Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 141:

  You are a Dynamics 365 for Field Service consultant.

  One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.

  You need to provide a recommendation of which solution your customer should use to achieve their request.

  What should you recommend?

  A. Azure IoT Hub

  B. Connected Field Service

  C. Dynamics 365 for Field Service

  D. Crew Scheduling

  Correct Answer: B

• Question 142:

  Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered

  by the new service company.

  You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.

  Which action must you perform?

  A. Edit the existing system status field values.

  B. Create the necessary sub-status values.

  C. Create the necessary system status values.

  D. Create the necessary service task values.

  Correct Answer: B

  https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-booking-statuses

  Booking statuses allow you to create multiple sub-statuses mapped to each of your booking statuses in order to more precisely define your company's unique business processes.

• Question 143:

  As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.

  Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.

  You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box

  capabilities.

  Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

  A. Resources

  B. Work Order Types

  C. Booking Rules

  D. Incident Type

  Correct Answer: D

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types

• Question 144:

  Your company is expanding nationally.

  You need to configure tax codes for a new territory, so the company can start to operate in the new territory.

  You realize that you can identify which field service record types the tax code will be applied to.

  Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

  A. Agreements

  B. Services

  C. Purchase Orders

  D. Products

  E. Work Orders

  Correct Answer: ABD

• Question 145:

  You are entering products and services into Dynamics 365 CE Field Services.

  You need to ensure that your field technicians can use the products when completing work orders.

  Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

  A. Product

  B. Non Inventory

  C. Inventory

  D. Service

  Correct Answer: BC

• Question 146:

  The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.

  Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

  A. Field Service-Dispatcher

  B. Field Service-App Access and Field Service -Resource

  C. Field Service-Mobile User

  D. Field Service-User

  Correct Answer: AB

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts-security-roles#field-service-roles

• Question 147:

  You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.

  You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.

  Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

  A. Incident Type contains appropriate Service Tasks, Products, and Services.

  B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".

  C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".

  D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

  Correct Answer: BD

• Question 148:

  You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.

  You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where

  the client is located.

  As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.

  What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

  A. Add a regional price list to the agreement that includes the price for products and services used.

  B. Add a regional price list to the work order product that includes the price for products and services used.

  C. Add a territory relationship to the work order that includes the price for products and services used.

  D. Add a regional price list to the work order type that includes the price for products and services used.

  E. Add a territory relationship to the agreement that includes the price for products and services used.

  Correct Answer: ABD

  https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-entitlements

• Question 149:

  You are a Dynamics 365 for Field Service administrator for a construction company.

  You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.

  How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

  A. Use Facility Scheduling

  B. Use Multi-Resource Scheduling

  C. Use Resource Crew Scheduling

  D. Use Universal Resource Scheduling

  Correct Answer: C

• Question 150:

  You are implementing Dynamics 365 for Field Service.

  Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work

  order.

  You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.

  What should you suggest?

  A. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.

  B. Update the Load Default Filters on the Schedule Assistant.

  C. Update the Starting Location to Organization Unit within Schedule Board Settings.

  D. Update the filter on the Scheduler core tool tips view.

  Correct Answer: D