Microsoft Microsoft Certifications MB-210 Questions & Answers

• Question 71:

  You cancel an order in Dynamics 365 Sales by mistake.

  You need to mark the order status as fulfilled instead of cancelled.

  What should you do?

  A. Change the order status fulfilled.

  B. Activate the order and change the order status to fulfilled.

  C. Recreate the order.

  D. Add the products back in to the original order.

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-orders-sp

• Question 72:

  A company uses Dynamics 365 Sales.

  You need to add an email activity to both a contact and its corresponding account without setting the Regarding field.

  Where should you add the email activity?

  A. Dynamics 365 App for Outlook

  B. Quick Create form

  C. Account record only

  D. Contact record only

  Correct Answer: D

• Question 73:

  You are a Dynamics 365 Sales administrator for a car dealership. You create a custom Service entity.

  Salespeople must be able to see all related appointments in the timeline. A salesperson creates an appointment but is unable to see any Service records available in the Regarding field. Salespeople have permission to view service record.

  You need to ensure that the salesperson is able to connect the appointment to the service.

  What should you do?

  A. Create a connection to the Service record.

  B. Add a timeline to the Service form.

  C. Enable activities on the Service entity.

  D. Assign privileges to Activities.

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/dynamics365/outlook-app/enable-a-custom-entity-to-appear-in-the-regarding-lookup

• Question 74:

  You close a lost opportunity. The company you lost the opportunity to is a competitor with whom you do business. The company is already set up with an account and competitor record in the system.

  You want to track the lost opportunity without having to reopen the opportunity.

  You need to track the company to the opportunity.

  What should you do?

  A. Add the account to the opportunity.

  B. Add the competitor to the opportunity.

  C. Add the opportunity to the competitor.

  D. Add the opportunity to the account.

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-competitor-record-sales

• Question 75:

  A salesperson is viewing a My Activities list as a calendar.

  The salesperson wants to change the status of a phone call by dragging an activity to a new status.

  You need to ensure that the salesperson can switch their view type.

  What should you do?

  A. Select Show As in the ribbon.

  B. Select Create View in the ribbon.

  C. Remove the Calendar control, and then add the Kanban control to the view.

  D. Add the Kanban control to the view.

  Correct Answer: A

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/activity-kanban-view

• Question 76:

  You manage a Dynamics 365 environment. A user named User1 begins work on an opportunity.

  User1 asks a user named User2 to assist with the opportunity while she is on vacation.

  You need to ensure that User2 can access the opportunity and that User1 retains ownership of the opportunity.

  What should you do?

  A. Assign the record to User2.

  B. Grant User2 the stakeholder role.

  C. Add User2 to the Owner team.

  D. Add User2 to an Access team.

  Correct Answer: D

  Note: There are several versions of this questions with two different correct answers. The other possible correct answer is:

  Share the record with User2.

  Other incorrect answers you may see in the exam include the following:

  1.

  Grant User2 the security role

  2.

  Instruct User2 to follow the record

  3.

  Add User2 to the Sales team

• Question 77:

  A sales manager asks you to add a reason named DealLost to mark opportunities closed as lost.

  You need to modify entity fields.

  Which two entity fields should you modify? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Opportunity Line

  B. Opportunity Sales Process

  C. Opportunity

  D. Opportunity Relationship

  E. Opportunity Close

  Correct Answer: CE

  Reference: https://community.dynamics.com/365/sales/f/dynamics-365-for-sales-forum/377163/customize-opportunity-close https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/customize-opportunity-close-experience

• Question 78:

  You are a system customizer in Dynamics 365 Sales.

  You need to set up product families.

  Which option is available?

  A. Create a maximum of 10 child product families.

  B. Set a product bundle as a parent of a product family.

  C. Add the product to only one product family.

  D. Set one product as a parent to another product.

  Correct Answer: C

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/change-product-parent

• Question 79:

  A salesperson sends an active quote to a customer. The customer requests another quote that includes the original details from the opportunity.

  You need to create multiple quotes.

  What should you do?

  A. Close the quote and then create a quote from the opportunity.

  B. Create a revision to the active quote.

  C. Create a new opportunity.

  D. Create a new quote from the original opportunity.

  Correct Answer: D

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales https://ellipsesolutions.com/dynamics-365-sales-managing-customer-quotes/

• Question 80:

  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

  You configure forecasts for a clothing manufacturer.

  A salesperson updates an opportunity and wants to refresh the forecast.

  You need to show the salesperson how to refresh the forecast.

  Proposed solution: Update the Opportunity Forecast Category Mapping process.

  Does the solution meet the goal?

  A. Yes

  B. No

  Correct Answer: B

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/keep-forecast-data-up-to-date