Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 171:

  Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?

  Choose 3 answers

  A. Page View by Salesforce Object

  B. Search Activity

  C. User Login History Option

  D. Number of Case Created by user

  E. Contact Support page Activity

  Correct Answer: BCE

  Three items that are reportable by a site administrator throughGoogle Analytics for Experience Cloud sites are B, C, and E. Google Analytics is a tool that allows you to measure and analyze the traffic and behavior of your Experience Cloud

  site visitors. Google Analytics can report on various items, such as:

  Search Activity: This item shows how users search for content on your site, such as the number of searches, the search terms used, the number of results returned, and the click-through rate.

  User Login History Option: This item shows how users log in to your site,such as the number of logins, the login methods used, the login duration, and the login frequency.

  Contact Support page Activity: This item shows how users interact with your contact support page, such as the number of visits, the bounce rate, the averagetime on page, and the conversion rate.

• Question 172:

  Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

  Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?

  Choose 3 answers

  A. Create an FAQ Knowledge article.

  B. Deploy a chatbox to address common questions.

  C. Enable Chatter Questions to encourage peer-to-self-service

  D. Create a public `'announcement only' group for moderators to address commonquestions.

  E. Create an FAQ rich text component on the Home page.

  Correct Answer: ABC

  To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:

  Create an FAQ Knowledge article. A Knowledgearticle is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its

  customers and publish it on its site.

  Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide

  information, or escalate issues to agents.

  Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site

  to encourage peer-to-self-service and reduce the need for support calls.

• Question 173:

  Ursa Major Solar would like to make an external user an Experience Site Moderator.

  What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?

  Choose 2 answers

  A. Access Experience Management

  B. Access Sharing Sets

  C. Manage Setup

  D. Manage Experiences

  Correct Answer: AD

  To make an external user an Experience Site Moderator, two of the several moderation permissions available to assign are Access Experience Management and Manage Experiences. Access Experience Management allows an external user to access Experience Workspaces and Builder from an ExperienceCloud site. Manage Experiences allows an external user to create, edit, and delete experiences, as well as manage settings and content for existing experiences.

• Question 174:

  Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their ownleads in the portal UMS has decided to use Partner Central template.

  Which three should UMS take at a minimum In order to meet the requirement?

  A. Create a Lead Process for Lead Distribution

  B. Create a Lead Queue for Lead Distribution.

  C. Enable Allow External Creation'' in Digital Experience settings

  D. Configure Lead creation Leadon low Distribution inside PRM Workspace.

  Correct Answer: ABD

  To meet the requirement of distributing leads to partners, UMS needs to take at least three steps:

  Create aLead Process for Lead Distribution. A lead process is a set of stages that a lead goes through from creation to conversion. UMS can create a lead process that defines how leads are distributed to partners based on criteria such as

  region, industry, or product.

  Create a Lead Queue for Lead Distribution. A lead queue is a list of leads that are assigned to a group of users who share the workload. UMS can create a lead queue for its partners and assign leads to the queue based on the lead process.

  Configure Lead creation Leadon low Distribution inside PRM Workspace. PRM Workspace is a feature that allows UMS to manage its partner relationships, such as recruiting, onboarding, training, and co-selling. UMS can configure lead

  creation and distribution settings inside PRM Workspace, such as enabling partners to create their own leads, setting up lead assignment rules, and defining lead notification preferences.

• Question 175:

  Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.

  Which functionality would allow questions to get internal visibility?

  A. Enable Escalate to Case.

  B. Limit the number of questions posted per day.

  C. Tell users to submit a case for unanswered questions.

  D. Create moderators for each topic.

  Correct Answer: A

  This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.

• Question 176:

  Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.

  What should the Experience Cloud consultant recommend to meet the requirements for both personas?

  A. Give external researchers and internal staff access to the mam org.

  B. Create a portal for external researchers and give internal staff access to the portal.

  C. Create a portal for external researchers and give internal staff access to the main org.

  D. Create a portal for external researchers and create an app for internal staff.

  Correct Answer: C

  To meet the requirements for both personas, GCC should create a portal for external researchers and give internal staff access to the main org. This will allow GCC to provide different features and permissions for each persona, as well as enable collaboration between them in a private Chatter group. For example, GCC can create a portal for external researchers using the Partner Central template, where they can view and update financial data,access reports and dashboards, and join Chatter groups. GCC can also give internal staff access to the main org using standard user licenses, where they can manage portfolio data, create workflows and processes, and join Chatter groups.

• Question 177:

  Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC'sbusiness processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.

  What should BC closely into during the evaluation phase?

  A. Lightning Bolt solutions

  B. Community Connect

  C. Digital Experience framework

  D. SDLC (Software Developer Life Cycle) for Experiences

  Correct Answer: A

  BC should look closely into Lightning Bolt solutions during the evaluation phase. Lightning Bolt solutions are industry-specific solutions that include prebuilt themes, templates, pages, components,and business logic for Experience Cloud sites. Lightning Bolt solutions can help BC create personalized experiences for its providers, vendors, installers, and patients by providing them with best practices and ready-made features for their industry. BC can find and install Lightning Bolt solutions from AppExchange or create their own custom solutions using Lightning Bolt framework.

• Question 178:

  UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal. Which setting should UMS enable in order for quest users to see the images?

  A. "Enable Image Connect for guest users" in the Administration Workspace

  B. "Let guestusers view asset files and CMS content available to the community" in the Administration Workspace

  C. "Allow guest users to self register" in the Administration Workspace

  D. The "Jepson" theme in the Builder Workspace

  Correct Answer: B

  This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.

• Question 179:

  Which three fields are required creating Experience Cloud users using Data Loader? Choose 3 answers

  A. Profile Id

  B. First Name

  C. Role Id

  D. Profile Name

  E. Currency

  Correct Answer: ABE

  Three fields that are required for creating Experience Cloud users using Data Loader are A, B, and E. Data Loader is a tool that allows you to import or export large amounts of data in or out of your Salesforce org. To create Experience Cloud

  users using Data Loader, you need to have some required fields in your CSV file, such as:

  Profile Id: This field specifies the profile that determines what users can see and do on your Experience Cloud site.

  First Name: This field specifies the first name of the user. Currency: This field specifies the currency that applies to the user's data. Other required fields include Last Name, Alias, Email, Username, CommunityNickname, Contact Id (or

  Account Id), and IsActive.

• Question 180:

  The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.

  Whichtwo settings need to be configured on the draft article before it is published?

  Choose 2 answers

  A. Visible to Partner

  B. Visible in Public Knowledge Base

  C. Visible to Employee

  D. Visible to Guest User

  Correct Answer: BC

  These two options allow thearticle to be visible to internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Visible in Public Knowledge Base enables the article to be accessed by guest users without logging in, while Visible to Employee enables the article to be accessed by internal users with the appropriate permissions4