Microsoft Microsoft Certifications MB-210 Questions & Answers

• Question 61:

  A company uses Dynamics 365 Sales Insights predictive modeling.

  The prediction accuracy score no longer meets the company's standards.

  You need to resolve this issue.

  What should you do?

  A. Change the business process flow that it is referencing.

  B. Retrain the model.

  C. Add a new model.

  D. Refresh the data.

  Correct Answer: B

• Question 62:

  A company uses Microsoft SharePoint document management in Dynamics 365 Sales to store contracts.

  The company wants only the contracts team to have access to the documents. The contracts team has a custom security role.

  You need to restrict privileges to secure the documents.

  What should you do?

  A. Update privileges in the Dynamics 365 Sales security role of the contract team.

  B. Create a new group in the SharePoint site.

  C. Create a new security role in Dynamics 365 Sales.

  D. Update the users list in the SharePoint site.

  Correct Answer: B

• Question 63:

  You run a bicycle parts company that uses a proprietary cloud ERP system, Dynamics 365 Sales, and an inventory system. You need to create visualizations that meet the following requirements:

  1.

  Consolidate data from all three systems.

  2.

  Provide users with a deeper understanding of customers spending habits. Which application should you use?

  A. Sales Insights

  B. Project Operations

  C. Customer Service Insights

  D. Audience insights

  Correct Answer: D

  Reference:

  https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/overview

  https://us.hso.com/blog/microsoft-dynamics-365-customer-insights-heres-what-it-is-and-6-reasons-you-should-care/

• Question 64:

  You need to display activities by using the calendar view. What should you do?

  A. Create a custom view

  B. Add the calendar control

  C. Edit filters in the view setting

  D. Add the Kanban control

  Correct Answer: B

  Reference: https://crmtipoftheday.com/1206/view-any-dynamics-365-record-on-a-calendar/

• Question 65:

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You are configuring Dynamics 365 Sales for a US-based company as follows:

  1.

  Utah to California is the West territory

  2.

  Illinois to Colorado is the Central territory.

  3.

  Maine to Indiana is the East territory.

  The company wants the territories set up as follows:

  1.

  Salespersons 1 and 2 sell in the West territory.

  2.

  Salespersons 5 and 6 sell in the Central territory.

  3.

  Salespersons 3 and 4 sell in the East territory.

  4.

  Postal code for each state used as the location.

  You need to set up the territories.

  Solution:

  1.

  Create the West territory and add the manager.

  2.

  Add members and save.

  3.

  Repeat for the Central and East territories.

  Does the solution meet the goal?

  A. Yes

  B. No

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/set-up-sales-territories-organize-business-markets-geographical-area?view=op-9-1 https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-territories

• Question 66:

  A company implements Dynamics 365 Sales. The company has the following requirements:

  1.

  Employees must have quarterly goals. The goals must calculate all deals won by quarter for each goal.

  2.

  Managers must be able to look at the goals and calculations any time.

  The solution must use goal features without customization.

  You need to create the calculation.

  What should you configure?

  A. Rollup query

  B. Goal metric

  C. Rollup entity

  D. Drill-down entity

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales/goals-overview

• Question 67:

  A company is using Dynamics 365 Sales without any customizations.

  A customer orders four products to be delivered to three locations. Two of the locations are in the United States and one is in Canada. You must ensure that the order is tracked properly.

  You need to create the minimum number of orders to deliver to the locations.

  How many orders should you create?

  A. two

  B. three

  C. four

  D. one

  Correct Answer: B

• Question 68:

  A company uses Dynamics 365 Sales to manage sales leads.

  You must create two leads. One lead must target customers between ages 30 to 40 in the oil industry. The other lead must be based on interactions with your website in the last week.

  You need to set up conditions when creating the leads.

  What are two categories of conditions? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Entity

  B. Date range

  C. Behaviour rules

  D. Fixed rules

  Correct Answer: CD

  Reference: https://docs.microsoft.com/en-us/dynamics365/marketing/score-manage-leads

• Question 69:

  You are implementing Dynamics 365 Sales Insights for a company.

  Sales team members must be able to view information about customers that have made purchases before and who will most likely purchase products again.

  You need to set up this functionality.

  What should you configure?

  A. Relationship analytics

  B. Customer Insights

  C. Sales accelerator

  D. Power Automate

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics

• Question 70:

  You are a Dynamics 365 Sales administrator. You configure a forecast template that uses the Forecast category as a starting point for a layout for the sales team.

  The sales manager wants the value of the Lost column to come from the Total Detail Amount instead of the default value because the revenue is always driven by the items.

  You need to make the change.

  What should you do?

  A. Edit the existing forecast, remove the Lost column, and add a new calculated column.

  B. Create a new forecast and update the Amount field in the layout.

  C. Create a new forecast, remove the Lost column, and add a new calculated column.

  D. Edit the existing forecast and update the Amount field in the layout.

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/choose-layout-and-columns-forecast