Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 81:

  You are managing your organization's assets.

  You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians on site.

  How should you structure the system to manage this request?

  A. Attach a detailed map of the asset's location to the work order.

  B. Create a detailed service account tree.

  C. Create a custom entity to house asset location details.

  D. Attach a functional location to each asset.

  Correct Answer: D

• Question 82:

  Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure IoT Hub to manage its IoT devices.

  The device management team reports an issue where they are unable to register devices since the start of their day.

  You need to troubleshoot this issue.

  What are the two main reasons for this issue? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Dynamics 365 still needs to be connected to Azure.

  B. Azure is offline.

  C. The Service Administrator security role is missing in Azure.

  D. The IoT Administrator security role is missing in Dynamics 365.

  Correct Answer: AB

• Question 83:

  A functional consultant needs to enable Internet of Things (IoT) access.

  Which two actions need to be taken? Each answer presents a complete solution.

  A. Assign access to IoT entities in the Field Service – Dispatcher role.

  B. Assign access to IoT entities in the Field Service – Technician role.

  C. Assign access to IoT entities in the Field Service – Administrator role.

  D. Add dispatchers to the Connected Field Service – Technician role.

  E. Add technicians to the Connected Field Service – Technician role.

  Correct Answer: CD

• Question 84:

  Your customer recently implemented Return Merchandise Authorization (RMA).

  Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts

  user.

  What is your recommendation for the most efficient solution?

  A. Enable RMA Receipts on the Dynamics 365 Field Service mobile app.

  B. Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.

  C. Suggest a Warehouse Management System (WMS) for this customer.

  D. Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.

  Correct Answer: C

• Question 85:

  You are implementing Microsoft Dynamics 365 Field Service.

  Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records,

  however, the quantity On Hand for all are set to 0.

  You need to update the quantity on hand of all the products within the Main Warehouse?

  What should you do?

  A. Navigate to the Product Inventory sub-area. Go to Product Inventory View and manually update the Quantity On Hand value for the products associated with the Main Warehouse.

  B. Import an updated product inventory file with the updated quantity On Hand value for the products associated with the Main Warehouse.

  C. Create an inventory adjustment and inventory adjustment product record for each product that requires an update within the Main Warehouse.

  D. Create an Inventory Transfer from an Adjustment Warehouse for the proper quantity On Hand value.

  Correct Answer: C

• Question 86:

  You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics 365, even though only

  a single workstream is relevant to their work.

  You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.

  What should you do?

  A. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system administrator security role.

  B. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system customizer security role.

  C. Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.

  D. Ensure each model-driven app is saved with all security roles applied, and each user is only given the security role relevant for their workstream.

  Correct Answer: C

• Question 87:

  You are configuring work orders for technicians to complete the onsite service.

  When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.

  Which option should the technician use to enter their time spent?

  A. Work Order Service

  B. Field Service Product Type as Non-Inventory

  C. Field Service Product Type as Inventory

  D. Work Order Resource Booking

  Correct Answer: A

• Question 88:

  You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?

  A. Go to the mobile offline profile, and add the entity.

  B. Create a new role and assign it to the technicians.

  C. Add the entity to the site map of the Field Service mobile model-driven app.

  D. In the mobile offline profile, add a custom data filter to the entity.

  Correct Answer: C

• Question 89:

  You are implementing Microsoft Dynamics 365 Field Service.

  The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset.

  What should you recommend?

  A. Train the field technicians to take detailed notes on the asset on the work order.

  B. Create asset categories and track the changes from each work order.

  C. Use the Asset Property Log history to track the changes.

  D. Use the Asset Category Log history to track the changes.

  Correct Answer: C

• Question 90:

  You are a Dynamics 365 Field Service functional consultant.

  A field resource is given instructions on how to install the mobile app on an iPhone. After installing the app and signing in, a message appears: "You're almost there."

  What should you do?

  A. Verify that the field resource has been assigned the right security role.

  B. Create a Bookable Resource related to the user.

  C. Set up the field resource as a Bookable Resource.

  D. Set up the field resource as a user in the system.

  Correct Answer: A