Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 131:

  Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer? Choose 2 answers

  A. Create a permission Set

  B. Select a permission pot for a given experience

  C. Select the profile for a given experience

  D. Edit the applicable user profile

  Correct Answer: BC

  Two steps that the UC admin should take to grant access to each customer are B and C. To grant access to an Experience Cloud site, you need to assign a license type, a profile, and a permission set to each user. A license type determines what features and functionality a user can access on the site. A profile determines what objects and fields a user can see and edit on the site. Apermission set determines what additional permissions and settings a user can have on the site. To assign a profile and a permission set for a given experience, you need to select them from the drop-down menus in the Admin Workspace of your Experience Builder tool.

• Question 132:

  Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has appliedcriteria to ensure visibility for these

  product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.

  Which three visibility options available in Experience Cloud?

  Choose 3 answers

  A. Audience

  B. None

  C. Default

  D. Personal

  E. Visible

  Correct Answer: ABC

  Three visibility options available in Experience Cloud are Audience, None, and Default. Visibility options allowyou to control who can see a page or a component on your Experience Cloud site. Audience is an option that allows you to display a page or a component only to users who belong to a specific audience. An audience is a group of users who share common attributes, such as profile, location, or language. None is an option that allows you to hide a page or a component from all users. Default is an option that allows you to display a page or a component to all users who have access to the site.

• Question 133:

  Universal Containers is implementing a Partner Community.

  Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?

  A. Community User Visibility

  B. Chatter Group Member Visibility

  C. Site User Visibility

  D. Portal User Visibility

  Correct Answer: D

  The sharing setting that would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm, is Portal User Visibility. Portal User Visibility is a setting that allows portal users (such as Customer Community or Partner Community users) to see other portal users who have the same role or a role below them in the portal role hierarchy. This setting enables portal users to share information and collaborate with their peers within their own firm, but not with other firms.

• Question 134:

  Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.

  Which template should UC select when building its site?

  A. Customer Service

  B. Customer Account Portal

  C. Partner Central

  D. Help Center

  Correct Answer: B

  The Customer Account Portal template is designed for creating a site for existing customers who need to access their account information, such ascontracts, billing, and support. The template includes features such as login, registration, profile management, case management, and commerce integration. The template also supports Knowledge articles, manuals, and FAQs.

• Question 135:

  DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use itsnetwork of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.

  What should the Experience Cloud consultant recommend?

  A. Create a peer-to-peer forum for agents and share the URL withemployees.

  B. Create a digital experience for agents and share the URL with employees.

  C. Create a digital experience for agents and an app for employees.

  D. Create a self-service community for agents and an app for employees.

  Correct Answer: C

  The Experience Cloud consultant should recommend creating a digital experience for agents and an app for employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. An app is a collection of items that work together to serve a particular function. By creating a digital experience for agents, DR can offer them a portal where they can manage claims, access resources, and collaborate with DR employees. By creating an app for employees, DR can provide them with a workspace where they can approve settlements and adjustments, view reports and dashboards, and communicate with agents.

• Question 136:

  Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load. Which tool should the system administrator use to troubleshoot the problem?

  A. Salesforce Community Page Optimizer

  B. Lightning Page Maximizer

  C. Experience Cloud Performance Profiler

  D. Cloud Network Optimization Bolt

  Correct Answer: A

  To troubleshoot the problem of the site taking a long time to load, the system administrator should use Salesforce Community Page Optimizer. This is a tool that analyzes the performance of an Experience Cloud site and provides recommendations for improving the page load time. The tool checks for issues such as component density, image size, caching settings, and network latency.

• Question 137:

  Universal Containers is looking to onboard three new partners to the community.

  1.

  Each partner have a branded experience containing their colors and logo.

  2.

  Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.

  3.

  Bronze partners should not have access to the Leas tab. How should an administrator solve for these requirements?

  A. Create branding sets, audience targeting, and navigation menu targeting.

  B. Create branding sets,audience targeting and a custom Navigation menu component.

  C. Create a separate community for each partner with audience targeting.

  D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

  Correct Answer: A

  To solve these requirements, the administrator should create branding sets, audience targeting, and navigation menu targeting. Branding sets are collections of branding elements, such as colors, fonts, images, and logos, that you can apply to yourExperience Cloud site. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. Navigation menu targeting is a feature that allows you to display different navigation menu items todifferent users based on their assigned audience. By using these features, the administrator can create different branded experiences for each partner, control the access to the Leads inbox component and the Leads tab, and customize the navigation menu foreach partner.

• Question 138:

  Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more solar panels. Which three Partner Relationship Management features should the system administrator utilize on UMS's site? Choose 3 answers

  A. Content Flagging

  B. Service Console

  C. Deal Registration

  D. Lead Distribution

  E. Market Development Fund

  Correct Answer: CDE

  DealRegistration allows UMS to enable its partners to register deals and work with UMS on sales opportunities. UMS can also set up approval processes and validation rules for deal registration and track the deal status and revenue. Lead Distribution allows UMSto assign leads to partners based on predefined criteria, such as location, product, or industry. UMS can also monitor the lead conversion rate and partner performance. Market Development Fund allows UMS to allocate funds to partners for marketing activities, such as events, campaigns, or webinars. UMS can also create budgets, approval workflows, and reports for market development fund.

• Question 139:

  Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees. What should be done to help UC with user management?

  A. Recommend partners share user credentials.

  B. Delegate external user administration.

  C. Implement a limit on new users and password resets.

  D. Create a new user form that automatically triggers a process to create a user.

  Correct Answer: D

  To help UC with user management, UC should delegate external user administration to its partners. This will allow UC to grant permission to its partners to create new users or reset passwords for partner employees without involving UC's administrators. UC can use Delegated External User Administration, which is a feature that allows UC to assign specific users as delegated administrators who can manage external users in theirown accounts.

• Question 140:

  Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents. What is the first step the system administrator should take to create the site?

  A. Update organization-wide settings.

  B. Enable Search EngineOptimization (SEO).

  C. Enable Digital Experiences.

  D. Configure the default login.

  Correct Answer: C

  The first step to create a site is to enable Digital Experiences in your org. This will allow you to access the Experience Cloud site creationwizard, where you can choose a template, a domain name, and a URL for your site.