Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 51:

  By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

  A. Data Category Visibility

  B. Content Management

  C. Automatic Topic Assignment

  D. Org-Wide Defaults

  Correct Answer: A

  Data Category Visibility allows you to control which Knowledge articles are visible to which users based on data categories anduser roles, permission sets, or profiles. You can assign data category visibility at different levels, such as the orgwide default, the role hierarchy, or the permission set.

• Question 52:

  Which step denotes the completion of an Experience Cloud site setup?

  A. Setting up SSO

  B. Activating the site

  C. Assigning roes to users

  D. Assigning profiles to users

  Correct Answer: B

  The step that denotes the completion of anExperience Cloud site setup is activating the site. Activating the site is the final step that makes your Experience Cloud site live and accessible to your users and visitors. Before activating the site, you need to complete other steps such as creating pages, adding components, configuring settings, assigning permissions, and testing functionality. After activating the site, you can still make changes and updates as needed.

• Question 53:

  Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies. Which functionality will meet the requirement best?

  A. Manually share cases.

  B. Move users who need case access to a higher level in the Role Hierarchy.

  C. Configure an External Account Hierarchy.

  D. Create a Sharing Set for the Account.

  Correct Answer: C

  An External Account Hierarchy is a feature that allows you to create a hierarchy of accounts for your partners and grant access to records based on the hierarchy level. You can use an External Account Hierarchy to grant View access to cases created by child companies to their parent company.

• Question 54:

  Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce. Which user license should be recommended for CK's employees to access Experience Cloud sites?

  A. Salesforce Authenticated Site

  B. Salesforce Unlimited

  C. Customer Community

  D. Platform Portal

  Correct Answer: B

  To access Experience Cloud sites, CK's employees should use the Salesforce Unlimited user license. This license allows employees to access Salesforce and Experience Cloud sites with the same login and credentials. It also provides unlimited custom objects, tabs, and apps, as well as enhanced storage and support. The Salesforce Unlimited user license is the most comprehensive and flexible license for Salesforce users.

• Question 55:

  An Experience site is built in an Unlimited org. Some of the pages within the site are exposed to guest users. How many page views are allowed per month?

  A. 1 million

  B. 5 million

  C. 100,000

  D. 500,000

  Correct Answer: B

  The page view limit for an Experience site depends on the org edition and the license type of the site users. For an Unlimited org, the page view limit is 5 million per month for guest users, and unlimited for authenticated users. A page view is counted when a user requests a page that is served by the site.

• Question 56:

  Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles. Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

  A. Permission Sets

  B. Branding Sets

  C. Sharing Rules

  D. Audience Targeting

  Correct Answer: A

  Permission sets are a feature that allows you to grant additional permissions to users without changing their profiles. You can use permission sets to control Knowledge article visibility by granting users access to specific article types and actions. For example, you can create a permission set that allows users to view only certain article types and assign it to your customer portal users.

• Question 57:

  Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals orparticipating in any other sales activity. Which external user license meets these requirements?

  A. Authenticated Service Site User

  B. External Community Plus

  C. External Identity

  D. Customer Community Plus

  Correct Answer: D

  This user license allows users to access cases, Knowledge articles, reports and dashboards, and custom objects in a self-service site. It also provides access to Chatter groups and files, and allows users to edit their own profiles. Customer Community Plus users can also use email-to-case functionality and create records that have lookups to accounts or contacts5

• Question 58:

  How can Sharing Sets be used to share records with Customer Community users?

  A. Create one Sharing Set and add the objects to share in the Sharing Set.

  B. Create one Sharing Set, select the `All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.

  C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.

  D. Create one Set per object and add the Customer Community profiles to each Sharing Set.

  Correct Answer: A

  To share records with Customer Community users using Sharing Sets, you should create one Sharing Set and add the objects to share in the Sharing Set. A Sharing Set is a feature that allows you to share records with Customer Community users based on common account or contact fields. For example, you can share records with users who have the same account ID or contact ID as the record owner. To use Sharing Sets, you need to create one Sharing Set and add the objects that you want to share in the Sharing Set. You can then define the access level and criteriafor each object.

• Question 59:

  Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app Whet should NTO consider when building the MR help desk app?

  A. HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.

  B. MR user profile is only available in Employee Cloudwith Employee permission set license.

  C. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.

  D. The HR help desk app can centralize knowledge and self service in to one experience site.

  Correct Answer: D

  One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledgearticles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.

• Question 60:

  Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site. How should an administrator embed the chat window in an Experience site?

  A. Add the Embedded Service component to Builder pages.

  B. Create a custom component using the Embedded Service API.

  C. Configure the Embedded Service connector.

  D. Create an Embedded Service quick action.

  Correct Answer: A

  The Embedded Service component allows you to embed a chat window in your Experience Cloud site, so customers can chat with agents while browsing the site. You can add the Embedded Service component to any Builder page and configure its properties, such as the chat button label, pre-chat fields, and offline support.