Microsoft Microsoft Certifications MB-210 Questions & Answers

• Question 221:

  HOTSPOT

  A company is implementing Dynamics 365 Sales.

  You need to determine which tool or service to recommend for the company's requirements.

  Which tool or service should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents https://docs.microsoft.com/en-us/dynamics365/ai/sales/overview https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off

• Question 222:

  HOTSPOT

  A salesperson must complete an opportunity by verifying the existing products and adding a new product from the product list. The product list has standard pricing. The salesperson observes the following issues with the products:

  The price per unit for each item in the product list is $0.00.

  Some of the existing product lines use a default price and have an incorrect price per unit.

  You need to complete the opportunity.

  What should you do? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-price-lists-price-list-items-define-pricing-products

• Question 223:

  HOTSPOT

  A company sells telephones. The company has a list of telephone colors that customers can choose.

  For one month, the company wants to sell a red phone at a special price.

  You need to set up the red phone for the sales team.

  How should you configure the product and price list items? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-price-lists-price-list-items-define-pricing-products

• Question 224:

  HOTSPOT

  You are a Dynamics 365 Sales consultant for a food service company. The company caters for client companies.

  The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.

  The lunch bundle is created at $200.00. It will include the following.

  

  You need to explain how the sales staff should manage the product bundle in the opportunity.

  What should they do for each scenario? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/pricing-product-bundles

• Question 225:

  HOTSPOT

  A salesperson has an active quote for a customer.

  The customer wants to add one product to the quote and remove one product from the quote.

  You need to make the changes.

  What should you do? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://neilparkhurst.com/2019/06/27/mb-210-microsoft-dynamics-365-for-sales-quotes/

• Question 226:

  HOTSPOT

  You are a Dynamics 365 Sales administrator. You create a forecast by using the forecast category layout shown in the exhibit:

  

  Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 227:

  HOTSPOT

  A company uses Dynamics 365 Sales. The company does not use any customizations.

  The system must create activity records for every interaction a salesperson has with customers and contacts.

  You need to configure the system by using minimal customizations.

  How should you configure the system? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 228:

  HOTSPOT

  A company uses Dynamics 365 Sales. You add the Kanban control to the Opportunity entity.

  You plan to implement Kanban views in the system. The implementation must accomplish the following:

  Set up opportunities so they are visible in Kanban views.

  Ensure that the default view displays the opportunities in the sales cycle.

  Ensure that users know how to change the status in the Kanban status view without opening the full record.

  You need to complete the Kanban setup.

  What should you do? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 229:

  HOTSPOT

  A company is implementing Dynamics 365 Sales.

  The solution must support a new standardized sales process. The process must be the same for both new and existing customers.

  Sales representatives must follow up on email inquiries about products within 24 hours.

  The time it takes for sales representatives to follow up on inquiries must be reportable.

  All quotes for new customers must be reviewed and approved by the sales manager for specific criteria.

  You need to configure playbooks to meet the requirements.

  What should you do? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 230:

  HOTSPOT

  A company uses Dynamics 365 Sales to track activities. The sales department plans to use leads.

  You need to determine:

  1.

  Which activities convert to leads.

  2.

  Which field carries over from the activity to the lead.

  Which feature should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference: https://community.learnmsdynamics.com/post/how-to-create-leads-in-microsoft-dynamics-365-5f157032469b481ed3ad3caa