Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 201:

  A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way. Which approach should a consultant recommend?

  A. Configure an action plan template with tasks for each PGI.

  B. Coach the care coordinators to quickly create tasks using a checklist.

  C. Create care program templates and assign them to patients.

  D. Define a PGI Library and care plan templates using the library.

  Correct Answer: D

  Explanation: The best approach is to define a PGI Library and care plan templates using the library. This will enable the care coordinators to track PGIs in a standardized way, and also leverage best practices and evidence-based guidelines.

• Question 202:

  A consultant needs to implement Health Cloud and is in the discovery stage of the project.

  Which three approaches should the consultant consider to collect information to understand where Health Cloud fits within the application architecture? (Choose Three)

  A. Identify personas involved and their existing pain points.

  B. Start writing Apex code to customize Health Cloud

  C. Build an architecture diagram depicting HealthCloud integrations

  D. Create business process diagrams to understand information flow

  E. Identify key stakeholders and how they measure success

  Correct Answer: ACE

  A is correct because identifying personas involved and their existing pain points can help the consultant understand the current state of the business and the needs and expectations of the users.

  B is incorrect because writing Apex code to customize Health Cloud is not a discovery activity, but a development activity that should be done after the requirements and design are finalized.

  C is correct because building an architecture diagram depicting Health Cloud integrations can help the consultant understand how Health Cloud fits within the application architecture and what data sources and systems need to be connected.

  D is incorrect because creating business process diagrams to understand information flow is not a discovery activity, but a design activity that should be done after the requirements are gathered and validated. E is correct because identifying

  key stakeholders and how they measure success can help the consultant understand the vision and goals of the project and the expected outcomes and benefits of Health Cloud.

  References: : Health Cloud Implementation Guide : Health Cloud Implementation Best Practices

• Question 203:

  A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.

  Which capability should a consultantleverage to address this requirement?

  A. Utilization Management

  B. Intelligent Appointment Management

  C. identity Verification

  D. Benefits Eligibility and Verification

  Correct Answer: D

  Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a patient's insurance plan information and coverage in real time, directly on thepatient record1. Users can connect with verification partners easily by

  integrating with third-party benefits and eligibility services1. Users can also check benefits for medical services, pharmacy, and medical equipment to ensure patients have the required coverage before their visit1.

  This capability canhelp a provider's office to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment. The call center agent can access the patient's account record, click the tab that

  contains the Benefits Verification component, and see a list of the available health insurance plans for the patient2. The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, byclicking Verify Benefits2. The

  page thenupdates with real-time details of the patient's benefits for the selected plan2.

  References:

  1: Get Started with Benefits Verification Unit | Salesforce Trailhead 2: Work with Benefits Verification Unit | Salesforce Trailhead

• Question 204:

  An administrator wants to add additional fields to their Provider Searchcapabilities. Which two objects can they map fields from? (Choose Two)

  A. Healthcare Practitioner Facility

  B. Care Provider Searchable Field

  C. Person Account

  D. Account

  E. Healthcare Provider

  Correct Answer: AE

  Reference and details below.

  

• Question 205:

  A pharma company wants the ability to:

  Upload a patient's insurance card, including automatic Member Plan record creation Run a benefits verification check Schedule on behalf of the patient with a provider

  Which set of Health Cloud capabilities should enable the company to build this business process?

  A. Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification

  B. Virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent DocumentReader

  C. Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration

  D. Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management

  Correct Answer: A

  Explanation: The set of Health Cloud capabilities that should enable the company to build this business process are Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, and Benefits Verification. Intelligent Document Automation allows thecompany to upload a patient's insurance card and automatically create a Member Plan record. Intelligent Appointment Management allows the company to schedule on behalf of the patient with a provider. Intelligent Document Reader allows the company to extract data from the insurance card and populate the Member Plan fields. Benefits Verification allows the company to run a benefits verification check using a third-party service.

• Question 206:

  Bloomington Caregivers wants to share details about a patient's medical condition with Bedrock Hospitals through an integration. What should a consultant recommend as the appropriate method for Bedrock to access the information leveraging Health Cloud functionality?

