Salesforce Salesforce Certifications ORDER-MANAGEMENT-ADMINISTRATOR Questions & Answers

• Question 41:

  Which two statements about the Order Summary object are accurate?

  A. It can be deleted using the Delete button

  B. it does not exist without the original Order object

  C. It is read-only for financial order data

  D. It has a single shipping address to which all Order Items will be shipped

  Correct Answer: BC

  Two statements about the Order Summary object that are accurate are:

  It does not exist without the original Order object. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary has

  a master-detail relationship to the Order object, which means that it cannot exist without its parent Order record.

  It is read-only for financial order data. An Order Summary contains financial order data, such as total amount, tax amount, discount amount, etc., that are populated from the external system when the order is created. These fields are read-

  only and cannot be edited in Order Management.

  https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htmandt ype=5

• Question 42:

  Which two APIs can an admin suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management?

  A. Connect APIs

  B. Bulk APIs

  C. REST APIs

  D. Streaming APIs

  Correct Answer: AC

  Two APIs that an admin can suggest so that customers can initiate order cancellations and returns from the B2C Commerce storefront and have their action carry out the cancel and return operations in Order Management are:

  Connect APIs. These are RESTful APIs that expose resources in Order Management, such as orders, payments, shipments, etc. They allow customers to perform CRUD (create, read, update, delete) operations on these resources from

  external systems, such as B2C Commerce.

  REST APIs. These are HTTP-based APIs that enable developers to access data in Order Management using standard HTTP methods, such as GET, POST, PUT, PATCH, and DELETE. They allow customers to interact with Order

  Management resources using JSON or XML formats.

  https://help.salesforce.com/s/articleView?id=sf.order_management_connect_api.htmandtype =5

  https://help.salesforce.com/s/articleView?id=sf.order_management_rest_api.htmandtype=5

• Question 43:

  Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?

  A. Fulfillment Order

  B. rma order

  C. Replacement Order

  D. Return Order

  E. Change Order

  Correct Answer: ADE

  Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:

  Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains

  information such as the fulfillment location, delivery method, status, etc. Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order

  Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.

  Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type,

  status, date, etc.

  https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htmandt ype=5

  https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htmandtype =5

  https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htmandtyp e=5

• Question 44:

  Which set of conditions is required for an Order Summary object to be created?

  A. An Order is created, its status is set to Draft, Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.

  B. An Order is created, the Create Order Summary Process is installed and the Create Order Summary Process is active

  C. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.

  D. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and the Create OrderSummary Process is installed.

  Correct Answer: B

  The Order Summary object is a custom object that stores information about an order, such as the total amount, the number of items, and the fulfillment status. The Order Summary object is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. The process and the flow are part of the Order Management package and must be installed and activated for the order summary object to be created. References: Order Management Lifecycle, Order Management Objects, Configure Order Management Flows

• Question 45:

  Where should a service agent go first to view process exceptions related to a specific Order?

  A. Order Record - Process Exception Details Tab

  B. Change order Record - Related Tab

  C. Order Record - Details Tab

  D. Order Summary Record - Related Tab

  Correct Answer: A

  The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htmandtype=5

• Question 46:

  When a new Payment Summary is created, an email should be sent to the owner of the associated account and an approval after review should be required. What three steps should the administrator do to implement this functionality?

  A. Create an email alert action

  B. Create a trigger flow when the payment summary is created with an email flow node

  C. Create an approval process on the Payment Summary object

  D. Create a flow to send an email to the owner of the associated account when a payment summary is created

  E. Create an email template

  Correct Answer: ACE

  Three steps that the administrator should do to implement this functionality are:

  Create an email template. An email template is a reusable message that contains merge fields that are populated with data from records when the email is sent. The administrator can create an email template for the Payment Summary object

  that includes information such as the payment amount, date, status, etc. Create an email alert action. An email alert action is a type of action that sends an email to one or more recipients when a flow executes. The administrator can create

  an email alert action that uses the email template created in the previous step and sends it to the owner of the associated account when a new Payment Summary is created.

