Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 191:

  Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose Three)

  A. Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users.

  B. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.

  C. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.

  D. Track their patients as contacts by using Contact entity in Salesforce.

  E. Track the location duration and number of participants in each contact encounter that the infected person was involved in.

  Correct Answer: BCE

  According to the Health Cloud Implementation Guide, Contact Tracing is a feature in Health Cloud that allows providers to perform contact tracing of theirinternal employees or their patients during an infectious disease outbreak or pandemic.

  Contact Tracing helps providers identify and monitor people who have been exposed to an infected person and provide them with guidance and resources. With the help ofContact Tracing, providers can perform the following three actions:

  Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic. This action allows providers to track and manage the health status of their employeeswho may have been exposed to an infection at work

  or in the community.

  Perform contact tracing of their patients during an infectious disease outbreak or pandemic. This action allows providers to track and manage the health status of their patients who may have been exposed to an infection during a visit or in the

  community.

  Track the location, duration, and number of participants in each contact encounter that the infected person was involved in. This action allows providers to collect and analyze data about the exposure risk and transmission patterns of an

  infection. Performing an audit of the Contact Record to keep track of the changes made to the Contact record by users is not an action that providers can take with the help of Contact Tracing. Trackingtheir patients as contacts by using

  Contact entity in Salesforce is not an action that providers can take with the help of Contact Tracing.

• Question 192:

  In which three ways does Health cloud meet compliance and regulatory requirements? (Choose Three)

  A. Health Cloud helps HLS organization achieve HIPAA Compliance

  B. Health cloud is HIPAA certified

  C. Health cloud is HITRUST certified

  D. Health cloud is GDPR certified

  E. Health cloud is HL-7 Compliant

  Correct Answer: ACD

  Health Cloud helps HLSorganizations achieve HIPAA compliance (A), Health Cloud is HITRUST certified ? and Health Cloud is GDPR certified (D) are three ways that Health Cloud meets compliance and regulatory requirements. Health Cloud is not HIPAA certified (B), as HIPAA certification does not exist. Health Cloud is not HL-7 compliant (E), as HL-7 is a standard for exchanging health information, not a compliance requirement.

• Question 193:

  In which two ways can Makana health service administrator prevent unauthorized users accessing the data? (Choose Two)

  A. Encrypt the data using shield

  B. Install shield and enable mask.

  C. create sharing sets

  D. optimize data using mask

  E. use field level security setting, recordaccess setting and object permission.

  Correct Answer: AE

  Explanation: Encrypting the data using shield (A) and using field level security setting, record access setting and object permission (E) are two ways to prevent unauthorized users from accessing the data. Installingshield and enabling mask

  (B) is not enough to protect the data, as masking only obscures the data in reports and dashboards, but does not prevent access to the underlying data. Creating sharing sets ?and optimizing data using mask (D) are not relevant todata security.

• Question 194:

  Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose Three)

  A. There are not enough Providers for the amount of the Care Requests.

  B. Insufficient funds allocated to Research and Development.

  C. The need to drive sales while reducing cost.

  D. Growing customer expectations for delivery of care everywherE.

  E. Growing demand for a morepersonalized care experience.

  Correct Answer: CDE

  Explanation: According to the Salesforce website, Health Cloud solves for some of the common challenges that healthcare companies face from various sources. Some of these challenges are:

  The need to drive sales whilereducing cost: Health Cloud helps healthcare companies increase their revenue and efficiency by streamlining their processes, automating their workflows, and optimizing their resources. Growing customer

  expectations for delivery of care everywhere: HealthCloud helps healthcare companies deliver personalized and collaborative care across every touchpoint, whether it is in person, online, or on mobile devices. Growing demand for a more

  personalized care experience: Health Cloud helps healthcare companies provide tailored and holistic care for each customer by leveraging data insights, artificial intelligence, and digital engagement tools.

• Question 195:

  Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose Two)

  A. Monitor the location of the patient using the GPS on their mobile device.

  B. Use a meaningful subset of the data generated byconnected devices to drive patient engagement and intervention.

  C. Connect the patient's social media accounts to the patient profile and use information contained in social media feeds to monitor the patient's health.

  D. Bring in all the device generateddata for the entire patient population to create a device data lake within Health ClouD.

  E. Use the data generated by connected devices used by patient to monitor the patient's health.

  Correct Answer: BE

  Explanation: According to the Salesforce documentation2, Remote Patient Monitoring is a feature in Health Cloud that enables healthcare organizations to use the data generated by connected devices used by patients to monitor their health

  and provide personalized care. Remote Patient Monitoring allows healthcare organizations to:

  Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention. Remote Patient Monitoring helpshealthcare organizations filter and prioritize the device data based on predefined rules and

  thresholds, and trigger actions such as alerts, tasks, or messages when certain conditions are met2.

  Use the data generated by connected devices used by patients to monitor their health. Remote Patient Monitoring helps healthcare organizations collect and store the device data in Health Cloud, and display it in various views such as charts,

  dashboards, or reports. This helps healthcare professionals gain insights into the patients' health status, trends, and outcomes2.

• Question 196:

  Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose Three)

  A. Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.

