Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 81:

  Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic. Which step is required to set up a topic catalog?

  A. Create at least one subtopic and add the More Topic ink link when editing the navigation menu.

  B. Create at least one topic along with its subtopic.

  C. Enable Topic Hierarchy and create at least one topic with two subtopics.

  D. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.

  Correct Answer: C

  To set up a topic catalog, the step that is required is to enable Topic Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that allows you to display all the topics and subtopics on your Experience Cloud site in a hierarchical structure. Users can see the topic catalog by clicking the More Topics link on the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which allows you to create topics and subtopics up to three levels deep. You also need to create at least one topic with two subtopics, which will populate the topic catalog with some content.

• Question 82:

  Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email. What caused this issue?

  A. The sender's email address was changed while it was pending verification.

  B. The welcome emails were not enabled for the site.

  C. The sender's email address was changed and not verified.

  D. The roles were not enabled for the users.

  Correct Answer: C

  One possible cause of this issue is that the sender's email address was changed and not verified. The sender's email address is the email address that appears as the sender of the welcomeemails to the customer users. If the sender's email address is changed, it needs to be verified by clicking on a link in a verification email. If the verification is not completed, the welcome emails will not be sent.

• Question 83:

  Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that SalesforcePRM can help with channel sales, lead distribution, and co-marketing with partners.

  Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?

  Choose 3 answers

  A. Partner Value Score Matrix

  B. Case Escalation

  C. Al-Powered Knowledge Base

  D. Partner Incentivization Map

  E. Chat

  Correct Answer: BCE

  Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without

  any code customization, such as:

  Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.

  AI-Powered Knowledge Base: Youcan provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations. Chat: You can enable your partners to chat with you or other partners in real time

  using Embedded Service Chat or Salesforce Chat Snap-ins.

• Question 84:

  Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.

  What are the three key features of Metadata API?

  Metadata API might require manual migration for changes that involve unsupported settings and features.

  A. Metadata API is ideal when multiple work streams are involved.

  B. Metadata API can be used programmatically as well as declaratively.

  C. Metadata API is ideal for when the changes are complex.

  D. Metadata API supports migrating all Communicates settings and features.

  Correct Answer: ABC

  Three key features of Metadata API are A, B, and C. Metadata API is an API that allows you toretrieve, deploy, create, update, or delete customization information in your Salesforce org, such as custom objects, fields, tabs, or pages. Metadata API is ideal when multiple work streams are involved, because it allows you to manage changes across different environments and teams. Metadata API can be used programmatically as well as declaratively, because it supports both code-based tools and point-and-click tools for working with metadata. Metadata API is ideal for when the changes are complex, becauseit allows you to handle fine-grained customizations and dependencies.

• Question 85:

  What are three valid topic types? Choose 3 answers

  A. Featured Topic

  B. Content Topic

  C. Trending Topic

  D. Navigational Topic

  E. Standard Topic

  Correct Answer: ACE

  Three valid topic types are Featured Topic, Trending Topic, andStandard Topic. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. A Featured Topic is a topic that is manually selected by an administrator or moderator to be displayed prominently on the site. A Trending Topic is a topic that is automatically generated by an algorithm based on the popularity and recency of the content. A Standard Topic is a topic that is created by users or administrators and can be assigned to any content.

• Question 86:

  Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other

  products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support itsvarious lines of business.

  What two points should UC keep in mind when selecting a template for these sites and portals?

  Choose 2 answers

  A. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil and Paper

  B. InsuranceAgent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

  C. Industry-specific templates are available today but not Lightning Bolt solutions.

  D. Industry-specific templates as well as Lightning Bolt solutions areavailable today.

  Correct Answer: BD

  When selecting a template for your sites and portals, you need to keep in mind some points, such as:

  Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. This templateis designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals.

  Industry-specific templates as well as Lightning Bolt solutions are available today. Templates are preconfigured site designs that include pages, components, and settings. Lightning Bolt solutions are industry-specific solutions that include

  templates, themes, flows, apps, and components.

• Question 87:

  Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the

  site.

  Which two Experience Cloud features should UC focus on as it starts building out the site?

  Choose 2 answers

  A. Public Site Connect

  B. Document Library Model (DLM)

  C. Guest user and public access settings

  D. Content Delivery Network

  Correct Answer: CD

  To create a do-it-yourself site for its existing and prospective customers, UC should focus on two Experience Cloud features:

  Guest user and public access settings. These settings allow you to control what unauthenticated users can see and do on your site, such as viewing articles, manuals, and FAQs, or asking and answering questions. Content Delivery Network.

  This is a feature that allows you to improve the performance of your site by caching static resources, such as images, JavaScript, and CSS files. This can enhance the user experience and reduce the load on your server.

• Question 88:

  Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be

  utilized by customers.

  Which two license types have single SKUs that would support this requirement for UC customers?

  Choose 2 answers

  A. Channel Account

  B. Customer Community Plus

  C. Commerce Portal

  D. External Apps

  Correct Answer: BD

  Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such ascases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutionsand custom case management.

• Question 89:

  Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.

  Some of the articles are more than 2 years old.

  What should a consultant recommend to optimize the public knowledge base?

  A. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

  B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

  C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

  D. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

  Correct Answer: D

  To optimize the public knowledge base, a consultant should recommend to bulk-import the top performing articles to Salesforce and select the public knowledge base channel. This will allow NTO to import only the most relevant and useful articles from the external system and make them available to public users on its site. The public knowledge base channel is a feature that allows NTO to share articles with unauthenticated users on its site.

• Question 90:

  A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type. What limitations should the consultant consider related to sharing and visibility for this license type?

  A. All site users that require access to certain records for certain objects have the proper Sharing set.

  B. Any site users that require access to specific records have the proper Sharing Rule.

  C. All site users that require access to all records across all objects have the proper Sharing Set.

  D. All site users have the appropriate role assigned.

  Correct Answer: A

  The limitation that the consultant should consider related to sharing and visibility for the Customer Community license type is A. The Customer Community license type is a license type that allows external users to access your Experience Cloud site through a customer account. Customer Community users have limited access and visibility to data in your Salesforce org, and they cannot use roles or sharing rules to share records. To share records with Customer Community users, you need to use SharingSets, which are features that allow you to share records based on common account or contact fields.