  Create an approval process on the Payment Summary object. An approval process is a way to automate the approval of records based on certain criteria and actions. The administrator can create an approval process on the Payment

  Summary object that requires an approval after review from a designated approver.

  https://help.salesforce.com/s/articleView?id=sf.email_templates_create.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_action_email.htmandtype= https://help.salesforce.com/s/articleView?

  id=sf.approvals_creating_approval_processes.ht mandtype=5

• Question 47:

  An administrator is encountering errors when reusing a composite API call to load test orders via the Workbench. What are three possible causes of this issue?

  A. The administrator has duplicate Product SKUs in the JSON query

  B. The number of subrequests in the JSON query exceeds the 20 subrequest limit

  C. The Administrator has logged into the wrong environment in Workbench

  D. The administrator is creating multiple objects in a single JSON query

  E. Record IDs used within the request are incorrect

  Correct Answer: ABE

  Three possible causes of this issue are: The administrator has duplicate Product SKUs in the JSON query. A Product SKU is a unique identifier for a product that is used to track inventory and sales. A Product SKU must be unique within an org, and it cannot be duplicated in a composite API call. If the administrator has duplicate Product SKUs in the JSON query, it will cause an error when loading test orders via the Workbench. The number of subrequests in the JSON query exceeds the 20 subrequest limit. A subrequest is a single HTTP request that is part of a composite API call. A composite API call can contain up to 20 subrequests in a single JSON body. If the administrator has more than 20 subrequests in the JSON query, it will cause an error when loading test orders via the Workbench. Record IDs used within the request are incorrect. A record ID is a unique identifier for a record that is used to reference and manipulate data in Salesforce. A record ID must be valid and exist in the org, and it must match the data type and format of the corresponding field. If the administrator has incorrect record IDs in the JSON query, such as using 15-character IDs instead of 18-character IDs, or using IDs from a different org, it will cause an error when loading test orders via the Workbench.

  https://developer.salesforce.com/docs/atlas.en- us.api_rest.meta/api_rest/resources_composite_composite.htm https://developer.salesforce.com/docs/atlas.enus.api_rest.meta/api_rest/dome_composite_sobject_tree_flat.htm

• Question 48:

  Which option is available for an admin to use as middleware to import data to. or export data from Order Management?

  A. Use Workbench to access the database

  B. Use the Developer console

  C. Find an application on AppExchange

  D. Write Apex classes to query the database and write to a file

  E. Use Data Loader

  Correct Answer: E

  Use Data Loader. Data Loader is a client application that allows administrators to bulk import or export data from Salesforce using CSV files. The administrator can use Data Loader to import data into Order Management objects, such as Order Summary, Order Item Summary, Fulfillment Order, etc., or export data from these objects for backup or analysis purposes.

  https://appexchange.salesforce.com/ https://help.salesforce.com/s/articleView?id=sf.data_loader.htmandtype=5

• Question 49:

  A company has multiple fulfillment centers that they want to utilize when orders are fulfilled. The administrator is tasked with minimizing the distance from fulfillment center to delivery location. How can this be accomplished?

  A. Create a Workflow Rule on the Fulfillment Order object that utilizes the Order Management workflow field update actions

  B. Add the "Order Routing Rank By Closest Distance" action to the fulfillment flow

  C. Modify the Fulfillment Location Search process to search by closes! distance instead of least number of splits

  D. Ask a developer to create an Apex Action that can determine the closest fulfillment location

  Correct Answer: B

  The best way for the administrator to accomplish this task is to add the "Order Routing Rank By Closest Distance" action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity. https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_order_routi ng_rank_by_closest_distance.htmandtype=5

• Question 50:

  A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order?

  A. Order Discount

  B. Order Payment Summary

  C. Order Adjustment Group Summary D. Credit Memo

  Correct Answer: C

  When a customer applies a discount when placing an order, an order adjustment group summary is created. An order adjustment group summary is a record that represents a modification to the order amount, such as a discount, a surcharge, or a tax. An order adjustment group summary can have one or more order adjustments, which are the individual modifications that are applied to the order or the order items. An order can have one or more order adjustment group summaries, depending on how many types of modifications are applied to the order. References: Order Management Objects, [Order Adjustments]