  B. Use custom fields defined in any entity within the provider data model inhealth cloud as part of search experience.

  C. Use provider search in an authenticated community page

  D. Connect the list of fields displayed in the search panel and search results.

  E. Use provider search in an unauthenticated community page.

  Correct Answer: ACD

  Explanation: According to the Salesforce documentation, the following capabilities of provider search would a customer service agent use to help prospective and returning patients find the right provider: Use custom fields defined in healthcare provider andhealthcare practitioner facility entities as part of search experience. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences. Use provider search in an authenticated community page. The provider search allows customer service agents to use provider search in an authenticated community page where they can log in with their credentials and access more features and information than an unauthenticated community page. Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.

• Question 197:

  Bloomiington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.

  Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page? (Choose Three)

  A. Visualforce Pages

  B. Salesforce Flows

  C. FlexCardsD

  D. IntegrationProcedures

  E. DataRaptors

  Correct Answer: CDE

  FlexCards are Health Cloud features that allow users to view and navigate to critical information ona patient's profile, such as insurance, clinical, and primary care physician information1. FlexCards can also display data from external sources,

  such as EHR systems or medical devices2.

  Integration Procedures are OmniStudio features that enable users to read and write data from Salesforce and from external systems3. An Integration Procedure can be called from an OmniStudio component such as an OmniScript or

  FlexCard, an API, or even from an Apex method3.

  DataRaptors are OmniStudio features that allow users to read, transform, and write Salesforce data4. DataRaptors can also trim, map, restructure, and transform data in JSON, XML, or Custom Schema4.

  These three features can be used together to display patient information from both Salesforce standard objects and data from an external system on the patient record page. For example, a FlexCard can call an Integration Procedure that

  uses a DataRaptor to query and transform the data from both sources, and then display the data on the FlexCard component.

  References:

  1: Use the Advanced Patient Card - Salesforce 2: Display Data from External Sources in the Advanced Patient Card - Salesforce 3: Get Started with OmniStudio Integration Procedures - Trailhead 4: Discover DataRaptor Types - Trailhead

• Question 198:

  In which three ways does Health Cloud meet compliance and regulatory requirements? (Choose Three)

  A. Health Cloud helpsHIS organization achieve HIPAA compliance

  B. Health Cloud is HIPPA certified

  C. Health Cloud is HL7 compliant

  D. Health Cloud is HITRUST certified

  E. Health Cloud is GDPR certified

  Correct Answer: ACD

  Explanation: Health Cloud meets compliance and regulatory requirements in the following ways2:

  Health Cloud helps healthcare organizations achieve HIPAA compliance. HIPAA is a US law that protects the privacy and security of patient health information.Health Cloud offers various features and tools to help customers comply with

  HIPAA, such as encryption, audit trails, data masking, and consent management. Customers who want to use Health Cloud for HIPAA purposes can sign a Business Associate Addendum (BAA) with Salesforce. Health Cloud is HL7

  compliant. HL7 is a set of standards for exchanging health information electronically. Health Cloud supports HL7 FHIR (Fast Healthcare Interoperability Resources), which is a modern specification for representing andsharing health data.

  Health Cloud allows customers to integrate with external systems that use FHIR APIs and access FHIR resources within Salesforce. Health Cloud is HITRUST certified. HITRUST is a framework that provides a comprehensive and flexible

  approach to security and privacy in the healthcare industry. HITRUST certification demonstrates that an organization meets the highest standards of data protection and compliance. Health Cloud has achieved HITRUST CSF certification for

  its core services and features. Health Cloud is not HIPAA certified or GDPR certified. HIPAA certification does not exist as a formal process or accreditation. HIPAA compliance is a shared responsibility between Salesforce and its customers,

  and each party must implement appropriate safeguards and policies to protect patient data3. GDPR is a European law that regulates the processing of personal data of individuals in the EU. GDPR compliance depends onvarious factors,

  such as the type and purpose of data processing, the location of data subjects and processors, and the rights and obligations of data controllers4. Salesforce provides various tools and resources to help customers comply with GDPR, but it

  does not certify Health Cloud as GDPR compliant.

• Question 199:

  Which Permission SetLicenses and Permission Sets need to be assigned to users to leverage Utilization Management? (Choose Three)

  A. Health Cloud Analytics Permission Set

  B. Health Cloud Platform Permission Set License

  C. Health Cloud Utilization Management Permission Set

  D. Health Cloud Permission Set License

  E. Health Cloud Foundation Permission Set

  Correct Answer: BCD

  Explanation: To leverage Utilization Management features in Health Cloud, users need to have Health Cloud Permission Set License, Health Cloud Utilization Management Permission Set, and Health Cloud Foundation Permission Set. Health Cloud Permission Set License grants access to the Health Cloud platform objects and features. Health Cloud Utilization Management Permission Set grants access to utilization management objects so users can manage care requests and reviews. Health Cloud Foundation Permission Set assigns read access to additional Health Cloud platform capabilities4. Health Cloud Analytics Permission Set and Health Cloud Platform Permission Set License are not required for Utilization Management.

• Question 200:

  Which three business process are supported by Salesforce HC utilization Management? (Choose Three)

  A. Ticketing

  B. Physician Request

  C. Drug Request

  D. Admissions

  E. Appeals

  Correct Answer: CDE

  Reference and detailsbelow.