Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 181:

  Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation? (Choose Two)

  A. Assign users the Health Cloud Crisis Support Center Management permission set license.

  B. Install the Crisis Support Center unmanaged package.

  C. Enable Crisis Support Center Management App in Setup.

  D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

  Correct Answer: BD

  Explanation: The two steps that an administrator should take as part of the implementation of a Crisis Support Center are installing the Crisis Support Center unmanaged package and reviewing and modifying the Crisis Center Intake flow in Flow Builder to meet requirements. The Crisis Support Center unmanaged package provides out-of-the-box features for managing crisis situations, such as a custom object, a Lightning component, a Lightning app, and a Flow template. The Crisis Center Intake flow is a prebuilt flow that guides users through collecting information from callers and creating records in Health Cloud.

• Question 182:

  Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should aconsultant recommend to deliver a prebuilt dashboard and reports?

  A. Health Cloud Network Management Reports

  B. Health Cloud Reports for Patient Referral Management ...

  C. Health Cloud Referral Management Reports

  D. Health Cloud Member Referral Management Reports

  Correct Answer: B

  B is correct because Health Cloud Reports for Patient Referral Management is an unmanaged package that delivers a prebuilt dashboard and reports for analyzing patient referrals. Thedashboard shows metrics such as referral volume, referral status, referral source, and referral outcome. The reports provide more details on each metric and allow users to filter by various criteria. References: : Health Cloud Reports for Patient Referral Management

• Question 183:

  Which entity in the new data model of Health Cloud can be used to store mappings between different coding systems such ICD and HCC codes?

  A. Identifier

  B. Codesets

  C. ContactPoint

  D. Codeset Bundle

  Correct Answer: B

  Explanation: Code Sets are the entity inthe new data model of Health Cloud that can be used to store mappings between different coding systems such as ICD and HCC codes. Code Sets are a collection of codes that represent a specific concept or value in a terminology system1.

• Question 184:

  A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network. Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?

  A. HealthcareFacilityNetwork

  B. HealthcareProvider

  C. HealthcarePractitionerFacility

  D. HealthcareProviderSpeciality

  E. BusinessLicense

  Correct Answer: A

  Explanation: According to the Salesforce documentation, a healthcare facility network is a custom object in Health Cloud that stores information about a network of facilities that are affiliated with each other, such as hospital system, clinic network, or pharmacy chain. A healthcare facility network can be used to track each of the different networks where a provider is affiliated.

• Question 185:

  Bloomington Caregivers is implementing Virtual Care in Health Cloud. Which three steps are required as part of the setup? (Choose Three)

  A. Configure Provider Search.

  B. Set up and configure Salesforce Scheduler

  C. Connect to an external electronic health record (EHR) scheduling system.

  D. Assign Health Cloud Video Calls permission set.

  E. Install the Virtual Care unmanaged package.

  Correct Answer: BDE

  Explanation: The three steps that are required as part of the setup of Virtual Care in Health Cloud are setting up and configuring Salesforce Scheduler, assigning Health Cloud Video Calls permission set, and installing the Virtual Care unmanaged package. Salesforce Scheduler allows Bloomington Caregivers to schedule video appointments with patients or members. Health Cloud Video Calls permissionset allows users to access the video call features in Health Cloud. Virtual Care unmanaged package provides out-of-the-box components and flows for enabling video calls in Health Cloud.

• Question 186:

  Which three statements about the patient timeline view are true? (Choose Three)

  A. The patient timeline can be used in any Salesforce application.

  B. Events can be specified to appear when the Health Cloud home page first loads.

  C. The patient timeline is a Health Cloud Empower component.

  D. The patient timeline supports standard and custom objects.

  E. Filters can be used to limit the number of records shown in the patient timeline.

  Correct Answer: BDE

  Explanation: Events can be specified to appear when the Health Cloud home page first loads (B), the patient timeline supports standard andcustom objects (D), and filters can be used to limit the number of records shown in the patient timeline (E) are three statements that are true about the patient timeline view. The patient timeline cannot be used in any Salesforce application (A), as it isspecific to Health Cloud. The patient timeline is not a Health Cloud Empower component ? but a standard component in Health Cloud.

