Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 101:

  Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates. Which tool should the Experience Cloud consultant recommend to make these changes?

  A. ExperienceBundle

  B. Experience CloudScript Master

  C. Site Builder

  D. Lightning Builder

  Correct Answer: C

  To update brand colors across all of its sites, UMS should use the Site Builder tool. Site Builder is a tool that allows you to edit the look and feel of your Experience Cloud sitesusing a drag-and-drop interface. You can change the theme, layout, components, and branding of your sites without coding. Site Builder also supports Lightning templates, which are responsive and modern templates for Experience Cloud sites.

• Question 102:

  What is a prerequisite for creating a user that has a Partner Community license?

  A. Select `'Enable as Partner'' in the Experience Workspace.

  B. Ensure that the partner user has the `' Enabled as partner'' permission set.

  C. The `'Enable as Partner'' action must be present on the Account page layout.

  D. The Enable as Partner'' action must be present on the User page layout.

  Correct Answer: C

  A prerequisite for creating a user that has a Partner Community license is to enable the account as a partner account. To do this, you need to have the `'Enable as Partner'' action on the Account page layout. This will allow you to convert an existing account or create a new account as a partner account.

• Question 103:

  Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

  A. Experience Tracker

  B. Customer Insights

  C. Community View

  D. Einstein Customer

  Correct Answer: A

  Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.

• Question 104:

  Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.

  Which three things should BC in mind about unauthenticated or guestuser access?

  Choose 3 answers

  A. Guest user external organization-wide default are always set to Private.

  B. Guest user can't access records via manual sharing

  C. Guest user can't records via manual existing records

  D. Guest user can't be members of public groups or queues.

  E. Guest user external organization-wide defaults are always set to Public.

  Correct Answer: ABD

  Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D. Unauthenticated or guest useraccess is a feature that allows users to access your Experience Cloud site without logging in or registering.

  Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:

  Guestuser external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are

  explicitly shared with them.

  Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.

  Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.

• Question 105:

  Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role. Which two things should UC keep in mind when setting up partner roles? Choose 2 answers

  A. Role Hierarchy can only be used if all objects have external OWD set to Private.

  B. The default limit for the number of roles for portals is 50,000 per org.

  C. Unused roles can be deleted.

  D. Once created, roles cannot be deleted.

  Correct Answer: BD

  When setting up partner roles, you need to keep in mind some considerations, such as:

  The default limit for the number of roles for portals is 50,000 per org. You can request an increase from Salesforce if you need moreroles. Once created, roles cannot be deleted. You can only deactivate them or rename them.

• Question 106:

  Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the

  lead record should not be shared with partners.

  Which two steps should UMS take at a minimum in order to meet the requirement?

  Choose2 answers

  A. Create Lead Record Types for Lead Distribution.

  B. Enable "Lead Sharing" in Digital Experience settings.

  C. Create a separate channel for partners in PRM Workspaces.

  D. Create Page Layouts for Lead Distribution.

  Correct Answer: AD

  To differentiate between the leads created by partners and the leads created by its own Sales team, UMS should create lead record types and page layouts for lead distribution. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout is a way to control the layout and organization of detail and edit pages in Salesforce. By creating lead record types and page layouts, UMS can customize the fields and values that are displayed to partners and Sales team members.

• Question 107:

  Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.

  Which user visibility setting needs to be enabled at a minimum?

  A. None

  B. Site User Visibility

  C. Guest User Visibility

  D. Portal User Visibility

  Correct Answer: B

  Site User Visibility allows users within the same site to see each other, regardless of their role or sharing group membership. This is useful forcollaboration between independent researchers and NTO staff on their research-related submissions.

• Question 108:

  Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.

  Which template should CK use to give customers the access they need?

  A. Build Your Own

  B. Microsite

  C. Help Center

  D. Account Portal

  Correct Answer: D

  To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CKcan use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.

• Question 109:

  Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.

  NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.

  Which two steps are needed to complete self-registration in NTO's Experience site?

  Choose 2 answers

  A. Ensure that the Account field is empty in the registration section.

  B. Contact Salesforce Customer Support to enable Communities Self Registration Controller.

  C. Ensure that the Contact field is empty in the registration section.

  D. Contact Sales customer Support to enable Person Accounts.

  Correct Answer: AD

  To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:

  Ensure that the Accountfield is empty in the registration section. This will allow NTO to create individual customers without associating them with an account. Contact Sales customer Support to enable Person Accounts. Person Accounts are

  a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.

• Question 110:

  The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.

  What could be two reasons for this failure?

  Choose 2 answers

  A. The portal role record has not been created.

  B. The portal profile record has not been created.

  C. User records are missing. Penal and Pep ore

  D. Contact records have not been created.

  Correct Answer: AD

  Two reasons for the import failure are A andD. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.