Microsoft Microsoft Certifications PL-200 Questions & Answers

• Question 101:

  DRAG DROP

  You are designing a chatbot for a sports outlet.

  You need to complete the chatbot.

  Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Box 1: Entities

  Out of the box, Power Virtual Agents comes with a set of prebuilt entities, which represent the most commonly used stereotype information in real-world dialogs, such as age, colors, numbers, and names.

  With the knowledge granted by entities, a bot can smartly recognize the relevant information from a user input and save it for later use.

  Box 2: Topics

  In Power Virtual Agents, a topic defines a how a bot conversation plays out.

  You can author topics by customizing provided templates, create new topics from scratch, or get suggestions from existing help sites.

  A topic has trigger phrases – these are phrases, keywords, or questions that a user is likely to type that is related to a specific issue – and conversation nodes – these are what you use to define how a bot should respond and what it should

  do.

  Box 3: Variables

  Variables let you save responses from your customers in a conversation with your bot so that you can reuse them later in the conversation.

  For example, you can save a customer's name in a variable called UserName. The bot can then address the customer by name as the conversation continues.

  You can use variables to create logical expressions that dynamically route the customer down different conversation paths.

  Incorrect Answers:

  Flows: You can enable your bot to perform an action by calling a Microsoft Power Automate flow. Flows can help you automate activities, or call backend systems. For example, you can use flows with end-user authentication to retrieve

  information about a user after they've signed in.

  Reference:

  https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling

  https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics

  https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow

  https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables

• Question 102:

  DRAG DROP

  You have a business process flow.

  You need to update the business process flow while minimizing administrative and maintenance efforts.

  What should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 103:

  DRAG DROP

  You plan to automate several different processes by using Power Automate.

  Each process has unique characteristics.

  You need to recommend components for each process.

  Which components should you recommend? To answer, drag the appropriate components to the correct processes. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or

  scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  1: Custom connector (REST API access)

  2: Unatteded UI flow

• Question 104:

  DRAG DROP

  A company creates a Power Virtual Agents chatbot.

  You need to determine when live agents are engaged to provide support.

  Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams

• Question 105:

  DRAG DROP

  You must create a form for team members to use. The form must provide the ability to:

  1.

  Lock a field on a form.

  2.

  Trigger business logic based on a field value.

  3.

  Use existing business information to enhance data entry.

  You need to implement business rule components to create the form.

  Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to

  view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Action Condition Recommendation

• Question 106:

  DRAG DROP

  You are a Dynamics 365 administrator.

  You create a new app.

  You need to create the site map for the app.

  Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 107:

  DRAG DROP

  You are a Dynamics 365 Customer Service help desk administrator.

  Cases entered in forms require different types of data to be stored in different types of fields.

  You need to create forms for each of the following case types:

  

  Which form types should you create? To answer, drag the appropriate form types to the meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 108:

  DRAG DROP

  You are a Dynamics 365 Customer Service developer.

  A salesperson creates a chart.

  You need to ensure that the chart is available to all users on the team.

  Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 109:

  DRAG DROP

  You are developing an app.

  You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company's social media teams distribution list.

  You need to create a connection to the Twitter service and build a solution.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 110:

  DRAG DROP

  You are designing a desktop user interface (UI) flow.

  The UI flow automates legacy software.

  You need to prepare data for transfer to Microsoft SharePoint list.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/power-automate/ui-flows/inputs-outputs-desktop#use-outputs-to-extract-information-from-the-app