Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 111:

  Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects. Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers

  A. Custom list views for custom objects are not included as dependencies.

  B. Custom list views for custom objects are included as dependencies.

  C. Custom list viewsfor standard objects are not included as dependencies.

  D. Custom list views for standard objects are included as dependencies.

  Correct Answer: AC

  When you package your Experience Cloud site, some components and settings are included as dependencies,while others are not. For example:

  Custom list views for custom objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org. Custom list views for standard objects are not included as dependencies. You need

  to manually add them to your package or recreate them in the target org.

• Question 112:

  An administrator for Cloud Kicks wants to create a new partner user for an existing site.

  Which step does the administrator need to perform right before providing user details and saving the user record?

  A. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".

  B. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".

  C. Click "New" on the User Setup page in Lightning Experience.

  D. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".

  Correct Answer: D

  To create a new partner user for an existing site, you need to first create a contact record for the partner user, then click "Manage External User" on the contact detail page, and then click "Enable Partner User". This will allow you to provide user details and save the user record.

• Question 113:

  Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.

  What is causing this issue?

  A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

  B. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

  C. The Record Detail component is a custom component and was not configured correctly

  D. The Record Detail component will only show record details for the Case object.

  Correct Answer: A

  The reason for this issue is that the Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case. The Record Detail component is a component that displays the fields and values of a record on your Experience Cloud site. The recordID is a unique identifier that specifies which record to display. The Record Detail component uses the recordID associated with the object for the page template, which means that it can only display one record per object per page. For example, if you have a page template for Account, you can only display one Account record on that page using the Record Detail component. To display multiple records of different objects ona page, you need to use other components, such as Related List or Record List.

• Question 114:

  Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience. Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

  A. Create a permission set.

  B. Select a permission setfor a given experience.

  C. Select the profile for a given experience.

  D. Edit the applicable user profile.

  Correct Answer: AB

  To grant access to each customer, the UC admin should select a permission set and a profile for a given experience. A permission set is a collection of settings and permissions that give users access to various tools and functions in Experience Cloud. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. By selecting a permission set and a profile for each experience, the UC admin can control the access level of each customer user.

• Question 115:

  What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?

  A. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.

  B. Email the Contact a link to the Self-Registration page for the site.

  C. Use Data Loader to add the Contact in Salesforce as a Customer user.

  D. Enable the Contact in Salesforce as a Customer user.

  Correct Answer: D

  This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact. The Salesforce Admin can also specify a username, email address, and nickname for the customer user.

• Question 116:

  Cloud Kicks (CK)wants to organize content on its site so that users can easily search and brows for information. Which three features should CK use to accomplish this goal?

  A. Navigational Topics

  B. Content Topics

  C. Content Graph

  D. Featured Topic

  E. Navigation Tree

  Correct Answer: BCE

  Three features that CK should use to organize content on its site are Content Topics, Content Graph, and Navigation Tree. Content Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. Content Topics can be assigned to any content, such as articles, posts, or files. Content Graph is a feature that analyzes the relationships between content and topics and suggests relevant content to users based on their interests and preferences. NavigationTree is acomponent that allows you to create a hierarchical structure of topics and subtopics that users can browse through to find content.

• Question 117:

  DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.

  What should the Experience Cloud consultant recommend for record sharing?

  A. Apex sharing

  B. Sharing Set

  C. Account Hierarchy

  D. Sharing Rule

  Correct Answer: D

  To share records with partners who will work on low-severity B2C customer issues, DR should use sharing rules. Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by internal users with partners based on criteria such as record type, field value, or ownership.

• Question 118:

  Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app. What should NTO consider when building the HR desk app?

  A. HR user profile is only available in Employee Cloud with Employee permission set license.

  B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.

  C. In order to leverage organizational structure, the HR help app must be created in the main org.

  D. HR user profile is only available in Enterprise and Performance Editions with HR permission setlicense.

  Correct Answer: C

  When building an HR help desk app using Experience Cloud, you need to consider some points, such as:

  HR user profile is not only available in Employee Cloud with Employee permission set license. HR user profile is a standard profile that can be used with any user license type that supports Experience Cloud access. In order to protect

  employee privacy, the HR help desk app does not need to be created in a different org than the main org. You can use sharing settings and permissions to control who can access what data in your org. In order to leverage organizational

  structure, the HR help app must be created in the main org. This will allow you to use role hierarchy and public groups to share data based on your org structure.

  HR user profile is not only available in Enterprise and Performance Editions with HR permission set license. HR user profile is available in any edition that supports Experience Cloud.

• Question 119:

  Dreamscape Flowers needs to create a digital experience that meets the following requirements:

  1.

  It allows for collaboration between customer and partner users.

  2.

  Self-service for customer users is available.

  3.

  Partner users create or resolve casesfor their customers and need to see case data on a dashboard.

  4.

  Partner users do not manage Leads, Opportunities, or Campaigns. Which license type should a Salesforce Admin use for these partner users?

  A. Customer Community

  B. Customer Community Plus

  C. Employee Community

  D. Partner Community

  Correct Answer: B

  Customer Community Plus licenses allow users to access standard CRM objects, such as cases and accounts, and custom objects. They also allow users to collaborate with other users through Chattergroups, files, and topics. Customer Community Plus licenses are suitable for partner users who need to create or resolve cases for their customers and see case data on a dashboard, but do not manage leads, opportunities, or campaigns.

• Question 120:

  Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).

  UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.

  What are the two considerations for creating partner users and granting access?

  Choose 2 answers

  A. Only business accounts can be created as partner users

  B. AssignPartner Community license to partner users.

  C. Assign Customer Community Plus license to partner users.

  D. Only person accounts can be created as partner users.

  Correct Answer: BC

  Two considerations for creating partner users and granting access areB and C. Partner users are external users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To create partner users and grant access, you need to assign them a license type and a profile. Two license types that are suitable for partner users are Partner Community and Customer Community Plus. These license types allow partner users to access standard CRM objects, such as accounts, contacts, leads, opportunities, and cases, as well as custom objects and tabs. They also allow partner users to use roles and sharing rules to share records with other users.