Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 51:

  Your organization wants to use Connected Field Service for existing customer assets.

  You install Connected Field Service and set up Azure IoT Central, but no alerts are being received in Dynamics 365 for the devices.

  You need to find the issue and resolve it.

  Which action should you choose?

  A. Create the IoT Connected Device connection role to link devices to customer assets.

  B. Register the device in Dynamics 365 Connected Field Service.

  C. Configure the Create CFS alerts from IoT Central workflow within Dynamics 365.

  D. Check that the Create CFS alerts from IoT Central within Microsoft Flow Automate is set up properly.

  Correct Answer: D

• Question 52:

  DRAG DROP

  You are a field service administrator for your company.

  You review the Field Service administrator guide to understand how the status fields can support your company's business processes.

  Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than

  once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 53:

  DRAG DROP

  You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.

  The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.

  You need to update bookable resource records based on the provided scenarios.

  Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar

  between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/learn/modules/configure-bookable-resources-urs-dynamics-field-service/3-define-bookable-resources

• Question 54:

  DRAG DROP

  To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.

  The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.

  Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 55:

  DRAG DROP

  Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.

  You need to ensure that you only use the appropriate Resource types.

  Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes

  or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources

• Question 56:

  DRAG DROP

  You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.

  You need to create and configure Incident Types based on the provided scenarios.

  Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split

  bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 57:

  DRAG DROP

  You are a Dynamics 365 for Field Service Administrator.

  You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.

  Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types

• Question 58:

  DRAG DROP

  You are a Dynamics 365 for Field Service Dispatcher.

  You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.

  Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups

• Question 59:

  DRAG DROP

  You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the

  different resources that are required to complete the installation of the digital billboard.

  The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.

  You need to configure multi-resource scheduling.

  Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups

• Question 60:

  DRAG DROP

  You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.

  The team needs a schedule board view where they only see work orders with a priority of Critical.

  Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer: