Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 121:

  You are a consultant implementing Dynamics 365 Field Service for Contoso Manufacturing.

  The Field Service director wants to set preventive maintenance schedules for sub-components that have a different maintenance routine than the top-level or parent asset.

  The goal is to increase asset useful life and provide increased customer satisfaction.

  How should you manage different preventive maintenance schedules for multiple sub-components of a parent or top-level asset?

  A. Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.

  B. Create an Agreement for each Asset Sub-Component to ensure the proper preventive maintenance schedule is set.

  C. Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.

  D. Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.

  Correct Answer: D

• Question 122:

  Work Orders, once completed and reviewed, need to go to Dynamics 365 Finance and Operations for invoicing. All Closed-Posted work orders should be sent to Dynamics 365 Finance and Operations, but the Common Data Service project template keeps failing.

  What must you do to have the integration complete successfully?

  A. Set Default Work Order Completed Status to Closed - Posted

  B. Set Work Order Invoice Creation setting to On Work Order Posted

  C. Set Work Order Invoice Creation setting to Never

  D. Create Work Order Sub-Status of Dynamics 365 Finance and Operations Invoice. Set work order sub-status to Dynamics 365 Finance and Operations Invoice

  Correct Answer: C

• Question 123:

  You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.

  You need to determine the configurations that are available for you to use in the Agreements setup.

  Which three configurations are available? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Auto Generate Work Order

  B. Resources Priority

  C. Auto Generate Booking Dates in 24 hours

  D. Generate Work Order Days in Advance

  E. Booking Recurrence specification

  Correct Answer: ADE

• Question 124:

  You are installing and setting up the Remote Assist model-driven app for your customer.

  You need to advise the customer on the actions available in the model-driven app.

  Which three actions can be taken in the model-driven app? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Invite an external user to join a one-time call.

  B. Create asset records.

  C. Assign Remote Assist licenses.

  D. Enable the Remote Assist Calls Dashboard.

  E. Enable Remote Assist offline storage capacity.

  F. Assign Remote Assist security roles.

  Correct Answer: ABD

• Question 125:

  Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites. The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:

  In Training, rating 1 Familiar, rating 3 Proficient, rating 5 Expert, rating 7

  You need to evaluate this proficient model.

  Which three statements apply to this proficiency model? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. This proficiency model would need to be created.

  B. This proficiency model can be created even though the ratings numbers have gaps.

  C. This proficiency model cannot be created because the ratings numbers have gaps.

  D. This information above is all that is needed to create a proficiency model.

  E. There are multiple proficiency models available “out of the box” and you must choose one of them.

  Correct Answer: ABD

• Question 126:

  You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.

  You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 365. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.

  You need to resolve this issue.

  What should you do before selecting Save and Publish?

  A. 1. Navigate to the app designer.

  2. In the site map designer, ensure the work order area is present.

  B. 1. Navigate to the app designer.

  2. Under the work order, ensure the custom form is set to be visible.

  C. 1. Navigate to the work order form.

  2.

  Select Enable Security Roles

  3.

  Ensure Enabled for Fallback is selected.

  D. 1. Navigate to the work order form.

  2.

  Select Enable Security Roles and Display to only these selected Security Roles

  3.

  Ensure the Field Service Dispatcher role is applied to the form.

  Correct Answer: D

• Question 127:

  Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.

  You need to set up this requirement in Microsoft Dynamics 365 Field Service.

  Which two actions should you perform? Each correct answer presents part of the solution.

  NOTE: Each correct selection is worth one point.

  A. Create a Field Service price list item where the Flat Fee is set to Yes, the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100

  B. Create a Field Service price list item where the Flat Fee is set to No, the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100

  C. Create a new product with Field Service Product Type = Inventory

  D. Create a price list where the Flat Fee is set to No

  E. Create a new product with Field Service Product Type = Service

  Correct Answer: AE

• Question 128:

  As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.

  You need to advise on the ways time entries can be created in Field Service.

  What are three possible ways? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Automatically tor bookings related to Custom Entities

  B. Manually for Custom Business Processes

  C. Automatically for Work Order bookings

  D. Automatically for bookings related to Cases

  E. Automatically for Time-off requests

  Correct Answer: BCE

• Question 129:

  Your customer asks you to create a dashboard.

  The application must meet the following requirements:

  Capture work orders, asset information, and customer information.

  Allow actions to be taken directly from the dashboard.

  Allow data filtration.

  You need to determine the type of dashboard you should create in the app designer.

  Which type of dashboard should you create?

  A. Power BI

  B. Classic

  C. Single-stream interactive

  D. Multi-stream interactive

  Correct Answer: D

• Question 130:

  A functional consultant needs to configure all new products for use on Work Orders in Field Service.

  What are the three categories for products in Field Service? Each correct answer presents part of the solution.

  A. Inventory

  B. Miscellaneous

  C. Equipment

  D. Service

  E. Non Inventory

  Correct Answer: ADE