Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 41:

  Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product. The functionality will involve a multi-step flow. How should UC enable the guest user to run the flow?

  A. Assign a single screen to multi-step flow and give the guest user access via page layout.

  B. Save theflow with the "System Context Without Sharing--Access All Data" option.

  C. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.

  D. Convert multi-step flow into individual flows and give the guest user access to each flow separately.

  Correct Answer: C

  To enable the guest user to run the flow, UC should set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup. A flow is a tool that allows you to automate business processes by guiding users through screens andperforming actions based on their inputs. A guest user is a user whoaccesses your Experience Cloud site without logging in or registering. To allow guest users to run flows on your site, you need to enable the "Enable Lightning Flows for Guest User" option in Setup, which gives guest users access to run flows that are embedded in Lightning pages or Visualforce pages.

• Question 42:

  Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information. How should the administrator limit the fields available in the customer portal?

  A. Utilize CSS overrides to hide unwanted fields.

  B. Create a page variation for the customer portal to hide unwanted fields.

  C. Use Field-Level Security to remove access to the unwanted fields.

  D. Utilize the Developer Console with coding to hide unwanted fields.

  Correct Answer: C

  To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-LevelSecurity is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internal information fields for the customer portal profile or permission set.

• Question 43:

  UniversalContainers is implementing a customer community.

  What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

  A. OWD and Apex Sharing

  B. Sharing Set

  C. Case co-ownership using Super User access

  D. Sharing Map and custom permission set

  Correct Answer: B

  A sharing set is a feature that grants community users access to records that have a lookup relationship with their user record or their account or contact record. For example, asharing set can grant customers access to cases that have the same contact as their user record, regardless of the case owner or role hierarchy. Sharing sets are easy to configure and do not require code.

• Question 44:

  A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:

  1.

  Each site must have three unique content moderation rules that flag specific keywords.

  2.

  Each site must have four unique rate rules that govern posting limits.

  3.

  All authenticated users must be able to post on demand. Calculator What should the consultant consider doing before beginning work on these sites?

  A. Ensure that both the notify and freeze actions for all site rate rules are implemented.

  B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.

  C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.

  D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

  Correct Answer: D

  Before beginning work on these sites, the consultant should notify the stakeholders that the number of both moderation and rate rules exceeds the org limit. Moderation rules are rules that flag orblock content based on keywords, phrases, or patterns. Raterules are rules that limit the number of posts or comments a user can make in a given time period. The org limit for moderation rules is 10 and the org limit for rate rules is 5. Since each site needs 3 moderation rules and 4 rate rules, the total numberof rules for 5 sites is 15 moderation rules and 20 rate rules, which exceed the org limit.

• Question 45:

  To which three objects can the Partner Super Useraccess be applied? Choose 3 answers

  A. Opportunities

  B. Accounts

  C. Cases

  D. Custom Objects

  E. Campaigns

  Correct Answer: ABD

  Partner Super User access is a feature that allows you to grant access to records owned by other partner users who havethe same role or a role below them in the role hierarchy. You can apply Partner Super User access to three objects: Opportunities, Accounts, and Custom Objects.

• Question 46:

  Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Othersubsidiaries of DF are

  also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.

  In what two ways can Lightning Bolt help DF accomplish this?

  Choose 2 answers

  A. Lightning Bolts can be distributed and reused.

  B. Lightning Bolts can help reduce implementation time.

  C. Lightning Bolts can help minimize licensing and provisioning cost.

  D. Lightning Bolts can help organize, manage, and reuse digital content.

  Correct Answer: AB

  Two ways that Lightning Bolt can help DF accomplish this are A and B. Lightning Bolt is a framework that allows you to create and distribute industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic. By using Lightning Bolt, DF can create a solution for its flower business that includes all the features and functionality they need for their communities. They can then distribute and reuse this solution for their subsidiaries or other customers who want to set up similar communities. This can help reduce implementation time and ensure consistency and quality across different communities.

• Question 47:

  The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, Asper the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.

  Which two things happen automatically when the site manager enables automation? Choose 2 answers

  A. Customer portal members gain theability to provide badges to other members.

  B. Inactive and active members are assigned default reputation points.

  C. Chatter influence is removed from the Contribution section on the Profile page.

  D. Default point system and set of reputation levelsbecome available.

  Correct Answer: BD

  Reputation is a feature that allows you to reward community members for their contributions and engagement. When you enable reputation for your community, some things happen automatically, such as:

  Inactive and active members are assigned default reputation points. Inactive members get zero points, while active members get 10 points. Default point system and set of reputation levels become available. You can use the default point

  system or customize it to suit your needs. You can also use the default reputation levels or create your own.

• Question 48:

  What are two ways a question can be escalated to a case? Choose 2 answers

  A. Manually by a moderator selecting `'Escalate to Case'' in the Feed

  B. Manually by users commenting `'Escalate''

  C. Automatically via Case Assignment Rules

  D. Automatically via process Builder by meeting specified criteria

  Correct Answer: AD

  A question can be escalated to a case in two ways:

  Manually by a moderator selecting `'Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the `'Escalate to Case'' action in the

  Feed menu of the question post.

  Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a

• Question 49:

  Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event. Where should BC look for potential Lightning Bolt solutions?

  A. Salesforce AppExchange

  B. Salesforce Accelerator Directory

  C. Salesforce Accelerator Catalog

  D. Salesforce Connect

  Correct Answer: A

  Salesforce AppExchange is a marketplace where customers can find and install pre-built solutions for various industries and use cases. Lightning Bolt solutions are industry-specific templates that include themes, components, pages, and business logic. They are built by Salesforce partners and can be customized to fit specific needs3

• Question 50:

  Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration. Which template should UC select?

  A. Customer Account Portal

  B. Help Center

  C. Partner Central

  D. Build Your Own

  Correct Answer: C

  Partner Central is a template that is designed for creating asite that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co-selling, lead management, opportunity management, and deal registration.