Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 141:

  The system administrator at Dreamhouse Realty (DR) is giving Experience Builder access to two colleagues who will be responsible for creating and managing new microsites. One contributor needs to create and customize the site, but not publish it. The other colleague is tasked with adding contributors and publishing the final site.

  Which Experience Builder roles should the system administrator grant?

  A. Builder and Experience Admin

  B. Experience Admin and Publisher

  C. Viewer and Publisher

  D. Publisher and Builder

  Correct Answer: D

  To grant Experience Builder access to two colleagues who will be responsible for creating and managing new microsites, the system administrator should grant Publisher and Builder roles. Publisher and Builder aretwo Experience Builder roles that define what users can do on the site.Publisher is a role that allows users to add contributors, publish changes, and activate or deactivate sites. Builder is a role that allows users to create and customize sites, but not publish them.

• Question 142:

  Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers. Which user licenses should the implementation practitioner recommend for third-party staff?

  A. Partner Community

  B. Customer Identity

  C. Customer Community Plus

  D. Customer Community

  Correct Answer: A

  This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalatequestions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.

• Question 143:

  DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.

  Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?

  Choose 2 answers

  A. Enable "Allow External Lead Sharing" in Digital Experience settings.

  B. Create Page Layouts for Lead Distribution.

  C. Configure Lead Creation and Lead Distribution inside PRM Workspace.

  D. Create Assignment Rules for Lead Distribution.

  Correct Answer: AD

  To set up Lead Sharing or Lead Distribution for partners, two steps are to enable "Allow External Lead Sharing" in Digital Experience settings and create Assignment Rules for Lead Distribution. Enabling "Allow External Lead Sharing" allows partners to access leads that are shared with them through sharing rules or manual sharing. Creating Assignment Rules for Lead Distribution allows leads to be automatically assigned to queues or users based on criteria that you define.

• Question 144:

  Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer. What should an administrator do to capture information upfront on the Experience site?

  A. Create a flow for customers to fill out before initiating Chat.

  B. Enable Chat for only authenticated users and pass the user's information on hidden fields.

  C. Deploy a unique chat per topic.

  D. Create a pre-chat form to fill out before initiating Chat.

  Correct Answer: D

  To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.

• Question 145:

  Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Pluslicenses.

  How should NTO manage its accounts in its Partner Community?

  A. Extend the Standard Role Hierarchy setting departments as child accounts.

  B. Enable the External Account Hierarchy setting departments as child accounts.

  C. Use the Business Accountsand Contacts with Sharing Sets to grant additional record access as needed.

  D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

  Correct Answer: B

  This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account and any child accounts in the hierarchy3

• Question 146:

  The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's sitemanager wants to set up search engine optimization (SEQ) to ensure NMH's public

  Experience Cloud site is visible to search engines.

  Which two practices does the site manager need to do to ensure SEO is implemented successfully?

  Choose 2 answers

  A. Check whether a custom robots.txt file to control indexing has been created.

  B. Check whether the Experience site is public and activated. Pencil and Paper

  C. Check whether the SEO Institute has provided the approval for the site with end date.

  D. Check whether manual sitemap refresh happens on the last day of every month.

  Correct Answer: AB

  A robots.txt file is a text file that tells web crawlers which pages or files the crawler can or can't request from your site. This is used mainly to avoid overloading your site with requests; it is not a mechanism for keeping a web page out of

  Google. You can create a custom robots.txt file for your Experience Cloud site to control how search engines index your site.

  To make your Experience Cloud site visible to search engines, you also need to make sure that your site is public and activated. A public site allows anyone on the internet to access your site without logging in. An activated site is live and

  ready for visitors.

• Question 147:

  Which three topic types can be used in an Aura site? Choose 3 answers

  A. Content Topic

  B. Standard Topic

  C. Featured Topic

  D. Navigational Topic

  E. Deleted Topic

  Correct Answer: BCD

  Three topic types that can be used in an Aura site are:

  Standard Topic. This is atopic that is created by users or administrators and assigned to content, such as posts, files, or articles. Users can follow or unfollow standard topics and see the related content on the topic detail page. Featured

  Topic. This is a topic that is selectedby administrators to highlight important or popular content on the site. Featured topics appear on the home page or on the topic catalog page of the site.

  Navigational Topic. This is a topic that is used to organize content into categories or subcategories on the site. Navigational topics appear on the navigation menu of the site and allow users to browse content by topic.

• Question 148:

  Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng eventsare stored in a custom VolunteeringEvent object. How can CK give guest users access to a custom object?

  A. Through guest user roles

  B. Through guest user Sharing Sets

  C. Through guest user organization-wide defaults (OWD)

  D. Through guest user SharingRules

  Correct Answer: C

  To give guest users access to a custom object, CK can use guest user organization-wide defaults (OWD). OWD are a feature that allows you to set the default level of access that guest users have to records of a custom object. You can use OWD to grant Read Only or Read/Write access to guest users for a custom object. For example, CK can use OWD to give guest users Read Only access to the VolunteeringEvent object.

• Question 149:

  Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site. CK uses Person Accounts for its customers.

  How should the CK system administrator configure self-registration?

  A. Leave the Account field blank.

  B. Create a trigger on User to convert the Contact to a Person Account.

  C. Set the profile to the standard Person Account profile.

  D. Create a flow to convert the Contact to a Person Account.

  Correct Answer: A

  To configure self-registration for customers who use Person Accounts, CK should leave the Account field blank. This will allow CK to create individual customers without associating them with an account. CK can use the standard self-registration configuration under Experience Workspace and select a profile or permission set that supports Person Accounts. CK can also customize the self-registration page and Apex handler to create Person Accounts for customers based on their information.

• Question 150:

  Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.

  Which templates shouldZRS consider to build the portal?

  Choose 2 answers

  A. Help Center

  B. Partner Central

  C. Customer service

  D. Build Your Own

  Correct Answer: BD

  Partner Central and Build Your Own are two templates that ZRS can consider to build the portal for its partners. Partner Central is a template that is designed for managing partner relationships, such as recruiting, onboarding, training, and co-selling. Build Your Own is a template that allows you to create a custom site using Lightning Web Components and other web standards.