hierarchy cannot be merged with other accounts, because this would disrupt the hierarchy and the sharing settings.