Salesforce Salesforce Certifications ORDER-MANAGEMENT-ADMINISTRATOR Questions & Answers

• Question 21:

  An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?

  A. Create a Process Builder

  B. Create a Flow

  C. Create an Apex Trigger

  D. Create a Workflow Rule

  Correct Answer: A

  The best practice to create this functionality is to use a Process Builder. A Process Builder is a declarative tool that allows administrators to automate business processes based on certain criteria and actions. The administrator can create a Process Builder that triggers when a Fulfillment Order is created, and then executes an Outbound Message action that sends the information to the external accounting system. https://help.salesforce.com/s/articleView? id=sf.process_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.process_action_outbound_message.htmandty pe=5

• Question 22:

  An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?

  A. Stock Keeping Unit values must be updated

  B. The payment data must be updated

  C. The stock levels in the org are depleted from the first order

  D. The Order Reference Number must be updated

  Correct Answer: BD

  Two likely causes that could make the second submission of the same JSON payload fail are:

  The payment data must be updated. The payment data in the JSON payload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate

  payment error or an invalid authorization error. The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the

  same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.

  https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.order_management_payment_api.htmandtype =5

• Question 23:

  What three steps are required when deploying changes via change sets?

  A. Deploy the change set in the target org

  B. Approve the change set in the sandbox org

  C. Upload the change set to the target org

  D. Add the change set to the release schedule in the target org

  E. Create the change set in the sandbox org

  Correct Answer: ACE

  Three steps that are required when deploying changes via change sets are:

  Create the change set in the sandbox org. This is the first step where the administrator selects the metadata components that they want to deploy and adds them to a change set in the source org, which is usually a sandbox org. Upload the

  change set to the target org. This is the second step where the administrator sends the change set from the source org to the destination org, which is usually a production org or another sandbox org. The administrator needs to have a

  deployment connection with the target org and permission to upload change sets.

  Deploy the change set in the target org. This is the final step where the administrator validates and deploys the change set in the destination org. The administrator needs to have permission to deploy change sets and resolve any deployment

  errors or warnings.

  https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.changesets_deploy.htmandtype=5

• Question 24:

  An administrator is configuring delivery methods. What two types of records need to be created?

  A. Order Delivery Method

  B. Order Delivery Summary

  C. Product Summary

  D. Delivery Method

  E. Product

  Correct Answer: AD

  The Order Delivery Method and Delivery Method objects are used to configure delivery methods for orders. A delivery method is a way of delivering an order to a customer, such as standard shipping, express shipping, or in-store pickup. A Delivery Method record defines the name, description, type, and cost of a delivery method. An Order Delivery Method record associates an order with a delivery method and stores additional information such as the delivery address, tracking number, and status. References: Order Management Objects, [Delivery Methods]

• Question 25:

  Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?

  A. Person Accounts once enabled cannot be rolled back and makes changes to the data model

  B. Person Accounts once enabled can be rolled back

  C. Person Accounts are appropriate for B2B transactions while Account-Contact model is appropriate for B2C transactions

  D. Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions

  Correct Answer: D

  The correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions. A Person Account is a type of account that represents an individual consumer, rather than a business or organization. A Person Account combines the features and fields of both the Account and Contact objects, and it does not require a Contact record to be associated with it. A Person Account is suitable for B2C transactions, where the customers are individual consumers who purchase products or services for personal use. An Account-Contact model is a type of data model that represents a business or organization as an account, and its employees or affiliates as contacts. An account can have many contacts associated with it, but a contact can only belong to one account. An Account-Contact model is suitable for B2B transactions, where the customers are businesses or organizations that purchase products or services for professional use.

  https://help.salesforce.com/s/articleView?id=sf.accounts_person.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.accounts_contacts.htmandtype=5

• Question 26:

  What ate two reasons an admin should choose an Event over a Trigger when it comes to building out a solution?

  A. Event order is not guaranteed within a topic

  B. Events are asynchronous

  C. Events cannot be subscribed lo in a batch for bulk operations

  D. Events do not participate in a transaction scope

  Correct Answer: BD

  Two reasons an admin should choose an Event over a Trigger when it comes to building out a solution are: Events are asynchronous. This means that events are processed in the background, without blocking the main execution thread. This can improve the performance and user experience of the solution, as well as avoid governor limits and timeouts. Events do not participate in a transaction scope. This means that events are independent of the transaction that publishes them, and they do not affect the rollback or commit behavior of the transaction. This can avoid unwanted side effects and errors in the solution, as well as decouple the logic from the data. https://developer.salesforce.com/docs/atlas.en- us.platform_events.meta/platform_events/platform_events_intro.htm https://developer.salesforce.com/docs/atlas.enus.platform_events.meta/platform_events/platform_events_considerations.htm

• Question 27:

  At minimum, a custom attribute must be created on which objects for the values to automap in Order Management from B2C Commerce Cloud at the Order item level?

  A. Order and Order Summary

  B. Order Item and Order Item Summary

  C. Order, Order Summary, Order Item and Order Item Summary

  D. Order, Order Summary, Change Order and Fulfillment Order

  Correct Answer: B

  At minimum, a custom attribute must be created on the Order Item and Order Item Summary objects for the values to automap in Order Management from B2C Commerce Cloud at the order item level. A custom attribute is a field that stores additional information about an object that is not captured by the standard fields. A custom attribute can be created on any object in Order Management, but it must have the same API name and data type as the corresponding attribute in B2C Commerce Cloud. For example, if an order item has a custom attribute called Color in B2C Commerce Cloud, then an Order Item and an Order Item Summary must also have a custom attribute called Color in Order Management for the value to automap. References: Order Management Objects, [Custom Attributes]

• Question 28:

  A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.

  What should the administrator recommend?

  A. Add a suffix to the Stock Keeping Unit of the Product which represents Kit status

  B. Track the individual kit items using custom attributes

  C. Add a custom attribute to the order header only

  D. Pass the data as is. Order Management will handle the kit.

  Correct Answer: B

  The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.d ochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html

• Question 29:

  A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment. What object is created and linked to the Order Summary?

  A. Suspend Order

  B. Change Order

  C. Return Order

  D. Cancel Order

  Correct Answer: D

  The object that is created and linked to the Order Summary when a customer cancels an order prior to fulfillment is Cancel Order. A Cancel Order is a record that represents a cancellation request for an order or part of an order. A Cancel Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the cancellation reason, status, date, etc. https://help.salesforce.com/s/articleView?id=sf.order_management_cancel_order.htmandtype =5

• Question 30:

  Users are reporting slow load times for Lightning Record Pages. How can an administrator analyze the performance?

  A. Use the Analyze function in the Lightning Record Page editor

  B. Run a performance analysis using the Developer Console

  C. Use the Page Layout Analysis tool in Setup

  D. Use Chrome DevTools

  Correct Answer: A

  The Analyze function in the Lightning Record Page editor helps an administrator analyze the performance of a Lightning Record Page. It provides recommendations on how to improve the page load time, such as removing unused components, reducing the number of fields, or using conditional visibility rules.