Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 91:

  You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode.

  You need to ensure that you can see the entity.

  What should you do?

  A. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.

  B. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.

  C. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.

  D. Enable the entity for mobile.

  Correct Answer: A

• Question 92:

  Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.

  In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.

  Now, you want to connect the mobile app to the Production environment.

  Which two actions should you take? Each correct answer presents a part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Sign out, and then log in as your new production user.

  B. Stay logged in, and select Reconfigure to delete data and clear cache from your device.

  C. Go to the main menu, then select the Settings icon.

  D. Go to the main menu, then select the Person icon.

  Correct Answer: BD

• Question 93:

  You are working with your customer to define their schedule board.

  Your customer needs you to add or create additional views for their scheduling team.

  Solution: Create a new view in the Bookable Resource Bookings Views. Then, edit or create a new tab on the schedule board, and update the Requirements Panel with the new view.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 94:

  You are working with your customer to define their schedule board.

  Your customer needs you to add or create additional views for their scheduling team.

  Solution: Create a new view in the Resource Requirements Views. Edit the Scheduler Settings, and add the new view.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 95:

  You are working with your customer to define their schedule board.

  Your customer needs you to add or create additional views for their scheduling team.

  Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 96:

  You recently created a new schedule board tab.

  You need to ensure that only a subset of users can view this new tab.

  Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  A. Ensure the schedule board tab is configured to be shared with specific people.

  B. From the schedule board setting, ensure the record is shared with the appropriate users or teams.

  C. From the schedule board setting, email the record link to the appropriate users or teams.

  D. Ensure the users have the proper security role.

  Correct Answer: AB

• Question 97:

  You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders.

  You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements.

  What should you do?

  A. Schedule by using drag and drop on the Schedule Board.

  B. Schedule by building a rule to automatically assign the customer-preferred resource.

  C. Schedule the using Resource Scheduling Optimization.

  D. Schedule by using the Schedule Assistant.

  Correct Answer: D

• Question 98:

  You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board.

  The resource appears available, but informs you they put in a Time Off Request for that period.

  Which two options are potential reasons why the resource appears available, but informs you they are not available? Each answer represents a complete solution.

  A. The schedule board is not syncing with the resource's schedule

  B. Time off request is Inactive

  C. Time off request has not been approved

  D. The time zone for the resource is set incorrectly

  Correct Answer: CD

• Question 99:

  Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.

  To address this issue, you propose the use of predictive work duration (powered by AI) to help provide more realistic durations.

  You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.

  Which three factors can be used? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. SLA

  B. Time-related changes

  C. Incident Type

  D. Customer Agreement

  E. Customer (service account)

  Correct Answer: BCE

• Question 100:

  You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to

  see only resources that are in Washington territory.

  Solution: You highlight the Washington Territory in the Map View of the Filter and Map View section.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B