Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 131:

  Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a

  specific territory. It will also allow scheduling of resources based on location.

  You have been tasked with setting up the territories to allow for scheduling work and filtering by technicians.

  Which two pieces of information must you provide when setting up Territories so work can be scheduled to the appropriate technicians? Each correct answer presents part of the solution.

  A. Users assigned to one or more territory

  B. Territory Name

  C. Territory Manager

  D. Bookable Resources assigned to one or more territory

  Correct Answer: BC

• Question 132:

  You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a

  separate component that compacts the recyclable materials to make them easier to transport.

  These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.

  You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

  A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.

  B. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

  C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.

  D. Configure the customer asset records hierarchically, and maintain service history at the service account level.

  Correct Answer: A

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets

• Question 133:

  You are a Dynamics 365 for Field Service system administrator.

  You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

  Solution: You implement the following configuration changes:

  1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

  2) Assign an Hourly Markup percentage to each Resource Pay Type. 3) Assign Resource Pay Types to the applicable Pay Type. 4) Create the Holiday Schedule.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 134:

  You are a Dynamics 365 for Field Service system administrator.

  You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

  Solution: You implement the following configuration changes:

  1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

  2) Assign an Hourly Markup percentage to each Resource Pay Type.

  3) Assign Resource Pay Types to the applicable Pay Type.

  4) Create Business Closures.

  5) Create Bookable Resources with Hourly Rates.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 135:

  You are a Dynamics 365 for Field Service system administrator.

  You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

  Solution: You implement the following configuration changes:

  1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

  2) Assign an Hourly Markup percentage to each Resource Pay Type.

  3) Assign Resource Pay Types to the applicable Pay Type.

  4) Create Business Closures.

  5) Create Bookable Resources with Hourly Rates and Work Hours.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 136:

  You are a Dynamics 365 for Field Service system administrator.

  You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.

  Solution: You implement the following configuration changes.

  1) Create Agreement 2) Define Agreement Products 3) Set Booking Recurrence 4) Create Invoice Setup 5) Define Invoice Recurrence

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 137:

  You are a Dynamics 365 for Field Service system administrator.

  You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.

  Solution: You implement the following configuration changes.

  1) Create Agreement

  2) Define Booking Setup

  3) Create Invoice Setup 4) Set Auto Generate Invoice = Yes 5) Populate Generate Agreement Invoices X Days in Advance

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 138:

  You are a Dynamics 365 for Field Service system administrator.

  You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.

  Solution: You implement the following configuration changes.

  1) Create Agreement 2) Define Booking Setup 3) Set Booking Recurrence 4) Create Invoice Setup 5) Define Invoice Recurrence

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 139:

  You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.

  You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.

  You need to find the issue and resolve it.

  Which action should you choose?

  A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.

  B. Create the IoT Connected Device connection role to link devices to customer assets.

  C. Register the device in Dynamics 365 Connected Field Service.

  D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

  Correct Answer: D

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts

• Question 140:

  You are a Dynamics 365 for Field Service Administrator.

  You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT

  Central.

  You need to resolve the issue.

  Which Action should you take to resolve the issue?

  A. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.

  B. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.

  C. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.

  D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

  Correct Answer: A

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-work-orders