Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 51:

  The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose Two)

  A. Path can not be used to visually represent the status of a care request.

  B. Care request functionality is included in the Health Cloud managed package.

  C. Each Care request has to have an associated case.

  D. New Care requests can becreated using the `create care request' component.

  E. Care requests has empower components that can be exposed within Communities.

  Correct Answer: CD

  Explanation: The design considerations that the administrator has to be aware of when creating the application forutilization management are:

  Each care request has to have an associated case. A case is the standard Salesforce object that represents a carerequest in Health Cloud4. New care requests can be created using the `Create Care Request' component. This component

  allows users to create a new care request from any page in the Health Cloud console5.

  Path can be used to visually represent the status of a care request. Path is a standard Salesforce feature that displays the stages of a process, such as a care request, and guides users along the steps in Salesforce Lightning Experience6.

  Care request functionality is not included in the Health Cloud managed package. It requires installing the Utilization Management unmanaged package for Health Cloud and assigning the Health Cloud Utilization Management permission set

  to users along with Health Cloud permission set licenses. Care requests do not have empower components that can be exposed within Communities. Empower components are custom Lightning components that allow patients or members to

  view and manage their health information in Communities. Care requests are not part of the empower components.

• Question 52:

  A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration.

  Which Health Cloud component should a consultant recommend for the Member record page?

  A. Benefits Verification

  B. Eligibility Validation

  C. Benefits Coverage

  D. Coverage Confirmation

  Correct Answer: C

  Explanation: To enable agents to answer questions from members regarding their benefits coverage, a consultant should recommend the Benefits Coverage component for the Member record page. This component displays information such as plan name, effective date, termination date, deductible amount, coinsurance percentage, copay amount, and out-of-pocket maximum for each benefit plan that the member is enrolled in. Benefits Verification, Eligibility Validation, or Coverage Confirmation are not components that exist in Health Cloud.

• Question 53:

  Which credentials are available to track against providers with standard Health Cloud? (Choose Two)

  A. Specialties

  B. Facility Relationship

  C. Business License

  D. Board Certification

  Correct Answer: AD

  Reference and details below.

  

• Question 54:

  Which three of the following features are included with a Health Cloud License? (Choose Three)

  A. EHR Mulesoft Templates

  B. Surveys

  C. Intelligent Document Automation

  D. Care Cordination(Patient Services)

  E. Intelligent Form Reader with Amazon Textract

  Correct Answer: BCD

  Explanation: According to the Health Cloud Data Model Developer Guide, Surveys, Intelligent Document Automation, and Care Coordination (Patient Services) are three features that are included with a Health CloudLicense.Surveys allow you to create and send surveys to patients and providers to collect feedback and data. Intelligent Document Automation allows you to digitize your document management processes and extract data from documents using artificial intelligence. Care Coordination (Patient Services) allows you to manage patient care across multiple care plans and teams. EHR Mulesoft Templates and Intelligent Form Reader with Amazon Textract are not features that are included with a Health Cloud License.

• Question 55:

  An Health Cloud administrator has setup risk recalculation by setting the recalculate flag to true, but isnot seeing the recalculation score for the patient. Which of the following is mostly likely the reason why the recalculation score for the patient is not displaying?

  A. CMS risk scores cannot be recalculated in Health Cloud.

  B. CMS risk scores should be recalculated using only third party APIs.

  C. Risk scores are recalculated only for patients that are affiliated with a Care Program.

  D. Risk scores can only be calculated using the CMS recalculation API.

  Correct Answer: C

  Explanation: Risk scores are recalculated only for patients that are affiliated with a Care Program ?is the most likely reason why the recalculation score for the patient is not displaying. CMS risk scores can be recalculated in Health Cloud (A), so this is not a reason for the score not displaying. CMS risk scores can be recalculated using both third party APIs and Salesforce APIs (B), so this is not a reason for the score not displaying. Risk scores can be calculated using both the CMS recalculation API and other methods (D), so this is not a reason for the score not displaying.

• Question 56:

  How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managersas per the Salesforce recommendation?

  A. The Individual data model may be used to represent Members and Patients.

  B. Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.

  C. Salesforce recommends using Member Accounts to represent Members and Patients.

  D. Leveraging Person Accounts is the recommended approach to represent Members and Patients.

  Correct Answer: D

  Explanation: According to the Health Cloud Implementation Guide, leveraging Person Accounts is the recommended approach to represent Members and Patients during the basic set-up of Health Cloud console for Care Coordinators and Managers. Person Accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. The other options are not recommended approaches to represent Members and Patients.

• Question 57:

  Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information? (Choose Two)

  A. Use Provider Relationship API.

  B. Use Composite API Request.

  C. Use Provider Card API.

  D. Use Data Loader.

  Correct Answer: BD

  Explanation: The two best practice recommendations to upload information to support Provider Search and Provider Relationship Card are using Composite API Request and Data Loader. Composite API Request is a REST API resource that allows the administrator to execute multiple requests in a single call, which reduces the number of API calls and improves performance. Data Loader is a tool that allows the administrator to insert, update, delete, or export data from Salesforce objects in bulk.

• Question 58:

  When Setting Up Intelligent Sales, which three types of record should be a ....................

  Records can be Created? (Choose Three)

  A. Accounts

  B. Contacts

  C. Assets

  D. Locations

  E. Opportunities

  Correct Answer: ABD

  Explanation: According to the Salesforce documentation1, when setting up Intelligent Sales in Health Cloud, you need to create records for accounts, contacts, and locations. Accounts represent the organizations or individuals that you sell to, such as hospitals, clinics, or pharmacies. Contacts represent the people who work at those accounts, such as physicians, nurses, or pharmacists. Locations represent the physical places where youvisit your contacts, such as offices, wards, or labs1.

• Question 59:

  A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.

  Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality? (Choose Three)

  A. FHIR Question Bank

  B. Using Previously Submitted Responses

  C. Digital Signature Capture

  D. Adding a QR Code

  E. SMS Assessment Completion

  Correct Answer: ABC

  Explanation: To enhancetheir assessment functionality with Discovery Framework, a consultant should configure the following capabilities with Health Cloud out-of-the-box:

  Using Previously Submitted Responses: This capability allows users to pre- populate assessment questions withresponses from previous assessments, saving time and effort. Users can also edit the responses if needed1. Digital Signature

  Capture: This capability allows users to capture electronic signatures from patients or other parties on the assessment form, ensuring consent and compliance. Users can also viewand download the signed document as a PDF file2.

  Adding a QR Code: This capability allows users to generate a QR code for the assessment form, which can be scanned by patients or other parties to access and complete the assessment on their mobile devices. Users can also track the

  status of the QR code and send reminders if needed3. FHIR Question Bank or SMS Assessment Completion are not capabilities that are available with Health Cloud out-of-the-box.

• Question 60:

  Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.

  What three types of ancillary information can be included in a single care request? (Choose Three)

  A. Care request providers

  B. Care request reviews

  C. Care request drug

  D. Care request diagnosis

  E. Care request facility

  Correct Answer: BCD

  Explanation: Care request reviews (B), Care request drug ? and Carerequest diagnosis (D) are three types of ancillary information that can be included in a single care request. Care request providers (A) and Care request facility (E) are not types of ancillary information, but types of related records that can be associated with a care request.