• Question 187:

  Which three options explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant? (Choose Three)

  A. Some entitles have additional non-FHIR attributes to increase the usability of the data within Salesforce.

  B. The cardinality of a few attributes has been changed (e.g. in picklist scenarios)

  C. Not all attributes in a given FHIR resource may be supported.

  D. It does not utilize the latestFHIR R4 standards.

  E. It only aligns with FHIR 0STU2 specs.

  Correct Answer: ABC

  Explanation: Some entities have additional non-FHIR attributes to increase the usability of the data within Salesforce (A), the cardinality of a few attributes has been changed (e.g. in picklist scenarios) (B), and not all attributes in a given FHIR resource may be supported ?are three options that explain why the new clinical data model in Health Cloud is labeled as FHIR aligned and not FHIR compliant. It does utilize the latest FHIR R4 standards (D), so this is not a reason for being FHIR aligned. It aligns with both FHIR DSTU2 and FHIR R4 specs (E), so this is not a reason for being FHIR aligned either.

• Question 188:

  A HC admin is configuring a `Convert to Patient' process,utilizing the Lead to Individual Conversion Apex class. Which statements are true about the steps the admin can take? (Choose Three)

  A. The admin must configure all Lead field mappings including Medical Record Number,Source System and Source System ID.

  B. The customConvert to Patient button should be added to the Lead list view.

  C. Some Lead field mappings including Medical Record Number,Source SystemID can be handled automatically by HC.

  D. The Lead to Individual Conversion apex class will create a new Opportunityfor the patient.

  E. Duplicate checks on Medical Record Number,Source System and Source System ID can be handled automatically by HC

  Correct Answer: ACE

  Explanation: The admin must configure all Lead field mappings including Medical Record Number, Source System and SourceSystem ID (A), some Lead field mappings including Medical Record Number, Source System ID can be handled automatically by HC ? and duplicate checks on Medical Record Number, Source System and Source System ID can be handled automatically by HC (E) are true statements about the steps the admin can take. The custom Convert to Patient button should be added to the Lead detail page, not the list view (B). The Lead to Individual Conversion apex class will not create a new Opportunity for the patient (D).

• Question 189:

  Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients' medications and make recommendations based on that data within Health Cloud.

  Which Health Cloud add-on should a consultant recommend to fulfill this requirement?

  A. Allergy intolerance

  B. RxNorm DDI connectivity

  C. Medication interactions

  D. Medication Management

  Correct Answer: D

  Medication Management is a Health Cloud add-on product that helps providers and care coordinators manage the medication regimen of their patients, helping to improve patient safety and reduce healthcare costs1. One of the features of

  Medication Management is the ability to perform medication reconciliation of patients' medication list and detect potential drug-to-drug interactions1. This feature can help Bloomington Caregivers to view and address any medication issues for

  their patients and make recommendations based on the data within Health Cloud.

  References:

  1: Medication Management | Health Cloud Administration |Salesforce Developers

• Question 190:

  A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?

  A. Integrated Care Management data model

  B. Electronic health record (EHR) data model

  C. Virtual Care data model

  D. Clinical data model

  Correct Answer: D

  Explanation: To view medication data from Health Cloud leveraging FHIR standards, a consultant should use the clinical data model. This data model is built to align with HL7's FHIR R4 and provides objects and fields to store and access clinical information such as medications, conditions, encounters, observations, and more6. The clinicaldata model also supports FHIR APIs to enableinteroperability between Health Cloud and external systems that use FHIR standards7. Integrated Care Management data model, Electronic health record (EHR) data model, or Virtual Care data model are not data models that can fulfill this requirement.