Salesforce Salesforce Certifications ORDER-MANAGEMENT-ADMINISTRATOR Questions & Answers

• Question 31:

  An administrator has created a new currency field on the Fulfillment Order object and wants to roll up the total to the Order Summary object. When creating a rollup field on the Order Summary object, Fulfillment Order does not appear as an option. Why is this?

  A. Rollup Fields cannot sum Currency Fields

  B. The Rollup Summary field must be created on the Fulfillment Order object with the Order Summary object as the parent

  C. The Order Summary field on the Fulfillment Order object is a Lookup

  D. The Order Summary object has reached the limit of Rollup Summary fields

  Correct Answer: C

  The reason why Fulfillment Order does not appear as an option when creating a rollup field on the Order Summary object is that the Order Summary field on the Fulfillment Order object is a Lookup. A Lookup field is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. To create a rollup summary field, the relationship between the objects must be master-detail, which means that the child record cannot exist without its parent record. https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htmandt ype=5

• Question 32:

  A developer needs to create a scheduled job in an external system to move Order data into a Salesforce org every 24 hours. In which two ways can this off-platform job be established without additional third-party tools?

  A. Install a minimal set of dev tools on a machine such as the Command Line Interface (CLI) and create appropriate scripts to import files containing the data

  B. Set up an SFTP server as a waystation. drop the files there using the off-platform job and schedule a job in-platform to process the file

  C. Create a job in the org (on-platform) to drop a file of existing data. Use the off-platform machine to generate a file and identify the details between the two. Push the changes to the org's "Import" directory

  D. Authorize a machine against the Salesforce org's APIs with appropriate security measures and create a script to call the APIs

  Correct Answer: AD

  Two ways that this off-platform job can be established without additional third-party tools are:

  Install a minimal set of dev tools on a machine such as the Command Line Interface (CLI) and create appropriate scripts to import files containing the data. The CLI is a tool that allows developers to interact with Salesforce from the command

  line. The developer can use the CLI to create scripts that use commands such as force:data:bulk:upsert or force:data:tree:import to import data from CSV or JSON files into Salesforce.

  Authorize a machine against the Salesforce org's APIs with appropriate security measures and create a script to call the APIs. The APIs are interfaces that allow developers to access data and functionality in Salesforce from external systems.

  The developer can use the APIs, such as REST API or Bulk API, to create a script that authenticates with Salesforce using OAuth 2.0 or JWT, and then performs operations such as insert, update, or delete on Order data. https://

  developer.salesforce.com/docs/atlas.en- us.sfdx_cli_reference.meta/sfdx_cli_reference/cli_reference_force_data.htm https://developer.salesforce.com/docs/atlas.enus.api_rest.meta/api_rest/intro_what_is_rest_api.htm https://developer.salesforce.com/docs/atlas.enus.api_asynch.meta/api_asynch/asynch_api_intro.htm

• Question 33:

  A user is encountering an error when attempting to save an Account record. What can an administrator use to research the issue?

  A. The Problems tab within the developer console

  B. The Chrome Dev Tools Console

  C. Lightning Logs within Setup

  D. A user trace flag and debug log on the affected user

  Correct Answer: D

  The best way for an administrator to research the issue when a user is encountering an error when attempting to save an Account record is to use a user trace flag and debug log on the affected user. A user trace flag enables debug logging for a specific user, and a debug log captures database operations, system processes, and errors that occur when executing a transaction or running unit tests. The administrator can use these tools to identify the root cause of the error and fix it accordingly. https://help.salesforce.com/s/articleView?id=sf.code_add_users_debug_log.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.code_viewing_debug_logs.htmandtype=5

• Question 34:

  What are two ways an administrator can query Order Summaries using APIs in Workbench?

  A. Apex API

  B. Connect API

  C. Platform API

  D. Composite API

  E. Invocable API

  Correct Answer: CD

  Two ways that an administrator can query Order Summaries using APIs in Workbench are:

  Platform API. The Platform API is a set of REST and SOAP APIs that allow developers to access data and functionality in Salesforce from external systems. The Platform API includes various resources and operations for querying, creating,

  updating, or deleting records in Salesforce, such as Order Summaries. The administrator can use the Platform API in Workbench by selecting the REST Explorer or SOAP Explorer tabs, and entering the appropriate request URL and

  parameters.

