Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 61:

  DRAG DROP

  You have the Universal Resource Scheduling (URS) security role.

  Your organization creates a custom entity. The records for the entity need to be scheduled to resources.

  You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.

  Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/schedule-anything-with-universal-resource-scheduling

• Question 62:

  DRAG DROP

  You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.

  Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many

  site visits may require more than one technician to be sent for the repair.

  Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not

  at all. You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 63:

  DRAG DROP

  A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.

  You need to provide a scheduling matrix to the new team member.

  Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between

  panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 64:

  DRAG DROP

  You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.

  You need to complete the remaining steps to prepare your work order data for optimization.

  Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

• Question 65:

  DRAG DROP

  You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch

  team is manually assigning the work order to a territory in order to book the correct resources.

  You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.

  Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area

  and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 66:

  DRAG DROP

  Your company is preparing to deploy the Dynamics Field Service with Mobile Application.

  Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.

  As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company's needs.

  What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 67:

  DRAG DROP

  Your organization wants to use the Field Service Mobile App for technicians in the field.

  You need to install the solution, so it can be configured for mobile technicians.

  What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the

  correct order.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-field-service#download-the-field-service-mobile-app-on-a-phone-or-tablet

• Question 68:

  DRAG DROP

  You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.

  After creating a purchase order, what are the five steps, in sequence, for completing the order and receiving the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct

  order.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-purchase-order

• Question 69:

  DRAG DROP

  Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.

  Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-purchase-order

• Question 70:

  DRAG DROP

  Your company uses Dynamics 365 for Field Service.

  The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.

  In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer: