Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 11:

  Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.

  What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

  A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

  B. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

  C. Use the standard self-registrationconfiguration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

  D. A Restrict the Account record type access to Person Account record type only for theSite Guest User, so any account created is By default a person account.

  Correct Answer: A

  To capture the new users self-registering on the B2C site as person accounts in Salesforce, UC should create a custom self-registration page and Apex handler that creates a person account for each user. A custom self-registration page allows UC to customize the look and feel, fields, and logic of the self-registration process. An Apex handler is a class that implements the Auth.RegistrationHandler interface and defines the logic for creating a user and an account. UC can use an Apex handler to create a person account for each user based on the information they provide on the self-registration page.

• Question 12:

  A manager at Ursa Major Solar is responsible for creating and editing only thecommunity users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.

  What could be the possible issue here?

  A. The managerhas been given the Manage Profiles and Permission Sets permission.

  B. The manager has been given the Manage Customer Users permission.

  C. The manager has been given the Manage User permission.

  D. The manager has been given the Manage External Users permission.

  Correct Answer: C

  This permission allows the manager to create, edit, and delete all users in the org, including internal users. This permission overrides the sharing settings and role hierarchy that normally restrict access to user records. To limit the manager's access to only community users, the manager should be given the Manage External Users permission instead2

• Question 13:

  Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.

  How should UC use Experience Cloud to accomplish this goal?

  A. Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.

  B. Create a single digital experience for B2C customers, B2B customers, and employees.

  C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

  D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

  Correct Answer: D

  UC should create two separate digital experiences for its different customer segments and employees. This will allow UC to provide different features, content, and branding for each experience, as well as control the access and visibility of records. For example, UC can create a customer service site for B2C customers and employees, where they can view and create cases, access knowledge articles, and chat with agents. UC can also create a partner portal for B2B customers and employees, where they can view and update billing information, access contracts, and work on low-severity B2C customer issues.

• Question 14:

  Ursa Major Solar wouldlike its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.

  Which two standard features allow an administrator to accomplish that?

  Choose 2 answers

  A. Remove Opportunity and Asset from theTitle Menu component in the property editor.

  B. Remove Opportunity and Asset from the navigation Menu component in the property editor.

  C. Remove Opportunity and Asset from the object list in the Global Search Result component property editor.

  D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

  Correct Answer: CD

  To prevent authenticated external users from searching for Quote and Contract objects but not Opportunity or Asset objects, you need to remove Opportunity and Asset from the object list in the Global Search Result component property editor and the Autocomplete object list in the Search component property editor. The Global Search Result component displays the search results for all objects that match the search term. The Autocomplete object list displays the suggested objects that match the search term as you type. You can customize these components by selecting or deselecting the objects that you want to include or exclude from the search.

• Question 15:

  Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.

  How should an administrator accomplish this?

  A. Create a page variation for EMEA, configure the Theme, and include a different Hero component.

  B. Create a page variation for EMEA,configure the flexible page layout, and include a different Hero component.

  C. Use the same page variation for EMEA and include multiple targeted HTML components.

  D. Use the same page variation for EMEA, include multiple Hero components, and target each ,component.

  Correct Answer: B

  Page variations allow you to create different versions of a page for different audiences. You can use the flexible page layout to customize the components and layout of each page variation. You can also target each page variation to a specific audience based on criteria such as location, profile, or record type.

• Question 16:

  Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.

  If CK has a Partner user at a child account that creates a case, who will have access?

  A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

  B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.

  C. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

  D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.

  Correct Answer: B

  The members that will be able to see the Rich Content Editor component are those that are part of both the New York City audience and the Legal Department audience. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. An audience is a group of users who share common attributes, such as profile, location, or language. When you assign an audience to a page or a component, only the users who belong to that audience can see it. If you assign multiple audiences to a page or a component, only the users who belong to all of those audiences can see it.

• Question 17:

  No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.

  What should the Experience Cloud consultant recommend for record sharing?

  A. Role Hierarchy

  B. Sharing Set

  C. Sharing Rule

  D. Super User

  Correct Answer: C

  Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by realtors at DR with social workers at NMH, based on criteria such as record type, field value, or ownership.

• Question 18:

  Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

  A. Components in the template header and footer sections cannotbe assigned to an audience.

  B. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

  C. Up to 2,000 audiences can be created.

  D. Domain criteria are not available in sandbox or Developer Edition orgs.

  E. Record Type criteria cannot be assigned to a component.

  Correct Answer: ABE

  Criteria-Based Audiences are a feature that allows you to display different content to different audiences based on criteria such as profile, location, domain, or user. However, there are some considerations when using Criteria-Based

  Audiences, such as:

  Components in the template header and footer sections cannot be assigned to an audience. These sections are shared across all pages in your site and can't be customized fordifferent audiences.

  Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs. Domain criteria allow you to target audiences based on the domain name they use to access your site. However, this feature is not

  enabled by default in sandbox or Developer Edition orgs. Record Type criteria cannot be assigned to a component. Record Type criteria are only available for page variations and navigation menu items.

• Question 19:

  Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff. Which user visibility setting needs to be enabled at a minimum?

  A. Portal User Visibility

  B. Site User Visibility

  C. Guest User Visibility

  D. Community User Visibility

  Correct Answer: A

  To enable the installers to collaborate with their co-workers and UMS staff, UMS needs to enable Portal User Visibility. This is a user visibility setting that allows portal users to see other portal users who have thesame role or a role below them in the role hierarchy. This also allows portal users tosee internal users who are above them in the role hierarchy. Portal User Visibility can be enabled in the Sharing Settings page in Setup.

• Question 20:

  Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal. Which feature should UMS use to accomplish this?

  A. Developer Console

  B. Compact Header Properties

  C. Rich Content Editor

  D. CMS Connect

  Correct Answer: D

  CMS Connectallows you to display content from an external content management system (CMS) in your Experience Cloud site. You can use CMS Connect to render a header and footer from your CMS in your site, as well as other content types such as articles, banners, or images.