Microsoft Microsoft Certifications MB-240 Questions & Answers

• Question 71:

  DRAG DROP

  Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.

  The clerk needs to understand the different tracking options for returning to the vendor.

  Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may

  need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return

• Question 72:

  DRAG DROP

  There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.

  Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an.

  You may need to drag the split bar between panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return

• Question 73:

  DRAG DROP

  You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.

  Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.

  You need to review the scenarios and provide the answers.

  What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between

  panes or scroll to view the content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 74:

  You are setting up a new agreement for one of your customers in Dynamics 365 Field Service, so that your dispatchers and technicians are informed, and scheduled to work on the appropriate equipment.

  Based on the contract details, you create the agreement and enter the work order and booking settings information. The work order is scheduled, but the technician is unable to see any details about which asset is included, nor any of the

  parts and services that are also included.

  You need to ensure the technician can view the missing details.

  What should you do?

  A. Create an Agreement Service and Service Task record, and add the appropriate details.

  B. Create an Agreement Incident Record and associated Service Task record, and add the appropriate details.

  C. Add the Customer Asset to the Work Order Settings details, and add the appropriate details.

  D. Add the Customer Asset to the agreement record, and add the appropriate details.

  Correct Answer: B

• Question 75:

  You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.

  Your customer is interested in seeing an example of how IoT works with Field Service.

  Without an actual device, what is the best tool to use to provide the best experience for your customer?

  A. Simulator

  B. Logic Apps

  C. IoT Hub

  D. Stream analytics

  Correct Answer: A

• Question 76:

  You are implementing Connected Field Service.

  You need to provide the list of IoT components that can be used within Connected Field Service.

  Which three IoT components are applicable? Each correct answer presents a complete solution.

  A. Azure Cosmos Database

  B. Cognitive Services

  C. Stream Analytics

  D. Azure Blob Storage

  E. App Services

  F. Azure SQL Database

  Correct Answer: CDF

• Question 77:

  You are setting up assets for a customer.

  The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

  Solution: You create Asset Properties to describe each component for viewing in a hierarchy.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 78:

  You are setting up assets for a customer.

  The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

  Solution: You define the Top-Level Asset with as many parent-child sub-assets as necessary, rolling up for viewing in a hierarchy.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: B

• Question 79:

  You are setting up assets for a customer.

  The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

  Solution: You create each serialized component as a sub-asset to its parent asset.

  Does this meet the goal?

  A. Yes

  B. No

  Correct Answer: A

• Question 80:

  Your organization is planning to use Microsoft Azure IoT Hub to manage the IoT devices which monitor the temperature of the cold storage.

  You need to install the Microsoft Dynamics 365 Connected Field Service solution with Azure IoT Hub.

  Which Azure security role is a prerequisite to the installation?

  A. Account Administrator

  B. Cloud Device Administrator

  C. Application Administrator

  D. Dynamics 365 Administrator

  Correct Answer: A