Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 101:

  You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to

  see only resources that are in Washington territory.

  Solution: You filter the Territories in the Filter section of Filter and Map View.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 102:

  You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to

  see only resources that are in Washington territory.

  Solution: You configure the Scheduler Settings to the scenario.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 103:

  You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

  You have the following requirements:

  create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

  provide a full-day schedule with start times and end times.

  Solution: You create a fulfillment preference with a start time and end time duration of 30 minutes for the whole day, create a requirement group, and book it with the schedule assistant.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 104:

  You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

  You have the following requirements:

  create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

  provide a full-day schedule with start times and end times.

  Solution: You create a fulfillment preference with interval details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 105:

  You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

  You have the following requirements:

  create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

  provide a full-day schedule with start times and end times.

  Solution: You create a fulfillment preference with time group details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 106:

  Your company enabled automatic time entries for all technicians.

  You need to explain to the dispatchers when the time entry actuals will be created in the work order process.

  In which work order status will this occur?

  A. In Progress

  B. Closed-Posted

  C. Completed

  D. On Break

  Correct Answer: C

• Question 107:

  You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

  One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

  Solution: You select Load the Default Filters on the Schedule Board.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 108:

  You are working with your customer to define their booking timestamps and booking journals.

  Your customer needs your help to understand the capabilities.

  Which two explanations are appropriate? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.

  B. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.

  C. Timesheets are required to be set up in order to properly capture booking timestamps.

  D. Timestamp Frequencies are only updated Per Booking Status Change.

  Correct Answer: AB

• Question 109:

  You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

  One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

  Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 110:

  You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

  One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

  Solution: You create a work rule with the Type set to Excluded Resources.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B