  A. Expose the MedicalCondition object through an Apex class.

  B. Integrate using the FHIR Clinical API

  C. Use the FHIR Patient API through DataRaptor

  D. Leverage the MedicalCondition Integration Procedure.

  Correct Answer: B

  B is correct because integrating using the FHIR Clinical API is the appropriate method for Bedrock to access the informationleveraging Health Cloud functionality. The FHIR Clinical API is a RESTful API that allows external systems to access and exchange clinical data stored in Health Cloud, such as AllergyIntolerance, Condition, MedicationOrder, and Procedure. The FHIR ClinicalAPI uses the FHIR standard, which is a widely adopted interoperability standard for healthcare data. References: : FHIR Clinical API : FHIR Overview

• Question 207:

  What is the difference betweenCare Program and Care Plans in Health Cloud?

  A. Care Programs track a patient's overall health journey, while Care Plans are more focused on specific care needs.

  B. Care Plans can be exposed in a community while Care Programs cannot.

  C. Care Plans are only used by Providers and Payers while Care Programs are only used by Life Sciences companies.

  D. Care Programs are just a different type of Care Plan which capture more details such as financial information.

  E. Care Programs are an extension on Care Plans.

  Correct Answer: A

  Explanation: According to the Salesforce documentation, care programs and care plans are different concepts in Health Cloud:

  Care programs track a patient's overall health journey from enrollment to completion. They provide guidance and support for patients to proactively manage their health by increasing their adherence to treatment plans. Care plans are

  practical, actionable steps to support the health of a patient. They break health problems down into doable, trackableactions. They serve as the source of truth for all the individuals involved in the care of a patient. Therefore, option A is

  correct. Option B is incorrect, because both care programs and care plans can be exposed in a community. Option C is incorrect, because both care programs and care plans can be used by providers, payers, and life sciences companies.

  Option D is incorrect, because care programs are not a different type of care plan, but a separate object in Health Cloud. Option E is incorrect, becausecare programs are not an extension of care plans, but a related object in Health Cloud.

• Question 208:

  Bloomington Caregivers would like to send patient clinical data to an external payer, how should a consultant advise Bloomington Caregivers to make this information available to the payer using the most cost-effective method in out-of-thebox Health Cloud?

  A. Build a custom remote call-in API into Salesforce.

  B. Leverage the FHIR R4 Patient API

  C. Use MuleSoft Accelerator with H 7 APL D. use a third-party tool from AppExChange.

  Correct Answer: B

  The FHIR R4 Patient API is a Health Cloud feature that allows users to create, update, and query patient data in Salesforce using the Fast Healthcare Interoperability Resources (FHIR) standard1. FHIR is a widely adopted standard for

  exchanginghealthcare information electronically2. By using the FHIR R4 Patient API, Bloomington Caregivers can make their way, without requiring any custom development or third-party tools. The FHIR R4 Patient API supports the US Core

  Patient profile, which defines the minimum set of data elements for exchanging patient information3.

  References:

  1: FHIR Patient Input | Salesforce Health Cloud Developer Guide | Salesforce Developers

• Question 209:

  Bloomington Caregivershas decided to enable Integrated Care Management so that its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.

  Which three steps should the administrator take as part of the org setup to enable Assessments? (Choose Three)

  A. Enable Discovery Framework in Setup.

  B. Add the Assessment component to the Patient page.

  C. Download and Install OmniStudio.

  D. Update sharing settings in Setup.

  E. Enable users to view and complete Assessments.

  Correct Answer: ABE

  Explanation: The three steps that the administrator should take as part of the org setup to enable Assessments are enabling Discovery Framework in Setup, adding the Assessment component to the Patient page, and enabling users to view and complete Assessments. Discovery Framework is a feature that allows the administrator to create and manage assessments in Health Cloud. The Assessment component is a Lightning component that displays the assessments assigned to a patient on their record page. Enabling users to view andcomplete Assessments requires assigning them the appropriate permission sets and page layouts.

• Question 210:

  A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits socioeconomic factors that impact their care.

  Which capability should a consultant recommend for this use case?

  A. IntegratedCare Management

  B. Intelligent Appointment Management

  C. Telehealth

  D. Virtual Care

  Correct Answer: C

  Explanation: To enable care providers to conduct video visits with patients and capture socioeconomic factors that impact their care, a consultant should recommend the Telehealth capability in Health Cloud. Telehealth allows care providers to connect with patients through video calls, chat messages, and surveys within Health Cloud. Telehealth also enables care providers to collect and analyze social determinants of health (SDOH) data from patients using assessments and surveys3. Telehealth helps improve patient engagement, satisfaction, and outcomes by providing convenient and personalized care. Integrated Care Management, Intelligent Appointment Management, or Virtual Care are not capabilities that can fulfill this use case.