  Composite API. The Composite API is a type of REST API that allows developers to execute multiple subrequests in a single HTTP request. The Composite API includes various resources and operations for batching, tree, sObject

  collections, or transactions in Salesforce, such as Order Summaries. The administrator can use the Composite API in Workbench by selecting the REST Explorer tab, and entering the appropriate request URL and JSON body. https://

  developer.salesforce.com/docs/atlas.en- us.api_rest.meta/api_rest/intro_what_is_rest_api.htm https://developer.salesforce.com/docs/atlas.enus.api_rest.meta/api_rest/resources_composite.htm

• Question 35:

  What two tools can an administrator use to debug an issue with an Apex trigger?

  A. Apex Logs in Setup

  B. Error Logs in the Developer Console

  C. Log Inspector in the Developer Console

  D. Debug Logs in Setup

  Correct Answer: CD

  The administrator can use two tools to debug an issue with an Apex trigger:

  Log Inspector in the Developer Console and Debug Logs in Setup. The Log Inspector is a tool that displays a graphical representation of a debug log, which is a record of database operations, system processes, and errors that occur when

  executing a transaction or running unit tests. The Log Inspector helps you analyze and troubleshoot your code by highlighting errors, checkpoints, and execution times. The Debug Logs page in Setup lets you monitor and retain debug logs for

  users, Apex classes, Apex triggers, and Lightning components. You can view, download, or delete debug logs from this page.

• Question 36:

  What can an administrator use to control what inventory is exposed on specific selling channels?

  A. Product Eligibility Flag

  B. Selling Channel Flag

  C. Product Filter Status

  D. Selling Channel Status

  Correct Answer: A

  The Product Eligibility Flag is a custom field on the Product object that indicates whether a product is eligible for a specific selling channel. An administrator can use this field to control what inventory is exposed on different channels, such as web, mobile, or store. For example, if a product has the Product Eligibility Flag set to Web Only, it will not be available for other channels. References: Order Management Objects, [Product Eligibility Flag]

• Question 37:

  Which object is used to create an invoice?

  A. Fulfillment Order

  B. Order Summary

  C. Shipment

  D. Order

  Correct Answer: B

  The Order Summary object is used to create an invoice. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. To create an invoice, an administrator can use the Create Invoice Apex action in a flow. The Create Invoice Apex action requires the Order Summary ID as an input parameter and creates an Invoice record associated with the Order Summary record. References: Order Management Objects, [Create Invoice Apex Action]

• Question 38:

  What are two items that an administrator should consider when building out a flow for one location vs multiple locations?

  A. Having multiple locations mandates writing custom Apex code

  B. A default warehouse location should be set first in flows handling multiple locations

  C. Multiple locations will introduce nested loops which can make the canvas substantially larger

  D. Multiple locations can lead to limit exceptions

  Correct Answer: CD

  When building a flow for multiple locations, an administrator should consider the following challenges:

  Multiple locations will introduce nested loops which can make the canvas substantially larger. For example, a flow that handles multiple fulfillment orders per order and multiple fulfillment order lines per fulfillment order will need to loop through

  both levels of records. This can make the flow more complex and harder to maintain.

  Multiple locations can lead to limit exceptions. For example, a flow that queries or updates a large number of records across multiple locations may hit the SOQL query limit or the DML statement limit. To avoid this, an administrator should use

  bulkified actions and optimize the flow performance. References: Order Fulfillment Flows, [Flow Performance Best Practices]

• Question 39:

  A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.

  What should the customer service representative do?

  A. The customer service representative has to wait until the Order Summary is created

  B. Import the Order from the associated Account page

  C. Manually create the Order Summary record

  D. Use the Create Order Summary action on the Order records actions menu

  Correct Answer: A

  The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htmandt ype=5

• Question 40:

  Which object record Is created when customer returns a product after fulfillment?

  A. Return Order

  B. Order Summary Adjustment

  C. Fulfillment Order

  D. Payment Order Summary

  Correct Answer: A

  The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htmandtype =5