Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 151:

  Insightopia is planning to create a high-performance site forits partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?

  A. Partner Central

  B. Customer Account Portal

  C. Build YourOwn (LWR)

  D. Help Center

  Correct Answer: C

  Build Your Own (LWR) is a template that allows you to create a high- performance site using Lightning Web Components and other web standards. This template is suitable for Insightopia to create a site for itspartners that features multiple custom components that provide insights and trends along with near real-time updates.

• Question 152:

  DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.

  Which license type meets this requirement?

  A. Customer Community Plus

  B. Customer Community

  C. Partner Community

  D. Channel Account

  Correct Answer: C

  This license type allows the realtors to access Knowledge articles, reports and dashboards, and Leads in the digital experience. Partner Community users can also access standard and custom objects, such as accounts, contacts, cases, and opportunities. Partner Community users can also register deals and collaborate with UMS on sales opportunities.

• Question 153:

  Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.

  What should CK consider before taking action as itinactivates and brings on new sites?

  A. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.

  B. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites donot.

  C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.

  D. Each org can have up to 100 Experience Cloud sites as long as they are active.

  Correct Answer: C

  This license type allows users to access accounts, contacts, leads, opportunities, orders, price books, products, and custom objects in a partner community. Channel Account users can also register deals and collaborate with UMS on sales opportunities. Channel Account users cannot access reports and dashboards, cases, or Knowledge articles.

• Question 154:

  Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamification methods to increase engagement and adoption.

  What should be the recommended approach for implementing gamification?

  A. Use the Missions feature to assign badges to members automatically.

  B. Use the Einstein game mechanics feature for implementing gamification.

  C. Build flows to implement gamification for community members.

  D. Organize a community event to get ideas for implementing gamification.

  Correct Answer: A

  A recommended approach for implementing gamification is to use the Missions feature to assign badges to members automatically. Missions are a feature that allows you to create challenges and rewards for your site members based on their actions and behaviors. You can use Missions to define criteria and actions that trigger badges, points, or ranks for yourmembers. For example, you can create a Mission that awards a badge to a member who posts a question, comments on an answer, or likes a post.

• Question 155:

  Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.

  What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

  A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

  B. Use the standard self-registration configuration under Experience Workspace and leave the default Account fieldempty.

  C. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

  Correct Answer: A

  This option allows UC to customize the self-registration process and create person accounts programmatically using Apex code. The standard self-registration configuration does not support personaccounts and requires an existing business account to associate the new users with. Restricting the account record type access for the Site Guest User does not affect the self-registration process and may cause errors.

• Question 156:

  Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set upthe Salesforce content Delivery Network (CDN) for its domain in

  production environment.

  What should CK keep in mind about salesforce CDN?

  A. Salesforce CDN is only supported in Full sandbox environments.

  B. Salesforce CDN is not supported in sandbox environments.

  C. Salesforce CDH is only supported in Developer sandbox environments

  D. Salesforce CDN is supported in all sandbox environment

  Correct Answer: B

  CK should keep in mind that Salesforce CDN is not supported in sandbox environments. Salesforce CDN is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors. However, this feature is only available in production environments and not in sandbox environments, such asPartial and Full sandboxes. Therefore, CK should not use Salesforce CDN for its UAT process.

• Question 157:

  Ursa Major Solar (UMS) isusing the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources tobe available for lagged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.

  Which functionality should UMS utilize to showcase the Home page in different ways?

  A. Case Feeds

  B. Page Variations

  C. Sharing Sets

  D. Developer Console

  Correct Answer: B

  This option allows UMS to showcase the Home page in different ways for its employees and customers. Page variations are different versions of a page with different layouts, components, andcontent. UMS can create page variations for the Home page and use audience targeting to display different variations to different audiences based on user attributes,such as profile or user type3

• Question 158:

  Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent. What should the administrator use to configure the chat functionality?

  A. Experience Builder and Chatter

  B. Service Console andService Channel

  C. Chat Agent Guided Setup Flow and Service Console

  D. Service Channel and Chatter

  Correct Answer: C

  To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.

• Question 159:

  Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.

  Which template should the site builder use?

  A. Build Your Own (Aura)

  B. Customer Service

  C. Salesforce Tabs + Visualforce

  D. Build Your Own (LWR)

  Correct Answer: D

  This template allows CK to use out-of-the-box components that dynamically update the CMS content on its Experience Cloud site. Build Your Own (LWR) is a template that uses Lightning Web Components (LWC) to create fast and responsive pages. It also supports Salesforce CMS Connect, which allows CK to display CMS content from any CMS source on its site.

• Question 160:

  Northern Trail Qutfitters implemented a chatbot on its Experience site.

  Which three KPIs could be used to help understand the chatbot's impact on customer service?

  Choose 3 answers

  A. Number of lead records created

  B. CSAT (Customer Satisfaction score)

  C. Case deflection

  D. Average Handle Time compared to Bot Session Time

  E. Case Type by Issue

  Correct Answer: BCD

  Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars. Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.