Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 111:

  You are configuring the schedule board so that dispatchers can:

  1.

  see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontractors.

  2.

  quickly look at the board, and determine who is internal versus external.

  You need to ensure dispatchers can see the resource type.

  In which two places should you add the Resource Type field? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. To Resource Details View

  B. To Resource Tooltips View

  C. To Resource Cell Template

  D. To Retrieve Resources Query

  Correct Answer: CD

• Question 112:

  You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be

  scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5pm in the Greenwich Mean Time Zone (GMT).

  You need to modify the schedule board to resolve this issue.

  What should you do?

  A. Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5pm GMT.

  B. Adjust the working hours of the resources to 7am to 5pm GMT.

  C. Modify the existing schedule board tabs to only include resources working 7am to 5pm GMT.

  D. Create a schedule board tab for the resources working 7am to 5pm GMT and ensure all the resources have been added to that tab.

  Correct Answer: A

• Question 113:

  You are the Dynamics 365 Field Service technician manager for Contoso Ltd.

  Your customers are indicating they are being double invoiced for certain work orders. They are receiving the quarterly invoice, and another invoice after the service is performed.

  You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.

  What should you do to avoid double billing your customers that have agreements?

  A. Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted.

  B. Update the Invoice Journal lines to ensure the lines are $0.00.

  C. Manually update the Invoice lines prior to sending to the customer.

  D. Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.

  Correct Answer: D

• Question 114:

  Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility.

  During the basic training sessions, you need to train the field service team on how work orders are created.

  What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. from a purchase order

  B. from the Dynamics 365 Field Service mobile app

  C. from an asset

  D. from a case record

  E. from an agreement

  Correct Answer: BDE

• Question 115:

  You are implementing Microsoft Dynamics 365 Field Service for your organization.

  You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:

  

  You want technicians' time entries to be generated every time they update the booking status.

  Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Set the Timestamp Frequency setting to Auto-Generate from Booking Timestamps

  B. Set the Time Entry Generation Strategy setting to Per Booking Status Change

  C. Set the Timestamp Frequency setting to Per Booking Status Change

  D. Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps

  Correct Answer: CD

• Question 116:

  Your company is losing money on some of the work orders they have been completing. They want to implement a pricing policy to stop the losses on work orders.

  You have been asked to setup the application, where applicable, to ensure that minimum charges and fees are enforced.

  Which two options are available for enforcing the pricing policy? Each correct answer presents a complete solution.

  A. Minimum flat fee for work order products.

  B. Minimum quantity selling option for work order products.

  C. Minimum charge amount for work order services.

  D. Minimum charge duration for work order services.

  Correct Answer: CD

• Question 117:

  Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off. What should they implement?

  A. Create a special price list and associate it to the Billing Account.

  B. Create a special price list and associate it to the Service Account.

  C. Create a special price list, associate it to an entitlement for the Billing Account.

  D. Create a special price list, associate it to an entitlement for the Service Account.

  Correct Answer: C

• Question 118:

  You are a Dynamics 365 Field Service functional consultant who is setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type. Which three steps are required to create this new incident type?

  A. Add any necessary notes for this incident type.

  B. Add all necessary service tasks and products to the incident type.

  C. Create and save the incident type.

  D. Create/save/publish the all necessary service tasks and products.

  E. Add all necessary services to the incident type.

  Correct Answer: BCD

• Question 119:

  A customer service agent fails to solve a customer's issue over the phone.

  The agent needs to converted the case to a work order in order to schedule a technician visit.

  What is required to successfully convert a case to a work order?

  A. SLA

  B. Incident Type

  C. Work Order Type

  D. Customer Asset

  Correct Answer: B

• Question 120:

  You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application.

  A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open. The technician is headed to a work site and needs directions.

  How can you provide the technician with directions?

  A. Click on Get Driving Directions from the Work Order record.

  B. Click on Get Driving Directions from the Actions menu on the Schedule Board.

  C. Click Geo Code from the Work Order record.

  D. Click Geo Code from the Booking record.

  Correct Answer: B