Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 61:

  DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and

  Security teams did further analysis and identified the posts made by the spammers.

  OR's Management team has decided to removeall the spammers' posts and comments from the Experience Cloud site.

  What should the Experience Cloud consultant recommend to remove them?

  A. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.

  B. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

  C. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.

  D. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.

  Correct Answer: A

  To remove all the spammers' posts and comments from the Experience Cloud site,DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR canuse Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.

• Question 62:

  Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site. CKwants to use the Just-in-Time Provisioning feature for Experience Cloud.

  Which value is required in the user type?

  A. Standard

  B. Username

  C. Entity ID

  D. Federation ID

  Correct Answer: D

  This value is used to map the user's identity from the externalidentity provider to the user record in Salesforce. The Federation ID must be unique for each user and must match the value of the SAML attribute that is sent by the identity provider during the SSO process. The Federation ID can also be used for JIT provisioning, which creates or updates users on the fly when they log in to the site.

• Question 63:

  Which two Community licenses allow records to be shared with a criteria-based sharing rule? Choose 2 answers

  A. Partner Community

  B. Customer Community

  C. Customer Community Plus

  D. Customer Portal

  Correct Answer: AC

  Two Community licenses that allow records to be shared with a criteria- based sharing rule are Partner Community and Customer Community Plus. Theselicense types allow users to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.

• Question 64:

  Northern Trail Outfitters wants to add a background image to a record listof products in its digital experience. How should an administrator accomplish this?

  A. Use an HTML component

  B. Create CMS items.

  C. Use a Flexible page layout.

  D. Build a custom Lightning component.

  Correct Answer: D

  To add a background image to arecord list of products in its digital experience, an administrator should build a custom Lightning component. A Lightning component is a reusable unit of user interface that you can create and customize using code. A custom Lightning component allows youto add your own functionality and design to your Experience Cloud site. To add a background image to a record list of products, an administrator should build a custom Lightning component that uses the SLDS Background Image utility class and the lightning-record-list base component.

• Question 65:

  Which two statements regarding data categories are true? Choose 2 answers

  A. Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility.

  B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.

  C. When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.

  D. Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

  Correct Answer: AB

  Two statements regarding data categories that are true are A and B. Data category visibility is controlled by roles, permission sets, or profiles. Child roles cannot see more data categories than their parent role, and if the parent role's visibility changes, the child role's category visibility is reset to match the parent's. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default, unless they have a custom profile that overrides the role settings.

• Question 66:

  Cloud Kicks (CK)is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN). What should CK consider during the go-live phase to prevent usability issues?

  A. CK should provision and activate CDN in those regions where traffic is high.

  B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

  C. CK should provision and activate CDN in those regions where traffic is low

  D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

  Correct Answer: A

  To prevent usability issues, CK should provision and activate CDN in those regions where traffic is high. A CDN is a network of servers that delivers cached static content from websites to users based on the geographic location of the user. By provisioning and activating CDN in high-traffic regions, CK can improve the performance and availability of their public site for their users.

• Question 67:

  Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well. What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?

  A. Register the Experience Cloud site as an Identity Provider in SAML settings.

  B. Create a Visualforce page that receives and validates the SAML assertion.

  C. Use thesite login URL as an endpoint where SAML assertion is made.

  D. Create a Connected App with custom attributes before configuring SAML settings.

  Correct Answer: C

  To implement SAML 550 for the Experience Cloud site, the UC administrator should use thesite login URL as an endpoint where SAML assertion is made. SAML 550 is a protocol that allows users to authenticate with a third-party identity provider and access Salesforce resources without entering their Salesforce credentials. The site login URL is the URL that users use to access the Experience Cloud site. By using the site login URL as an endpoint, the UC administrator can configure SAML settings to redirect users to the identity provider for authentication and then back to the Experience Cloud site.

• Question 68:

  Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.

  In what two ways can Salesforce PRM help DF accelerate channel sales?

  Choose 2 answers

  A. By automating partner entitlement assignment in Channel sales teams

  B. BY automating partner tiering in Channel sales hierarchy

  C. By automating partner lead routing

  D. By automating quoting with Salesforce CPQ

  Correct Answer: BC

  Two ways thatSalesforce PRM can help DF accelerate channel sales are B and C. Salesforce PRM is a solution that allows you to manage your partner relationships and empower them to sell your products and services. By using Salesforce PRM, DF can automate partner tieringin Channel sales hierarchy, which allows them to assign different tiers and benefits to their partners based on their performance and potential. DF can also automate partner lead routing, which allows them to distribute leads to their partners based on criteria such as location, product, or skill. These features can help DF increase partner engagement and loyalty, optimize lead conversion, and grow channel revenue.

• Question 69:

  AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its supportorganization. What should AW Computing do to accomplish this goal?

  A. Give access to its internal orgs using Chatter groups

  B. Open its Slack implementation to all customers

  C. Create a site with the Customer Service template

  D. Create a site with the Marketing Microsite template

  Correct Answer: C

  To create a site that gives customers access to Knowledge articles and peer- to-peer conversations, AW Computing should use the Customer Service template. The Customer Service template is a pre-built site that includes features such as Knowledge, Chatter, Cases, and Topics. AW Computing can use this template to provide self-service options to its customers, such as browsing orsearching for articles, posting or answering questions, creating or viewing cases, and following or filtering topics. This can help AW Computing reduce the number of calls to its support organization.

• Question 70:

  The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to. What is the recommended choice for moving the site from one org to the other?

  A. Deployment via Metadata API

  B. Publication via Experience Builder

  C. Deployment via Change Set

  D. Lightning Bolt Export and Installation

  Correct Answer: D

  To move a site from one production org to another production org that is not directly connected, UC should use Lightning BoltExport and Installation. Lightning Bolt is a feature that allows UC to export a site as a package that contains the site template, theme, pages, components, and content. UC can then install the package in another org using the AppExchange or a URL link.