Microsoft Microsoft Certifications MB-210 Questions & Answers

• Question 201:

  HOTSPOT

  You are a Dynamics 365 Sales administrator. The sales team has questions about competitor tracking.

  You need to provide answers to the questions from the sales team.

  How should you respond? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/close-opportunity-won-lost-sales

• Question 202:

  HOTSPOT

  You send a quote to a client. The client calls and negotiates a better price.

  You need to send an updated quote to the client.

  What is required to modify the quote? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point

  Hot Area:

  

  Correct Answer:

  

• Question 203:

  HOTSPOT

  You are a sales representative and use Dynamics 365 Sales.

  You are working with the following lead record:

  

  Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Box 2: The Contact already exists so only an Account and Opportunity will be created.

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

• Question 204:

  HOTSPOT

  You are converting a lead for the manufacturing manager from Contoso, Ltd. Neither the company nor the manufacturing manager are in your Dynamics 365 system.

  You need to ensure that the lead record is correctly converted.

  Which values should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

  https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/ts-leads

• Question 205:

  HOTSPOT

  A company uses Dynamics 365 Sales to manage sales orders.

  You need to demonstrate the process of going from a lead to an order.

  Which stage applies to each task? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/nurture-sales-from-lead-order-sales

• Question 206:

  HOTSPOT

  You are working a list of leads in Dynamics 365 Sales.

  You have a custom security role that contains the following privileges:

  1.

  create and edit user-level privileges on the lead and note entities

  2.

  business unit-level append, append to, and assign privileges on the lead and note entities

  3.

  organization-level share privileges on the lead and note entities

  You need to perform the following actions on leads:

  1.

  Add notes to leads

  2.

  Assign leads to other users

  How should you manage leads? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 207:

  HOTSPOT

  You have a sales report that shows activities for Accounts in the last 30 days. When you run an advanced find query for Accounts with the custom field Heat Level equal to Hot, you are not able to access the report.

  

  A Form: Report: Account Activity last 30 Days

  Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 208:

  HOTSPOT

  An organization uses Dynamics 365 Sales to manage customer relationships.

  When a potential customer submits an email inquiry, the system must create a lead record and send a response.

  You need to ensure that a lead record is created for the potential customer and a reply email is sent.

  How should you configure the environment? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-rules-to-automatically-create-or-update-records

• Question 209:

  HOTSPOT

  You have a dashboard that shows the number of completed calls and cancelled calls in a chart. Sales Representatives mark completed calls by using one of the following values: Wrong Number, Left Message, or Connected.

  You need to update the dashboard to display wrong phone numbers.

  How should you make the modification? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 210:

  HOTSPOT

  You manage a Dynamics 365 Sales environment.

  You need to create a dashboard that lists customers and their activities. The dashboard must include tiles that are permanently displayed.

  How should you configure the dashboard? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/configure-interactive-experience-dashboards